Dayforce

People Operations

• Provides guidance on general People policies, procedures, and practices.
• Manages and monitors shared People inboxes and the People ticketing system to ensure timely responses, triage, follow-up, and resolution of employee inquiries.
• Manages lower-complexity employee relations matters under the guidance of the PBP team, conducts fact-finding, documentation, and follow-up actions, assists with corrective action and performance documentation, coordinates ER case intake, tracking, and documentation management, schedules investigation meetings, interviews, and follow-up discussions, escalates complex, high-risk, or sensitive matters as appropriate, and conducts exit interviews in partnership with the dedicated PBP.
• Provides tactical and administrative support to PBPs, coordinates workflows and supports execution of People initiatives and processes, supports adverse action background checks, completes employment verifications and unemployment claims, completes other operational processes, and partners with Payroll, Benefits, and other teams as needed.
• Updates and maintains SOPs, process documentation, templates, and team resources; supports standardization and consistency across People processes; creates and analyzes Excel-based reporting, tracking, and trend identification; assists with reporting related to employee relations, engagement, compliance, and People operations; identifies operational gaps, trends, or process improvement opportunities and escalates as appropriate; and supports audit preparation, compliance reporting, and documentation.

People Generalist

Data Engineer

• Collaborates with cross-functional teams to understand data and analytical requirements and translates them into effective Microsoft Fabric–based data solutions.
• Mentors and provides technical leadership to Data Engineers through code reviews, design reviews, knowledge-sharing sessions, and engineering best practices.
• Establishes and maintains data engineering standards, reusable frameworks, development patterns, and operational best practices to improve consistency and scalability across the data platform.
• Leads root cause analysis and resolution efforts for critical production issues impacting enterprise data pipelines, reporting solutions, and platform operations.
• Reviews and provides guidance on solution designs, architecture decisions, and implementation approaches to ensure alignment with enterprise standards and best practices.
• Designs, develops, and maintains end-to-end data ingestion and transformation processes using Microsoft Fabric OneLake, Lakehouses, Data Pipelines, Dataflows Gen2, and Notebooks.
• Formats, cleanses, and stores data in a structured manner to ensure data quality and accessibility for reporting and analysis, following Medallion Architecture.
• Works closely with reporting and analytics teams to ensure datasets are accurate, well-modeled, and optimized for Power BI and other analytical workloads.
• Creates comprehensive documentation for data pipelines, processes, and solutions.
• Participates in data governance activities to ensure data integrity, security, and compliance.
• Utilizes source control to manage and track changes to data pipelines and codebase.
• Provides level II/III support to troubleshoot and resolve data-related issues and inquiries.
• Provides ancillary support for Machine Learning (ML) and Artificial Intelligence (AI) processes.
• Evaluates emerging technologies, industry trends, and architectural patterns related to data engineering, analytics, artificial intelligence, and cloud platforms and provides recommendations for adoption.
• Manages and optimizes Microsoft Fabric platform performance by monitoring capacity utilization, query performance, Lakehouse and Warehouse workloads, Delta table maintenance (OPTIMIZE/VACUUM), data partitioning, storage consumption, and pipeline execution to ensure scalable, reliable, and cost-effective data operations.
• Develops and maintains monitoring, alerting, and observability solutions for Microsoft Fabric pipelines, notebooks, Lakehouses, Warehouses, semantic models, and related data platform components to ensure operational reliability and rapid issue resolution.
• Performs other duties as assigned.

Senior Data Engineer – Fabric

Call Center Representative

• Administers and maintains contact center platform configuration to support business and operational needs.
• Creates, updates, and maintains skills, dialers, campaigns, phone numbers, routing configurations, and other contact center system settings.
• Supports and optimizes current contact center platforms, including RingCentral and NICE CXone, while maintaining flexibility to support future systems and tools.
• Partners with Workforce Management and Operations leaders to implement platform changes aligned to contact center strategy and service delivery goals.
• Monitors platform performance, queue behavior, dialer activity, and routing effectiveness during live operations to identify configuration issues, operational risks, or opportunities for improvement.
• Provides real-time insight to Workforce Management and Operations regarding skill performance, routing behavior, dialer activity, and other platform-related impacts to service delivery.
• Executes approved same-day configuration changes in support of operational priorities and business needs.
• Plans, coordinates, and tracks platform-related initiatives, enhancements, and feature launches to ensure work is completed on time and within scope.
• Defines project activities, milestones, dependencies, risks, and communication needs for platform-related projects and enhancements.
• Coordinates cross-functional stakeholders, including WFM, Operations, IT, Training, and external vendors, to support successful implementation of platform updates and process improvements.
• Serves as a key point of contact for vendors to troubleshoot issues, coordinate resolution efforts, escalate concerns, and support testing and launch of new features and functionality.
• Maintains project documentation, change logs, configuration standards, meeting notes, and operating procedures.
• Supports testing, validation, user acceptance activities, and rollout of system changes to ensure accuracy and operational readiness.
• Identifies potential risks, dependencies, and impacts related to platform changes and recommend mitigation strategies.
• Monitors configuration effectiveness and identifies opportunities to improve efficiency, consistency, scalability, and platform utilization.
• Supports reporting validation and operational analysis related to platform setup, changes, and performance as needed.
• Ensures changes are completed accurately, timely, and in accordance with established processes and controls.
• Performs other duties as assigned.

