DecisionPoint Corporation

Communications

• Support the development and execution of integrated communications strategies and campaigns
• Coordinate day-to-day messaging activities across mission teams and communication channels
• Develop communication materials, including talking points, announcements, briefings, and digital content
• Align messages with leadership priorities, emerging initiatives, and policy direction
• Maintain editorial calendars, content workflows, and communications governance processes
• Conduct research to inform messaging, campaign recommendations, and stakeholder engagement strategies
• Partner with UX, data, and IT teams on content alignment and digital communication needs
• Support communications performance tracking, including metrics, sentiment insights, and campaign reporting
• Ensure compliance with accessibility guidelines, federal communications standards, and established branding
• Improve communication tools, templates, SOPs, and best practices

Communications Strategist

Business Analyst

• Provide support to the 24/7 Emergency Operations Center (EOC) staff
• Serve as communication liaison between the EOC, supported CDC Centers, Institutes and Offices, outside federal agencies, health officials, and the public
• Screen and triage response-related calls and transfer them to the appropriate subject matter expert
• Receive, assess, and report response-related information according to SOPs and protocols
• Use the EOC Database Support System (EDSS) for triage support and response protocol guidance
• Document response-related calls in the CDC system and record call details and actions taken
• Receive response-related reports and distribute them to internal and external partners as requested
• Triage Requests for Information, Assistance, or Resources
• Follow up on critical response actions on behalf of the Duty Officer and/or Senior Operations Officer
• Track critical actions for monthly reports
• Coordinate with response task forces and teams
• Coordinate protocol and procedure updates related to incoming response-call triage
• Maintain a Shift Change Log and participate in shift-change briefings

Business Analyst – Watch Officer, Part-Time, On-Call, Weekend Coverage, A/B Shift

Software Engineer

• Support the design, development, administration, and maintenance of SharePoint and Power Platform solutions.
• Develop, deploy, and maintain SharePoint solutions, including custom web parts, workflows, lists, libraries, content types, and site collections in both SharePoint Online and SharePoint On-Premises environments.
• Administer SharePoint environments, including user permissions, security controls, and governance practices.
• Configure and manage SharePoint sites, document management systems, and collaboration solutions.
• Utilize SharePoint Designer, InfoPath, and Power Automate to design and automate workflows.
• Create and manage Power Automate workflows to streamline business processes and integrate with data sources such as SQL, SharePoint, and third-party APIs.
• Develop client-side solutions using the SharePoint Framework (SPFx).
• Utilize modern JavaScript frameworks such as React or Angular in conjunction with SharePoint and Power Apps.

SharePoint Developer – Power Apps Developer

• Manages day-to-day operations and workload of the CGBGIS Service Center staff
• Provides support services associated with Contractor staff such as payroll, billing, benefits programs, health care programs, human resources, travel and training
• Coordinates GIS staff efforts to implement Reclamation’s policies and directives by scheduling and assigning tasks and duties to GIS programmers, production specialists and technicians
• Oversees GIS operations support and operator training
• Provides supervisory and administrative direction on production tasks, including the review of output for accuracy, adherence to design concepts and user standards, and for progress in accordance with work schedules
• Supervises the updating and maintenance of the GIS databases
• Ensures databases’ integrity and user access to the databases are maintained in accordance with the CGBGIS Management Plan

Consulting GIS Specialist – Service Center Manager, Site Supervisor, Application Developer

• Serves as the lead production coordinator responsible for quality control
• Implements quality control procedures
• Oversees all procedures performed by associate specialists and data technicians
• Monitor and ensure proper data backups
• Approve and release final product databases, maps and reports

GIS Specialist – Production

• Performs GIS production, mapping, spatial data management
• Assists in database design, automation and processing macros
• Maintains and updates geodatabases
• Reviews output for data accuracy and adherence to end user’s output criteria
• Assists with Arc GIS Online, maintains logs, records and files

GIS Specialist

• Performs systems analysis, concept and design for GIS projects
• Designs databases and related analytical procedures
• Maintains application software and GIS databases
• Performs digitizing tasks as needed

