Technical Specialist Internship

Deliverect

Partner Specialist Intern involved in managing channel activations and supporting reseller partners for Deliverect. Contributing to onboarding processes and fostering relationships within a dynamic team.

Posted 6/24/2026internshipMexico City • 🇲🇽 MexicoEntry LevelWebsite

About the role

Key responsibilities & impact

Manage communications internally and externally for 3rd Party Delivery Channel activations with White Label Partners, including workflows for food delivery platforms like DoorDash (DD), UE (UE), etc.
Provide comprehensive support and updates to partners on launch day, ensuring smooth activations and following up on any issues.
Provide coaching, best practices, and 1:1 training to White Label Partners to maximize their performance.
Identify key trends in support and onboarding processes and develop new workflows to enhance efficiency and effectiveness.
Provide tier 1 support to partners via Slack or email and triage escalations to the support staff.
Provide feature support as a Deliverect subject matter expert, working closely with partner sales or onboarding teams.
Stay updated on new features and integrations, leading the White Label team on their utilization and providing training to internal and external teams.
Assist the Partner Manager Team with processing of Partner intake and commission statements.

Requirements

What you’ll need

Fluency in English and Spanish required with strong written and verbal communication skills
Fluency in Mandarin/Cantonese is a strong asset, but not mandatory
Once trained, show a strong understanding of the Deliverect platform to showcase the Deliverect product, its features, and its capabilities to our partners.
Excellent communication and interpersonal skills, both verbal and written, to successfully communicate with partners and internal teams.
Project management abilities to successfully prioritise multiple partners with efficiency.
A genuine partner-centric mindset to provide a positive partner experience.
A solid technical aptitude to explain and creatively troubleshoot basic Deliverect software applications and technology issues.
Attention to detail when managing varying partner requests, auditing large scale documentation and reporting on common issues.
The ability to adapt to changing circumstances and solve problems effectively.
Previous Restaurant, POS, Customer Support or 3PD (ie. Uber/Doordash) experience an asset.

Benefits

Comp & perks

Invest in Your Growth- We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment.
Solve Meaningful Challenges- Contribute to tackling some of the most significant challenges in the global tech industry, directly impacting the way businesses operate worldwide.
Drive Innovation- Immerse yourself in a culture where innovation isn't just a buzzword – our weekly releases and new features ensure you're always working on cutting-edge solutions.
Collaborate with a Global Team- Be part of a diverse, international team that values transparency, visibility, and a multitude of perspectives.
Be Part of a Unicorn- Join a rapidly scaling SaaS unicorn at the forefront of the order management industry, where your contributions have significant impact.
Enjoy Regionally Tailored Rewards- Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market, ensuring you’re supported with what matters most—right where you are.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Deliverect platformfood delivery platformstroubleshootingproject managementworkflow developmenttier 1 supportfeature supporttrainingdocumentation auditingpartner intake processing

Soft Skills

communication skillsinterpersonal skillspartner-centric mindsetattention to detailadaptabilityproblem-solvingcoachingbest practicesefficiencyverbal and written communication