Dave

Operations

• Overview — Dave is one of the leading US neobanks and a pioneer in financial services; ExtraCash provides up to $500 of short term, interest free advances to members.
• Own exception resolution — Investigate and resolve payment discrepancies, transactional anomalies, and regulatory issues, partnering with processors, banks, and internal teams.
• Spot the signal in the noise — Analyze recurring issues, identify root causes, and turn insights into actionable improvements.
• Level up the platform — Partner with Engineering, Product, Compliance, and Risk to implement automation, close process gaps, and deliver system enhancements.
• Build trust with partners — Strengthen operational relationships with third-party processors and banks to accelerate resolution times.
• Show the impact — Present dashboards, KPIs, and recommendations to leadership, linking your work to member experience and company OKRs.
• Codify best practices — Develop playbooks, process documentation, and onboarding resources to ensure consistent, scalable operations.

Exception Operations Manager