Senior GIS Specialist

Technician

• Provide Tier 1 technical support to end-users via phone, email, and chat to include remote computer support
• Owning, tracking, and resolving Information Technology (IT) incidents and requests
• Fulfilling requests and resolving incidents on a daily basis to ensure service-related issues are identified and resolved within established Service Level Objectives (SLO’s)
• Create, document, and maintain support tickets in the ticketing system, ensuring accuracy in details, classification, and status
• Responding to alerts and escalations and working with both end user and IT support groups to develop strategic solutions to recurring problems
• Provide knowledgeable support for IT incidents by utilizing the Tier 1 Knowledge Base, Standard Operating Procedures (SOP’s), the Information Technology Infrastructure Library (ITIL), and Subject Matter Experts (SME) along with troubleshooting techniques to provide the appropriate actions
• Logging/Tracking trouble tickets to escalate to other IT support groups
• Creating, modifying, or deactivating user accounts
• Developing and maintaining operational & knowledge management documentation in the Service Desk Tier 1 document management system
• Responding to all assigned calls and messages in order of priority and severity
• Serve as the First contact for users via phone or email for all IT-related inquiries and incidents
• Identify and escalate more complex or unresolved issues to the appropriate Tier 2 or Tier 3 support teams, providing them with all necessary information
• Provide a high level of customer service, maintaining a professional and courteous attitude to ensure user satisfaction and a positive perception of the IT department
• Maintain a professional appearance and demeanor during duty hours and when working with the user community

Service Desk Technician, Day Shift

• Provide Tier 1 technical support to end-users via phone, email, and chat to include remote computer support.
• Owning, tracking, and resolving Information Technology (IT) incidents and requests.
• Fulfilling requests and resolving incidents on a daily basis to ensure service-related issues are identified and resolved within established Service Level Objectives (SLO’s).
• Create, document, and maintain support tickets in the ticketing system, ensuring accuracy in details, classification, and status.
• Responding to alerts and escalations and working with both end user and IT support groups to develop strategic solutions to recurring problems.
• Provide knowledgeable support for IT incidents by utilizing the Tier 1 Knowledge Base, Standard Operating Procedures (SOP’s), the Information Technology Infrastructure Library (ITIL), and Subject Matter Experts (SME) along with troubleshooting techniques to provide the appropriate actions.
• Logging/Tracking trouble tickets to escalate to other IT support groups.
• Creating, modifying, or deactivating user accounts.
• Developing and maintaining operational & knowledge management documentation in the Service Desk Tier 1 document management system.
• Responding to all assigned calls and messages in order of priority and severity.
• Serve as the First contact for users via phone or email for all IT-related inquiries and incidents.
• Identify and escalate more complex or unresolved issues to the appropriate Tier 2 or Tier 3 support teams, providing them with all necessary information.
• Provide a high level of customer service, maintaining a professional and courteous attitude to ensure user satisfaction and a positive perception of the IT department.
• Maintain a professional appearance and demeanor during duty hours and when working with the user community.

Service Desk Technician – Weekend Shift

Project Manager

• Serve as DecisionPoint’s primary point of contact for contract management and performance.
• Exercise decision-making and signature authority for contractor-related matters.
• Supervise all contractor personnel assigned to the program.
• Manage staffing, schedules, workload distribution, and workforce continuity across supported locations.
• Ensure personnel meet contract, security, certification, training, and performance requirements.
• Coordinate with Government leadership to establish priorities, validate requirements, and resolve performance issues.
• Lead program reviews, recurring status meetings, and stakeholder coordination sessions.
• Oversee preparation and submission of required reports, plans, status updates, and contract deliverables.
• Monitor performance against service levels, quality standards, staffing requirements, and project milestones.
• Identify and manage operational, technical, staffing, schedule, and performance risks.
• Implement corrective actions when performance deficiencies or compliance concerns are identified.
• Coordinate activities across network, voice, systems, cybersecurity, DevOps, incident response, ITSM, ServiceNow, and GSOC support teams.
• Support transition planning, configuration management, quality control, security compliance, and property accountability.
• Ensure mission-essential functions remain properly staffed during emergencies, absences, and continuity events.
• Maintain effective communication among DecisionPoint leadership, Government stakeholders, subcontractors, and technical personnel.

Night Shift

• Provide remote computer support.
• Owning, tracking and resolving Information Technology (IT) incidents and requests.
• Responding to alerts and escalations and working with both end user and IT support groups to develop strategic solutions to recurring problems.
• Providing Tier I basic troubleshooting support.
• Creating, modifying, or deactivating user accounts.
• Developing and maintaining operational & knowledge management documentation in the Service Desk Tier 1 document management system.
• Identify and escalate more complex or unresolved issues to the appropriate Tier 2 or Tier 3 support teams.

