Checkr, Inc.

Operations Specialist

Checkr, Inc.

full-time

Posted on:

Origin:  • 🇺🇸 United States • Tennessee

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Salary

💰 $17 - $21 per hour

Job Level

Junior

Tech Stack

Cloud

About the role

  • Own the end-to-end manual outreach process to fulfill employment and income verifications, ensuring fast and accurate product delivery
  • Make outbound phone calls and send written communication to HR and payroll contacts to gather required information in a timely manner
  • Conduct discovery and validation work to identify accurate employer contacts, ensuring data integrity and preventing fraudulent or incomplete verifications
  • Manage a high volume of outreach activity with new claims and follow ups daily while maintaining top-tier accuracy and documentation
  • Navigate internal systems and workflows to complete and submit verifications within defined SLAs
  • Collaborate cross-functionally with Customer Support, Quality, and other teams to escalate complex issues and contribute to process improvement

Requirements

  • 1+ year of experience in outreach, contact center, sales, fulfillment, or other customer-facing roles; startup or high-growth environments preferred
  • Exceptional verbal and written communication skills, with a proven ability to persuade and problem-solve via phone and email
  • Strong time management and organizational skills with an ability to juggle multiple priorities in a fast-paced environment
  • Self-starter mindset with a drive to hit productivity and fulfillment goals
  • Deep sense of ownership over customer and revenue-impacting work, and a commitment to data security, confidentiality, and compliance in every interaction