Customer Success Manager I
Deel
CloudSQL
Job Level
JuniorMid-Level
Tech Stack
CloudSQL
About the role
- Serve as the face and voice of Deel for clients, building genuine and durable customer relationships
- Responsible for a high volume of small-spend accounts in SMB/MM or ENT segments
- Identify and flag risks that may lead to customer churn
- Provide strategic guidance on operational and product-related issues as a trusted advisor
- Collect product and operational feedback and share with internal stakeholders (voice of the customer)
- Provide a high-quality day-to-day customer experience and coordinate with internal stakeholders to fulfill requests
- Drive adoption of platform features to improve customer experience and retention
- Convert client relationships into opportunities for long-term revenue growth
- Tackle complex problems, dive into data for insights, and manage cross-functional projects
Requirements
- Minimum of 2+ years of relevant work experience, including client-facing experience as a Customer Success Manager or Account Manager
- Must be fluent in English
- Previous experience in at least one of: fast-growth startup, top-tier management consulting, investment banking, or private equity
- Relationship builder who remains calm and collected when facing crisis or criticism
- Quantitatively inclined and data savvy; able to draw insights from complex data sets
- Reliable, motivated self-starter with a passionate growth mentality
- Solid track record of achievement (quantifiable business impact, success in top-tier company, or awards)
- Strong analytical foundation with ability to manipulate and synthesize data
- Curious and interested in making an impact