Contact Center Platform Analyst

Operations

• Leads and manages the DevOps and 24/7 SRE teams
• Develops and enforces best practices for site reliability
• Ensures high availability, performance, and scalability of the call platform
• Partners with telecom engineering and vendors to improve resiliency
• Oversees telecom-related incident response and corrective action plans
• Ensures operational readiness for telecom platform changes
• Drives observability and SLO development for call-platform services
• Establishes monitoring and alerting strategies
• Oversees infrastructure management in AWS
• Implements and manages infrastructure as code (IaC) solutions
• Drives cloud-native architecture improvements
• Ensures compliance with security policies and internal controls
• Recruits and develops DevOps and SRE team members
• Collaborates with cross-functional teams
• Leads tactical responses to cybersecurity incidents
• Develops strategic initiatives to improve operational efficiency

Senior Technology Operations & Reliability Manager

Growth Marketing

• Develops and executes integrated offline acquisition strategies that drive qualified leads, customer growth, and revenue across B2C and B2B segments.
• Owns channel performance across Direct Response TV (DRTV), Direct Mail, Print, Radio, and other offline acquisition channels.
• Identifies new channel opportunities, tests strategies, and scales programs that demonstrate strong customer acquisition potential across consumer and business audiences.
• Partners with media agencies, vendors, and internal stakeholders to optimize spend allocation, audience targeting, creative strategy, and campaign performance.
• Develops annual and quarterly channel plans aligned with business objectives, growth targets, and budget goals.
• Analyzes channel performance, customer acquisition metrics, and campaign results to identify optimization opportunities across B2C and B2B programs.
• Owns reporting and insights across offline channels, including cost per call (CPC), cost per order (CPO), customer acquisition cost (CAC), customer lifetime value (CLV), pipeline contribution, and return on marketing investment.
• Leverages attribution insights, testing results, customer data, and market trends to improve media efficiency and budget allocation.
• Partners with Finance, Sales, and Analytics teams to forecast performance, evaluate ROI, and support investment decisions.
• Manages end-to-end execution of offline campaigns, from strategy and audience segmentation through creative development, launch, measurement, and optimization.
• Leads creative and messaging testing strategies tailored to consumer and business audiences, including offers, calls-to-action, positioning, and audience segments.
• Collaborates with Creative, Product, Sales, Operations, and Customer Experience teams to ensure campaign alignment and effectiveness.
• Manages agency and vendor relationships, ensuring accountability against performance goals and business objectives.
• Develops acquisition strategies that address the unique needs and buying behaviors of both consumers and business decision-makers.
• Demonstrates understanding of the differences between B2C demand generation and B2B lead generation, including audience targeting, sales cycles, conversion paths, and measurement approaches.
• Partners with Sales teams to optimize lead quality, improve conversion rates, and support revenue growth.
• Builds campaigns that balance brand awareness, demand generation, lead capture, and pipeline contribution.
• Uses customer data, research, and market trends to inform channel strategies and improve campaign effectiveness.
• Develops a deep understanding of target audiences, including consumer customers, caregivers, and business stakeholders.
• Identifies opportunities to improve the customer journey from initial awareness through conversion and retention.
• Incorporates evolving consumer expectations, changing buying behaviors, and emerging marketing trends into acquisition strategies.
• Performs other duties as assigned.

