Strategic Account Manager
YipitData
Cloud
Job Level
Senior
Tech Stack
CloudSQL
About the role
- Serve as the face and voice of Deel for clients both internally and externally
- Build genuine and durable customer relationships and convert those relationships into opportunities for long-term revenue growth
- Serve as trusted advisor providing strategic guidance on operational and product-related issues
- Develop and execute comprehensive account strategies for long-term success focusing on a smaller number of high-value strategic accounts
- Proactively identify risks and rally/project-manage internal stakeholders to address customer issues in a timely manner
- Build relationships with senior stakeholders, understand customers’ hiring plans and outcomes, and put success plans in place
- Host regular business reviews to review and maximize the partnership
- Be voice of the customer: collect product and operational feedback, prioritize requirements by risk/urgency/revenue impact, and project-manage delivery
- Provide a high-quality day-to-day customer experience and coordinate timely responses to customer requests
- Drive adoption of platform features to improve customer experience and retention
Requirements
- Minimum of 6+ years of relevant work experience, including client-facing experience
- Previous experience in at least one: fast growth startup, top-tier management consulting, investment banking, or private equity
- Relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes
- Quantitatively-inclined and data savvy; able to draw quick, insightful conclusions from complex data sets
- Reliable, motivated self-starter with a passionate growth mentality; enjoys fast-paced environments
- Solid track record of achievement (quantifiable business impact, rapid responsibility, or competitive awards)
- Strong analytical foundation with ability to manipulate and synthesize data
- Curious by nature and interested in making an impact
- Ability to speak, read, and write English fluently
- Authorization to work in the country of residence (application requests legal work authorization details)
