FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Service Desk Technician
DecisionPoint CorporationService Desk Technician providing remote IT support for the Department of Homeland Security's Cybersecurity agency. Owning and resolving IT incidents and ensuring user satisfaction.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing remote computer support and managing IT incidents, with a focus on customer service and effective communication. Proficient in creating and maintaining documentation for operational processes and knowledge management.
Highest-signal resume keywords
Remote Computer SupportIT Incident ManagementCustomer ServiceVerbal Communication SkillsWritten Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Tier I TroubleshootingUser Account ManagementOperational DocumentationKnowledge Management
Soft Skills
Problem SolvingCollaboration
Tools & Technologies
Service Desk Document Management System
Certifications & Qualifications
Department of Homeland Security Public Trust Investigation (Tier 1)
Industry Keywords
Information TechnologyIT SupportIncident Response
About the role
Key responsibilities & impact- Provide remote computer support.
- Owning, tracking and resolving Information Technology (IT) incidents and requests.
- Responding to alerts and escalations and working with both end user and IT support groups to develop strategic solutions to recurring problems.
- Providing Tier I basic troubleshooting support.
- Creating, modifying, or deactivating user accounts.
- Developing and maintaining operational & knowledge management documentation in the Service Desk Tier 1 document management system.
- Identify and escalate more complex or unresolved issues to the appropriate Tier 2 or Tier 3 support teams.
Requirements
What you’ll need- High School Diploma with a minimum of 1 year of relevant experience.
- Must possess or be able to complete Department of Homeland Security Public Trust Investigation (Tier 1).
- Possess excellent verbal and written communication skills.
- A proven track record of providing exceptional customer service.
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account DecisionPoint Corporation Website LinkedIn All Job Openings 51 - 200 employees Founded 2011 🔒 Cybersecurity ⚕️ Healthcare Insurance ☁️ SaaS Cybersecurity
- Healthcare Insurance
- SaaS DecisionPoint Corporation is a Service Disabled Veteran Owned Small Business specializing in IT modernization and digital transformation for government agencies. They provide comprehensive services including cybersecurity, health IT, and intelligent automation solutions, aimed at improving operational efficiency and effectiveness while ensuring secure cloud migration. Their Centers of Excellence approach drives mission success by addressing the most pressing challenges faced by government entities through innovative technology and expert support. Service Desk Technician 🔥 8 minutes ago ⚔️ Virginia – Remote 💵 $19 - $24 / hour ⏰ Full Time 🟢 Junior ✨ Night Shift 🚫👨🎓 No degree required 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Provide remote computer support.
- Owning, tracking and resolving Information Technology (IT) incidents and requests.
- Responding to alerts and escalations and working with both end user and IT support groups to develop strategic solutions to recurring problems.
- Providing Tier I basic troubleshooting support.
- Creating, modifying, or deactivating user accounts.
- Developing and maintaining operational & knowledge management documentation in the Service Desk Tier 1 document management system.
- Identify and escalate more complex or unresolved issues to the appropriate Tier 2 or Tier 3 support teams. 🎯 Requirements
- High School Diploma with a minimum of 1 year of relevant experience.
- Must possess or be able to complete Department of Homeland Security Public Trust Investigation (Tier 1).
- Possess excellent verbal and written communication skills.
- A proven track record of providing exceptional customer service. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs System Operator – Night Shift 🕒 June 10 Logicalis GmbH 201 - 500 Website LinkedIn All Job Openings System Operator handling customer incidents reported to Managed Services NOC. Supporting end user service requests and documenting incidents in Service Now for a virtual position. 🇺🇸 United States – Remote 💵 $18 - $22 / hour ⏰ Full Time 🟢 Junior ✨ Night Shift 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs