Engineering Program Manager, Operations Technology
Stripe
SQL
Group Product Operations Manager – Payroll Core and Experience
Deel
full-time
Posted on:
Origin: • 🇬🇧 United Kingdom
Visit company websiteJob Level
SeniorLead
Tech Stack
SQL
About the role
- Lead and develop product operations teams across the Payroll Core and Experience verticals, ensuring alignment with company mission and quarterly OKRs
- Drive cross-functional initiatives that improve accuracy, automation, and scalability of global payroll cycles across all engines and customer segments
- Translate business objectives (automation, error reduction, enterprise readiness, CSAT improvement) into operational strategies, systems, and measurable outcomes
- Partner with Product and Engineering leaders to deliver no-touch, self-service payroll features and workflows that scale from SMB to Enterprise
- Ensure teams deliver tailored payroll experiences for key personas (SMB founders/ops, Mid-Market HR/finance, Enterprise payroll/finance), optimising workflows at each growth stage
- Oversee the design and implementation of operational systems that reduce manual hours, streamline contract synchronisation, and improve error resolution
- Ensure operational readiness for enterprise clients, including scaling processing capacity, reporting performance, and compliance for workforces of up to 30k employees
- Guide teams in collecting, quantifying, and prioritising payroll-related challenges from clients, Payroll Managers, and internal stakeholders to inform product direction
- Lead global go-to-market and rollout strategies for new payroll features, ensuring adoption, consistency, and quality across regions and customer types
- Champion a culture of root-cause analysis and long-term solution design, enabling teams to reduce error rates and strengthen payroll reliability
- Define, monitor, and communicate key operational metrics (automation rates, error reduction, cycle quality, CSAT), ensuring accountability and transparency
Requirements
- 7+ years of experience in product operations, product management, or a closely related role bridging product, engineering, and operations
- 2+ years of experience building and leading high-performing teams in a fast-paced, product-driven tech company
- Proven ability to design and scale operational processes for SMB and Enterprise customers
- Experience leading automation initiatives, no-touch workflows, or large-scale system rollouts across multiple markets
- Strong analytical skills with hands-on proficiency in SQL, Looker, Snowflake, Excel/Sheets, and operational performance monitoring (Datadog or similar)
- Familiarity with payroll systems, HRIS integrations, or other compliance-critical SaaS products strongly preferred
- Demonstrated experience working across customer segments - SMB, Mid-Market, and Enterprise
- Skilled in GTM readiness and global rollouts, with a track record of driving adoption and consistency across regions
- Problem-focused, solutions-oriented mindset with excellent prioritisation, stakeholder management, and organisational design skills
- General technical knowledge of software development and data flows (APIs, integrations, sync engines) is a significant plus
- Ability to speak, read, and write English fluently (application form asks for English fluency)
- Must be legally registered to work in your country of residence (application requires country of residence and work authorization information)
