Customer Experience and Strategy Lead
Handshake
SQL
Business Operations Associate
Zip
full-time
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
SQL
About the role
- Lead and execute strategic projects that drive business outcomes across multiple functions, helping Zip scale operations effectively
- Collaborate cross-functionally with teams across the business to implement strategic initiatives and ensure alignment on key business objectives
- Design new business processes “zero-to-one” and optimize existing processes and systems for “one-to-ten” improvements in operational efficiency and scalability
- Analyze operational data, identify trends and pain points, and provide actionable insights to improve business performance
- Work directly with senior leadership to creatively identify and capture the business’ biggest opportunities
- Drive change management initiatives, helping teams adapt to new tools, systems, and processes
Requirements
- 4-year undergraduate degree from a top school (preferably in a quantitative field such as Business, Economics, Engineering, or related)
- 1-3 years of experience in strategic roles such as management consulting, business operations, private equity, investment banking, or in a fast-growing startup
- Ability to take ownership of projects and drive them independently, with a focus on results
- Strong ability to analyze business data, identify trends, and derive actionable insights
- Excel and PowerPoint proficiency is a must
- Proven ability to manage multiple projects simultaneously, prioritize effectively, and execute with attention to detail
- Ability to think critically and strategically to solve complex problems and optimize business operations
- Excellent written and verbal communication skills with the ability to present complex ideas clearly and influence stakeholders across different teams
