Senior Customer Success Manager
Beyond
Go
Job Level
SeniorLead
Tech Stack
Go
About the role
- Scale new partner channel and ensure operational excellence across partner-related initiatives
- Lead initiatives to optimise partner operations, focusing on scalability and revenue growth (target: 20% of total revenue from the partner channel)
- Develop long-term strategies that align with overall business objectives and enhance partner effectiveness
- Roadmap and own the project plan under the Partnerships workstream
- Utilise data analytics to inform strategic decisions regarding partner performance and channel effectiveness
- Present data-driven insights to senior leadership and recommend actionable strategies for partner growth
- Drive change initiatives to enhance partner processes, ensuring smooth transitions and stakeholder engagement
- Engage with engineering teams, finance, legal and Sales Tech stack to implement partner solutions
- Mentor junior team members, lead workshops and training sessions to align team skills with partner ecosystem needs
Requirements
- 7+ years in Partner Operations or Sales Operations
- Proven track record driving measurable improvements in partner performance
- Strategic thinking and ability to develop and implement strategic initiatives
- Leadership experience managing projects and leading teams in a global environment
- Expertise in partner management, partner tools and analytics platforms
- Strong influence and stakeholder management skills to drive change across teams
- Advanced data analytics skills to inform partner strategy
- Change management experience to enhance partner processes and ensure stakeholder engagement
- Experience engaging with engineering, finance, and legal teams
- Mentorship and training experience to develop junior team members
- Experience working in a partner-facing role (desirable)
- Familiarity with partner engagement tools and technologies (desirable)
- Experience in a rapidly growing SaaS environment (desirable)
