Customer Support

• Own and manage the full intake pipeline for analytics/reporting requests
• Triage, prioritize, and assign incoming requests to appropriate team members
• Partner with stakeholders to ensure accurate and complete requirement gathering
• Facilitate Agile team cadences: daily standups, sprint planning, retrospectives, and prioritization meetings
• Lead and support a team of Analysts
• Communicate delivery status, expectations, and timelines to stakeholders
• Act as a key liaison between business stakeholders, leaders, and technical teams

Supervisor, Customer Experience Reporting and Analytics

Phone Support Specialist

Bilingual Customer Care Specialist, English and Spanish

VP Customer Experience

Customer Experience Analyst

Director, Customer Experience