Service Desk Technician

Network Engineer

• Provide advanced network analysis, design, engineering, and technical support for EACN infrastructure.
• Evaluate and recommend technologies that improve network performance, resilience, security, and mission capability.
• Maintain the EACN baseline configuration and supporting Systems Integration Laboratory environment.
• Install and functionally test software versions, patches, technical orders, security updates, and configuration changes.
• Validate hardware, software, and network modifications in the laboratory before operational deployment.
• Troubleshoot complex network issues affecting operational gateways, connected platforms, and supported mission systems.
• Configure and sustain routers, switches, firewalls, servers, encryption devices, VoIP components, and network-management tools.
• Support network upgrades, equipment replacement, system cutovers, and integration of new transport capabilities.
• Develop and maintain network installation guides, topology diagrams, checklists, configuration records, and technical documentation.
• Create scripts, executables, graphs, and maps supporting network configuration, monitoring, and analysis.
• Monitor network availability, utilization, outages, capacity, and overall system health.
• Perform system backups, disk management, patching, and approved server-maintenance activities.
• Design and implement fault-tolerant and disaster-recovery solutions for network devices and servers.
• Support Voice over Internet Protocol capabilities across the laboratory and operational gateway environments.
• Coordinate technical activities with Government engineers, cybersecurity personnel, site technicians, and mission partners.
• Train incoming Government and contractor personnel on EACN network configurations and operating standards.
• Ensure network changes comply with DISA STIGs, USCYBERCOM directives, Air Force requirements, and approved configuration-management processes.

Network Tier 3 Engineer

Engineer

• Provide advanced voice engineering support for the U.S. Air Force Executive Airlift Communications Network program
• Configure, develop, patch, secure, and enhance Cisco VoIP systems
• Administer Cisco Unified Communications Manager, Cisco Unity, Instant Messaging and Presence, and teleconference bridges
• Configure and maintain Cisco Unified Border Elements, Session Border Controllers, Ribbon VX900 devices, and related voice infrastructure
• Develop and troubleshoot SIP connections between EACN and external customer voice networks
• Test voice-system patches, upgrades, and configuration changes before operational deployment
• Troubleshoot complex voice, call-routing, interoperability, and service-quality issues

Voice Tier 3 Engineer

Security Operations

• Track executive aircraft in flight and assist with communications issues.
• Respond to incident calls involving airborne Mission Communications Systems.
• Provide expert guidance on MCS operations aboard C-32A, C-40B/C, and C-37A/B aircraft.
• Assist onboard Communications Systems Operators with troubleshooting anomalies and outages.
• Use Command and Control tools and secure collaboration platforms to support active missions.
• Coordinate with GSOC personnel, airborne crews, network engineers, and external service providers.
• Monitor communications status and help identify recurring issues and operational trends.
• Review flight-monitoring solutions provided by commercial satellite communications providers.
• Recommend improvements to monitoring, troubleshooting, and incident-response processes.
• Document incident details, troubleshooting actions, status updates, and resolutions.
• Support after-action reviews and trend analysis following mission-impacting events.
• Maintain awareness of aircraft communications configurations, capabilities, and operating procedures.
• Respond to urgent situations within established performance timelines.
• Maintain continuous mission support during assigned shifts, including weekends and federal holidays.

Government Security Operations Center Communications Systems Operator – Liaison

Manager

• Manage the EACN Information Assurance Vulnerability Management program.
• Review USCYBERCOM and Air Force cyber orders to determine applicability and required actions.
• Coordinate implementation of security patches, updates, mitigations, and configuration changes.
• Conduct weekly and incident-driven vulnerability scans using approved Government tools, including ACAS.
• Analyze scan results and coordinate remediation of identified vulnerabilities.
• Track cybersecurity compliance and prepare required security-compliance reports.
• Maintain vulnerability and compliance information in VMS, CMRS, ACT, and related Government systems.
• Support the EACN Information System Security Manager and Government engineers with cybersecurity documentation and technical analysis.
• Provide technical support for acquiring and maintaining the EACN Authority to Operate.
• Perform first-responder scans and support post-notification investigations and network-defense incident reporting.
• Review firewall, DNS, intrusion-detection, syslog, and other security data as required.
• Verify that security changes are tested in the Systems Integration Laboratory before operational implementation.
• Coordinate cybersecurity activities with network, systems, voice, and Government security personnel.
• Maintain accurate records of findings, corrective actions, implementation status, and residual risks.
• Ensure compliance with DISA STIGs, Air Force requirements, and applicable Department of Defense cybersecurity policies.