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Voice Tier 3 Engineer
DecisionPoint CorporationVoice Tier 3 Engineer providing advanced voice engineering support for U.S. Air Force Executive Airlift Communications Network.
Posted 7/13/2026full-timeScott AFB • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $79,759 - $88,215 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in configuring and maintaining Cisco VoIP systems, including Unified Communications Manager and Session Border Controllers, while ensuring high service quality and effective troubleshooting of voice-related issues. Holds relevant certifications and possesses strong analytical and communication skills essential for supporting advanced voice engineering in a military context.
Highest-signal resume keywords
VoIP ExperienceCisco Unified Communications Manager (CUCM)SIP ConfigurationVoice System TroubleshootingCisco Voice Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Cisco VoIP SystemsCisco UnitySession Border ControllersVoice GatewaysCall RoutingInteroperability TroubleshootingVoice Quality AnalysisVoice Infrastructure ConfigurationPatching and UpgradingTechnical Documentation
Soft Skills
Analytical AbilitiesCommunication Skills
Tools & Technologies
Cisco Unified Border ElementsRibbon VX900Teleconference BridgesInstant Messaging and Presence
Certifications & Qualifications
Cisco Voice CertificationDoDM 8140.03 CertificationIAT Level II Certification
Industry Keywords
U.S. Air ForceExecutive Airlift Communications NetworkTelecommunicationsInformation TechnologyNetwork Engineering
Tech Stack
Tools & technologiesUnityVoIP
About the role
Key responsibilities & impact- Provide advanced voice engineering support for the U.S. Air Force Executive Airlift Communications Network program
- Configure, develop, patch, secure, and enhance Cisco VoIP systems
- Administer Cisco Unified Communications Manager, Cisco Unity, Instant Messaging and Presence, and teleconference bridges
- Configure and maintain Cisco Unified Border Elements, Session Border Controllers, Ribbon VX900 devices, and related voice infrastructure
- Develop and troubleshoot SIP connections between EACN and external customer voice networks
- Test voice-system patches, upgrades, and configuration changes before operational deployment
- Troubleshoot complex voice, call-routing, interoperability, and service-quality issues
Requirements
What you’ll need- Minimum five years of VoIP experience
- Experience configuring and sustaining enterprise Cisco voice environments
- Experience with CUCM, Cisco Unity, SIP, Session Border Controllers, and voice gateways
- Experience troubleshooting call routing, interoperability, and voice-quality issues
- Bachelor's degree in Information Technology, Computer Science, Network Engineering, Telecommunications, or a related field
- Cisco voice certification with a concentration in Cisco Unified Communications Manager required at the time of contract award
- Appropriate DoDM 8140.03 and IAT Level II certification required
- Strong voice-system troubleshooting and analytical abilities
- Excellent technical documentation and communication skills
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options