Marketing Manager – Offline Channel Growth

• The Director of BPO Field Operations is responsible for the strategy, development, management, and performance of ClearCaptions' outsourced field service network
• Ensures that all BPO installation partners deliver customer experience, installation quality, regulatory compliance, and product knowledge level equal to or exceeding ClearCaptions' Direct field organization
• Owns vendor strategy, partner selection, contract negotiations, performance management, quality assurance, training, and certification programs, scheduling standards, inventory readiness, and operational performance across all outsourced field service providers
• Serves as the primary point of accountability for building a scalable national BPO field service model capable of supporting company growth while maintaining exceptional customer outcomes and cost efficiency
• Develops and executes the long-term strategy for ClearCaptions' outsourced field service network
• Designs and maintains a scalable outsourced field service network by evaluating service providers, optimizing geographic coverage and partner capacity, and assessing partner performance to support business objectives and customer demand
• Continuously assesses partner performance and makes recommendations regarding expansion, consolidation, or replacement
• Identifies, evaluates, and onboards BPO field service providers
• Leads contract negotiations, pricing discussions, service level agreements (SLAs), and performance guarantees
• Develops compensation models and incentive structures that align vendor performance with company objectives
• Manages vendor relationships, business reviews, and accountability for contractual obligations, SLAs, and performance standards
• Establishes operational standards that mirror the performance expectations of ClearCaptions' Direct field organization
• Develops vendor scorecards and reporting mechanisms to measure installation quality, customer satisfaction, adoption and activation rates, compliance performance, productivity, lead generation, and cost per installation
• Conducts regular business reviews, corrective action planning, and oversight of vendor coaching, performance management, and accountability of programs in place
• Designs and maintains a comprehensive training and certification program for outsourced field technicians
• Ensures BPO technicians receive the same product, customer service, installation, and regulatory training standards as Direct technicians
• Develops ongoing recertification and continuing education requirements and validates technician competency through audits, testing, and field observations
• Ensures vendor leadership actively coaches and develops field technicians using ClearCaptions standards
• Ensures all BPO technicians operate in accordance with company policies and regulatory requirements including maintaining required documentation and reporting to support regulatory requirements
• Partners with Compliance and Quality teams to identify and address performance gaps and develops compliance monitoring and audit programs
• Develops scheduling, dispatching, and workforce planning standards for outsourced partners
• Establishes inventory management requirements that allow dedicated BPO teams to maintain local inventory of phones, supplies, and equipment
• Drives continuous improvement initiatives focused on quality, customer experience, productivity, and reducing operational friction to improve installation efficiency
• Owns BPO field service economics and performance
• Manages vendor costs and ensures outsourced installation costs remain competitive with Direct installation costs where practical
• Identifies opportunities to improve efficiency while maintaining service quality
• Develops reporting and forecasting to support financial planning and operational decision-making
• Performs other duties as assigned

Director of BPO Field Operations

Manager

• Leads and develops a high-performing analytics team responsible for delivering insights across Marketing, Sales, and Implementation operations
• Works collaboratively with internal teams to solve cross-functional business challenges and provide key insights and actionable, data-backed recommendations that drive improvement for both our business and our customers
• Assesses broad business questions and distill root causes to develop analytical frameworks for data-driven answers
• Partners with senior leadership to define key performance indicators (KPIs), measurement frameworks, and reporting that support strategic planning and operational execution
• Analyzes business and financial initiatives to measure their effectiveness and impact on KPIs for both the functional department and the overall business
• Provides constructive feedback and coaching to drive continuous improvement, strengthening both technical and business acumen, while aligning individual team member growth with organizational goals
• Guides the development and optimization of models and advanced analytics (e.g., regression, time series, segmentation), including ongoing monitoring and variance analysis
• Establishes and scales reporting frameworks, dashboards, and data products that deliver actionable visibility into performance and business value, while upholding customer service, integrity, and resource efficiency
• Independently determines and pursues deep-dive opportunities to identify performance drivers, growth opportunities, and operational efficiencies across acquisition, conversion, and implementation processes
• Maintains a detailed understanding of platforms, data structures, and services to become a reliable source for the organization and contribute to the evolution of analytics capabilities and frameworks
• Partners closely with Data Engineering and Reporting teams to communicate and collaborate on complex data needs and projects to support business requirements, automation initiatives, and opportunities
• Guides the design and interpretation of experiments, pilots, and new initiatives to measure impact and support data-driven decision making
• Fosters a culture of data literacy and self-service analytics by improving accessibility, clarity, and adoption of reporting tools and insights
• Takes an active approach to talent management by onboarding, mentoring, and inspiring a diverse, highly engaged, and skilled team. Continuously strengthens team capability through talent development, succession planning, and recruitment
• Performs other duties as assigned

