Operations Specialist

Checkr, Inc.

full-time

Posted on: 9/7/2025

Location: Tennessee • 🇺🇸 United States

✨ AI Apply

💰 $17 - $21 per hour

Junior

Cloud

About the role

Own the end-to-end manual outreach process to fulfill employment and income verifications, ensuring fast and accurate product delivery
Make outbound phone calls and send written communication to HR and payroll contacts to gather required information in a timely manner
Conduct discovery and validation work to identify accurate employer contacts, ensuring data integrity and preventing fraudulent or incomplete verifications
Manage a high volume of outreach activity with new claims and follow ups daily while maintaining top-tier accuracy and documentation
Navigate internal systems and workflows to complete and submit verifications within defined SLAs
Collaborate cross-functionally with Customer Support, Quality, and other teams to escalate complex issues and contribute to process improvement

1+ year of experience in outreach, contact center, sales, fulfillment, or other customer-facing roles; startup or high-growth environments preferred
Exceptional verbal and written communication skills, with a proven ability to persuade and problem-solve via phone and email
Strong time management and organizational skills with an ability to juggle multiple priorities in a fast-paced environment
Self-starter mindset with a drive to hit productivity and fulfillment goals
Deep sense of ownership over customer and revenue-impacting work, and a commitment to data security, confidentiality, and compliance in every interaction