Deel

Group Product Operations Manager, Payroll Core and Experience

Deel

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇪🇺 Anywhere in Europe

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Job Level

SeniorLead

Tech Stack

SQL

About the role

  • Lead and develop product operations teams across the Payroll Core and Experience verticals, ensuring alignment with company mission and quarterly OKRs
  • Drive cross-functional initiatives that improve accuracy, automation, and scalability of global payroll cycles across all engines and customer segments
  • Translate business objectives into operational strategies, systems, and measurable outcomes (automation, error reduction, enterprise readiness, CSAT improvement)
  • Partner with Product and Engineering leaders to deliver no-touch, self-service payroll features and workflows that scale from SMB to Enterprise
  • Ensure teams deliver tailored payroll experiences for key personas and optimise workflows at each growth stage
  • Oversee design and implementation of operational systems that reduce manual hours, streamline contract synchronization, and improve error resolution
  • Ensure operational readiness for enterprise clients, including scaling processing capacity, reporting performance, and compliance for workforces up to 30k employees
  • Guide teams in collecting, quantifying, and prioritising payroll-related challenges to inform product direction
  • Lead global go-to-market and rollout strategies for new payroll features, ensuring adoption, consistency, and quality across regions and customer types
  • Champion root-cause analysis and long-term solution design to reduce error rates and strengthen payroll reliability
  • Define, monitor, and communicate key operational metrics (automation rates, error reduction, cycle quality, CSAT), ensuring accountability and transparency

Requirements

  • 7+ years of experience in product operations, product management, or a closely related role bridging product, engineering, and operations
  • 2+ years of experience building and leading high-performing teams in a fast-paced, product-driven tech company
  • Proven ability to design and scale operational processes for SMB and enterprise clients
  • Experience leading automation initiatives, no-touch workflows, or large-scale system rollouts across multiple markets
  • Strong analytical skills with hands-on proficiency in SQL, Looker, Snowflake, Excel/Sheets, and operational performance monitoring (Datadog or similar)
  • Familiarity with payroll systems, HRIS integrations, or other compliance-critical SaaS products
  • Demonstrated experience working across customer segments - SMB, Mid-Market, and Enterprise
  • Skilled in GTM readiness and global rollouts
  • Problem-focused, solutions-oriented mindset with excellent prioritisation, stakeholder management, and organisational design skills
  • General technical knowledge of software development and data flows (APIs, integrations, sync engines)
  • Ability to speak, read, and write English fluently
Benefits
  • Stock grant opportunities dependent on your role, employment status and location
  • Additional perks and benefits based on your employment status and country
  • The flexibility of remote work, including optional WeWork access
  • Scalable benefits, rewards, and perks, reflecting our commitment to inclusivity and access for all
  • Healthcare and benefits to workers in 109 countries

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
product operationsproduct managementoperational processesautomation initiativesno-touch workflowsSQLLookerSnowflakeExceloperational performance monitoring
Soft skills
analytical skillsprioritisationstakeholder managementorganisational designproblem-focused mindsetsolutions-oriented mindsetteam leadershipcross-functional collaborationcommunicationaccountability