Business Insights Manager

Accounting Manager

• Manages key accounting functions and supports the accuracy, timeliness, and integrity of financial reporting
• Oversees general ledger activities, month-end and year-end close processes, account reconciliations, journal entries, and financial reporting schedules
• Leads month-end, quarter-end, and year-end close activities
• Prepares and reviews monthly financial statements, reports, account analyses, and supporting schedules
• Provides leadership and oversight of the accounts payable function
• Oversees employee expense, corporate credit card, and travel-related accounting processes
• Supports tax and compliance activities as assigned
• Manages team workflow, assigns responsibilities, reviews work product, and provides coaching
• Partners cross-functionally with Finance, Operations, IT, and other business stakeholders
• Takes an active approach to talent management by onboarding, mentoring, and inspiring a diverse team

• Collaborate with cross-functional teams to understand data and analytical requirements and translate them into effective Microsoft Fabric–based data solutions.
• Design, develop and maintain end-to-end data ingestion and transformation processes using Microsoft Fabric Data Pipelines, Dataflows Gen2, and Notebooks.
• Format, cleanse, and store data in a structured manner to ensure data quality and accessibility for reporting and analysis, following Medallion Architecture
• Work closely with reporting and analytics teams to ensure datasets are accurate, well-modeled, and optimized for Power BI and other analytical workloads.
• Create comprehensive developer documentation for data pipelines, processes, and solutions.
• Participate in data governance activities to ensure data integrity, security, and compliance.
• Utilize source control to manage and track changes to data pipelines and codebase.
• Provide level II/III support to troubleshoot and resolve data-related issues and inquiries.
• Provide ancillary support for Machine learning (ML) and Artificial Intelligence (AI) processes
• Stay updated with industry trends and best practices related to data warehousing, ETL, and data engineering.

Data Engineer – Fabric

• Coordinates onboarding and offboarding activities, ensuring a seamless employee experience.
• Processes employee lifecycle transactions, including hires, promotions, transfers, compensation changes, organizational updates, leaves, and terminations.
• Prepares employment documentation, including offer letters, promotion letters, other role change and employee communications.
• Serves as the primary administrator for HireRight and Samba Safety, coordinating background screenings, motor vehicle record (MVR) monitoring, I-9 verification, employment verification requests, and other required pre-employment and employment documentation while ensuring compliance and timely processing.
• Partners with Payroll, IT, managers, and other stakeholders to ensure timely and accurate employee transactions.
• Maintains accurate employee records and processes HR transactions within Dayforce and other People systems.
• Conducts regular audits to ensure data accuracy, integrity, and compliance.
• Maintains organizational data, state-specific onboarding forms, and other People records.
• Supports routine reporting, data validation, and operational administration.
• Continuously evaluates People processes to identify opportunities for simplification, automation, and improved efficiency.
• Leverages HR technology, Dayforce functionality, AI, and other tools to streamline administrative processes and improve the employee experience.
• Partners with HRIS, Payroll, IT, and other stakeholders to implement workflow improvements.
• Develops and maintains SOPs and process documentation.
• Participates in HR technology implementations, testing, and system enhancements.
• Ensures compliance with federal, state, and local employment requirements and internal policies.
• Maintains accurate documentation, audit trails, and required compliance records.
• Supports internal controls, compliance initiatives, and quality assurance activities.
• Responds to employee and manager inquiries in a professional and timely manner.
• Collaborates with People Team, Payroll, IT, and other business partners to support People operations.
• Contributes to cross-functional projects and other duties as assigned.

People Operations Specialist

• Act as a senior lead for high-complexity, cross-functional projects focused on operational innovation and transformation.
• Serve as a key advisor to CEX leadership on best practices, operational risk, and change strategy.
• Lead large-scale process improvement initiatives leveraging Lean, Six Sigma, and Agile methodologies.
• Mentor and coach Operational Excellence Analysts and other functional stakeholders to strengthen continuous improvement capabilities across the organization.
• Architect and implement scalable, standardized processes and governance frameworks across customer operations.
• Drive enterprise-wide process documentation, SOP development, and compliance assurance.
• Serve as a quality and efficiency champion, embedding continuous improvement disciplines into daily operations.
• Perform advanced data analysis using BI tools to identify root causes, performance trends, and improvement opportunities.
• Develop executive dashboards and storytelling insights to inform strategic decision-making.
• Collaborate with the Performance Metrics & Insights team to define and evolve KPIs that support operational and customer success goals.
• Manage enterprise-wide programs and initiatives, including those involving technology integrations, workforce optimization, and customer experience redesign.
• Own project lifecycles from discovery through implementation and post-launch evaluation, ensuring alignment with strategic priorities and measurable outcomes.
• Anticipate and proactively manage risks, ensuring mitigation plans and clear stakeholder communication.
• Lead organizational readiness planning and execution for strategic transformations, including stakeholder alignment, training, and adoption support.
• Serve as a liaison between frontline teams and executive leadership, ensuring voice of the customer and employee experience inform change initiatives.

