Senior Account Manager, Partner Success
Acelab
Job Level
Mid-LevelSenior
About the role
- Ensure DealHub’s full functionality and offerings are being leveraged to maximize customer subscription value
- Serve as the trusted point of contact and lead customers step-by-step during onboarding and ongoing processes
- Build strong relationships with customers to ensure satisfaction, high retention, and expansion opportunities
- Lead and perform hands-on implementation, training sessions, and onboarding
- Manage a portfolio of customers at different stages of their journey
- Lead customer meetings, training sessions, QBRs, follow-ups, and daily interactions
- Understand customers' business objectives and proactively identify opportunities to drive value and ROI
- Serve as a trusted advisor offering guidance and best practices to optimize usage and adoption
- Collaborate with Sales, Product, and Support to advocate for customer needs and ensure seamless experience
- Conduct regular business reviews and proactively address issues to ensure satisfaction and retention
- Identify upsell and expansion opportunities within existing accounts and work closely with Sales
Requirements
- 3+ years of proven experience as a Customer Success Manager from SaaS companies - is a must
- Excellent customer-facing approach with fluent communication skills (verbal and written)
- Comfortable leading workshops and technical training sessions
- Proven hands-on experience leading onboarding and implementation processes
- Proven experience and understanding of CRM (Salesforce/Dynamics/Hubspot) and API integrations
- Good understanding of sales and business processes
- Ability to act as a trusted advisor in front of C-suite and senior levels
- "Can-do" approach, strong problem-solving skills, and ability to work under pressure
- Enjoy working in a dynamic and fast-paced environment
- Fluent in English, both written and verbal
- Experience with CPQ tools (an advantage)
