Customer Success Manager I
Deel
CloudSQL
Job Level
JuniorMid-Level
Tech Stack
CloudSQL
About the role
- Serve as the face and voice of Deel for clients, both internally and externally
- Build genuine and durable customer relationships and convert them into long-term revenue growth
- Serve as trusted advisor providing strategic guidance on operational and product-related issues
- Advocate for customers by collecting product and operational feedback and sharing with internal stakeholders
- Manage a high volume of small-spend accounts in SMB/MM or ENT segments
- Identify and flag risks that could lead to customer churn
- Provide a high-quality day-to-day customer experience and coordinate with internal stakeholders to ensure timely response and completion of customer requests
- Drive adoption of platform features to improve customer experience and retention
Requirements
- Minimum of 2+ years of relevant work experience, including client-facing experience as a Customer Success Manager or Account Manager
- Must be fluent in English
- Previous experience in at least one of: fast-growth startup, top-tier management consulting, investment banking, or private equity
- Relationship builder who remains calm and collected when facing crisis or criticism
- Quantitatively inclined and data savvy; ability to draw quick, insightful conclusions from complex data sets
- Reliable, motivated self-starter with a passionate growth mentality; comfortable in fast-paced environments
- Solid track record of achievement (quantifiable business impact, rapid responsibility, or awards)
- Strong analytical foundation with the ability to manipulate and synthesize data
- Curious by nature and interested in making an impact
