Dave

Risk

• Serve as the operational point of contact for Reg E and Reg Z dispute workflows across vendor partners
• Monitor vendor compliance with timelines, documentation standards, and audit readiness requirements
• Build and maintain reporting and scorecards that track dispute accuracy, turnaround times, and SLA adherence
• Conduct audits of dispute and fraud workflows to identify control gaps, quality issues, and automation opportunities
• Partner cross-functionally to operationalize regulatory requirements into clear, durable processes
• Use root-cause analysis to identify trends in disputes and chargebacks, recommending preventive improvements

Vendor Operations Specialist – Risk

• Review and validate executive, regulatory, and partner-bank complaints for accuracy, completeness, tone, and compliance.
• Ensure correct complaint classification, documentation standards, and root-cause attribution aligned with Reg E, Reg Z, UDAAP, and partner-bank requirements.
• Run quality reviews and targeted audits to confirm SLA adherence, response quality, and program consistency across internal and BPO workflows.
• Lead investigations into critical escalations, coordinating cross-functionally to ensure a full-scope analysis and durable resolution.
• Write clear, empathetic summaries of findings and recommendations for internal stakeholders and partner-bank partners.
• Use SQL and analytics tools to identify trends, monitor KPIs (volume, repeats, SLA performance, regulatory distribution), and surface emerging risks.
• Build and maintain dashboards and reporting that connect complaint data to VoC/QA signals and business outcomes.
• Translate insights into actionable recommendations across training, policy, controls, and product improvements.
• Support partner-bank reviews, due diligence requests, audits, and quarterly governance reporting with strong documentation and crisp storytelling.

Complaint Governance Specialist

Technical Program Manager

• Lead strategic programs across the Data, AI, and Analytics domains, delivering high-impact initiatives in platform modernization, machine learning deployment, and data governance.
• Partner with Data Engineering, Data Science, and Analytics leadership to define and sequence the Data roadmap, aligning scope and priorities with company objectives while driving effective prioritization and trade-off decisions across features, tech debt, and platform initiatives in an inherently ambiguous, fast-evolving environment.
• Drive end-to-end delivery across multiple engineering squads, managing complex dependencies across data pipelines, modeling workflows, and analytics infrastructure — ensuring smooth delivery from ingestion to insight.
• Drive the operationalization of AI models into production in partnership with MLOps and engineering teams, balancing innovation with compliance and performance.
• Collaborate with Product and Business teams to ensure data and AI solutions drive measurable outcomes — from credit decisioning to fraud detection to customer engagement.
• Drive delivery across third-party vendors and financial partners, ensuring integrated solutions meet program milestones, quality standards, and business objectives while proactively managing risks to scope and timeline.
• Build strong partnerships across Security, Infrastructure, Compliance, Legal, Finance, and Risk to deliver efficient, resilient, and capital-effective solutions.
• Champion Agile and CI/CD practices, elevating execution quality through repeatable, scalable delivery processes.
• Act as a trusted advisor to senior leadership, providing clear, actionable communication on program health, risks, trade-offs, and dependencies.
• Mentor TPMs and cross-functional partners, fostering a culture of technical excellence, ownership, and trust.

Lead Technical Program Manager – Data

Product Manager

• Set the vision, deliver the results: Responsible for a new credit product, you’ll develop and champion a vision that spans from the next 3 months to 3 years - making crisp quarterly bets while also driving longer-term initiatives that unlock deeper daily engagement and profitable growth.
• Ship with speed and conviction: Lead product squads through discovery, delivery, and in-market optimization - ensuring fast execution without losing sight of long-term impact.
• Own the numbers: Take full accountability for product performance and translate metrics into clear narratives that guide adjacent product and marketing teams. Measure rigorously, surface insights in business reviews, and drive action when the data calls for it.
• Enable flawless execution: Act as the connective tissue across Engineering, Risk, Marketing, Finance, sponsor banks/networks, etc. — ensuring alignment on priorities, clarity on plans, and efficient execution toward business outcomes.
• Coach and amplify talent: Uplevel PMs, designers, and analysts by embedding Dave’s values of Transparency and Better Together into how teams operate and collaborate.
• Build a culture of evidence: Establish experimentation and analytics frameworks that turn millions of daily swipes into insights — enabling decisions that grow LTV and raise member NPS.
• Invent tomorrow’s products: Explore and validate new product opportunities, using learnings to inform a 3-month to 3-year product strategy that balances quick wins with bold bets - with the potential to expand scope and team as new products scale.