Senior Operational Excellence Analyst

Account Executive

• Prospect and develop new mortgage credit reporting business, dedicating 75%+ of time to new business development and 25% to cross-selling and retention activities
• Collaborate with National Account Manager teams to provide strategic customer support and ensure business retention
• Maintain comprehensive CRM records (Salesforce) of all activities, meeting minimum monthly requirements
• Prepare strategically for all client meetings and virtual presentations, ensuring professional delivery
• Conduct onsite client meetings with up to 50% travel requirements, including day and overnight trips
• Meet or exceed established sales goals and performance metrics as defined by leadership
• Identify customer needs and deliver compelling sales presentations that provide tailored solutions
• Maintain regular communication with Sales leadership regarding customer status, challenges, and opportunities
• Monitor industry trends within mortgage banking and identify potential prospects and market opportunities
• Provide strategic input and recommendations for new product and service development
• Support training initiatives for new account executives and assist with collaborative sales presentations
• Coordinate and participate in tradeshow activities, including overnight travel when required
• Actively participate in team meetings and conference calls to discuss product development, technology changes, and operational updates
• Manage existing client relationships through regular contact, identifying expansion opportunities and resolving issues efficiently
• Analyze and report on competitor activities, pricing strategies, and market positioning
• Maintain exceptional client relations through timely responses to communications and consistent deadline management
• Demonstrate organized work habits with punctual, well-prepared meeting attendance
• Develop and execute comprehensive marketing plans aligned with territory objectives
• Other duties as assigned

Senior Account Executive

• You will develop leads and drive sales by actively contacting businesses in your area
• Physical visits to local businesses are a key component
• You will need to sell and follow up with clients regularly
• Our team handles customer service & order processing

Independent Sales Representative

• Manage Chill’s day-to-day accounting operations and ensure timely, accurate, and compliant financial reporting.
• Run the monthly and year-end close.
• Financial statement preparation and consolidated reporting.
• Oversee & maintain balance sheet reconciliations and accounting records.
• Oversee & maintain accounting policies, procedures, and documentation.
• Manage monthly and year-end close processes.
• Lead in preparation of financial statements and consolidated reporting.
• Manage coordination of global close calendars and consolidation activities.
• Collaborate with internal and external teams to manage annual audit activities and respond to auditor requests.
• Manage state registrations and compliance requirements.
• Collaborate to strengthen internal controls and process efficiency.
• Partner with the VP Finance on special projects and organizational planning as needed.
• Contribute to cross-departmental collaboration and organizational culture initiatives.

Recruitment

• High-Volume, Full-Cycle Recruitment: Manage all aspects of the hiring process, including requisition intake, sourcing, screening, interview facilitation, stakeholder management, and offer negotiations.
• Strategic Talent Sourcing: Build and maintain a robust talent pipeline by utilizing passive and active recruitment strategies. Leverage social media platforms, resume databases, referrals, and innovative sourcing techniques to attract top talent.
• Advisory Role: Partner with hiring managers and HR teams to align recruitment strategies with organizational goals, providing expert guidance on hiring needs and best practices.
• Applicant Tracking Systems Expertise: Utilize ATS platforms to manage candidate pipelines, track metrics, and ensure compliance with all hiring policies and procedures.
• Outreach and Networking: Cultivate and manage relationships with educational institutions, licensing authorities, and behavioral health organizations to enhance the organization's employer brand and pipeline.
• Data-Driven Insights: Provide regular reporting and analytics on recruitment trends and performance, continuously improving processes to adapt to business needs.
• Stakeholder Engagement: Identify and collaborate with key stakeholders and influencers to ensure efficient recruitment processes and achieve hiring targets.
• Candidate Experience: Deliver an exceptional experience for all candidates by maintaining timely communication and professionalism throughout the hiring process.

People Generalist

Senior Data Engineer – Fabric

Contact Center Platform Analyst

Senior Technology Operations & Reliability Manager

Marketing Manager – Offline Channel Growth

Director of BPO Field Operations

Business Insights Manager

Accounting Manager

Data Engineer – Fabric

People Operations Specialist

Senior Operational Excellence Analyst

Senior Account Executive

Independent Sales Representative

Accounting Manager

Recruiter