Account Executive, SMB – Existing Business
Stripe
SQL
Associate Customer Success Manager
Deel
full-time
Posted on:
Origin: • 🇨🇴 Colombia
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
SQL
About the role
- Be the face and voice of Deel for clients, both internally and externally
- Manage and foster relationships with up to 200 regionally assigned client accounts
- Build deep relationships and strategically navigate clients through their experience journey
- Train clients on Deel processes and how to navigate the Deel platform successfully
- Lead client interactions with product adoption and future growth in mind
- Strengthen relationships by solving challenges and helping to eliminate and uncover churn
- Serve as a trusted partner and mini project manager to understand business needs and build solutions
- Collaborate with Account Executives, Strategic CSMs, and onboarding managers to help Deel grow
- Advocate for Deel and represent the voice of the customer to Revenue and Product teams
- Provide strategic guidance on operational and product-related issues and convert relationships into revenue growth
Requirements
- 1-3+ years of experience in any customer-facing role (support, operations, customer success)
- Ability to manage and prioritize high volumes of customer requests
- Previous experience in at least one: fast-growth startup, payroll company, top-tier consulting, investment banking, private equity
- Relationship builder who remains calm under crisis or criticism and celebrates partners’ successes
- Quantitatively inclined and data savvy; able to draw insights from complex data sets (not necessarily SQL expert)
- Reliable, motivated self-starter with a passionate growth mentality
- Solid track record of achievement (quantifiable business impact, rapid responsibility, or competitive awards)
- Strong analytical foundation with ability to manipulate and synthesize data
- Curious by nature and interested in making an impact
- Ability to speak, read, and write English fluently
