Customer Success Manager, PEO
Deel
CloudSQL
Customer Success Manager, PEO
Deel
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
CloudSQL
About the role
- Serve as the face and voice of Deel for clients, both internally and externally
- Manage a high volume of small-spend PEO accounts in SMB/MM or ENT segments
- Identify and flag risks that will lead to customer churn
- Build relationships by identifying pain points, providing solutions, and recognizing opportunities for growth and revenue generation
- Act as a trusted advisor providing strategic guidance on operational and product-related issues
- Collect product and operational feedback and share it with relevant internal stakeholders (voice of the customer)
- Provide a high-quality day-to-day customer experience and coordinate internal stakeholders to ensure timely response and completion of customer requests
- Drive adoption of platform features to improve customer experience and retention
- Work cross-functionally on projects, dive into data for insights, and manage multiple stakeholders to deliver outcomes
Requirements
- 2+ years of experience
- Work occasional shifts aligned with EMEA business hours to support global operations
- Strong preference with Professional Employer Organizations and managing related HR, payroll, and compliance functions
- You have a past history of elite performance
- Prefer previous CS experience, but ok with folks who have been in advisory roles such as consulting. Need to have previous experience advising customers
- A strong desire to be in the technology space
- A relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them
- Quantitatively inclined and data savvy, you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations
- A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility
- Have a solid track record of achievement - e.g., had success in a top-tier company, delivered quantifiable business impact, quickly assumed responsibilities, or won competitive awards
- Have a strong analytical foundation with the ability to manipulate and synthesize data
- Are curious by nature and interested in making an impact
- Ability to speak, read, and write English fluently (application requirement)