Director, Product Management – New Products

• Set the vision, deliver the results: You’ll be responsible for Checking/Debit Accounts & New Products P&Ls. You’ll develop and champion a vision that spans from the next 3 months to 3 years - making crisp quarterly bets while also driving longer-term initiatives that unlock deeper daily engagement and profitable growth.
• Ship with speed and conviction: Lead two product squads through discovery, delivery, and in-market optimization - ensuring fast execution without losing sight of long-term impact.
• Own the numbers: Take full accountability for product performance and translate metrics into clear narratives that guide adjacent product and marketing teams. Measure rigorously, surface insights in business reviews, and drive action when the data calls for it.
• Enable flawless execution: Act as the connective tissue across Engineering, Risk, Marketing, Finance, sponsor banks/networks, etc. — ensuring alignment on priorities, clarity on plans, and efficient execution toward business outcomes.
• Coach and amplify talent: Uplevel PMs, designers, and analysts by embedding Dave’s values of Transparency and Better Together into how teams operate and collaborate.
• Build a culture of evidence: Establish experimentation and analytics frameworks that turn millions of daily swipes into insights — enabling decisions that grow LTV and raise member NPS.
• Invent tomorrow’s products: Explore and validate new product opportunities, using learnings to inform a 3-month to 3-year product strategy that balances quick wins with bold bets - with the potential to expand scope and team as new products scale.

Director, Product Management – New Products, Credit

General Counsel

• Oversee all consumer litigation matters, including escalated disputes, individual lawsuits, class actions, and mass and individual arbitration proceedings
• Develop and execute defense strategies in coordination with outside counsel
• Engage and manage outside counsel relationships, including staffing, strategy, work product, day-to-day case activity, and budget monitoring to effectively and efficiently represent Dave
• Prepare and report on these matters to a variety of stakeholders including management and the board of directors
• Manage insurance claims related to litigation
• Analyze litigation trends to identify systemic issues and recommend operational improvements
• Serve as primary point of contact for litigation holds and discovery processes
• Handle minor non-consumer focused litigation matters as needed (HR, SEC, IP, etc)
• Lead responses to inquiries, investigations, and help with escalated issues from examinations from regulatory agencies including the CFPB, FTC, state attorneys general, state financial regulators, and other relevant authorities
• Coordinate with data, product, and operations teams to gather information and prepare comprehensive responses to regulatory discovery requests
• Develop and maintain relationships with regulatory agencies to facilitate constructive dialogue
• Work with a high-performing team of attorneys and legal professionals; although this role will not have direct reports initially, there are paralegal and compliance resources that the role will indirectly manage to accomplish their objectives
• Partner with compliance, risk, product, and customer service teams to identify and mitigate emerging legal risks
• Design and implement policies, procedures, and training programs to reduce litigation and regulatory exposure
• Provide strategic counsel to senior leadership on consumer litigation and regulatory enforcement action trends
• Represent the company in settlement negotiations and alternative dispute resolution proceedings

Consumer Litigation, Regulatory Legal Director

Technical Recruiter

• You'll own full-cycle recruiting primarily for Engineering and Data - the technical roles that power Dave's product development.
• Think Software Engineers, Data Analysts, Data Engineers, and similar positions, with opportunities to support other functions as the business grows.
• You'll build pipelines, run searches end-to-end, and be accountable for hiring outcomes.
• You'll work within a clear hiring system with defined standards and structured processes.

Technical Recruiter – Engineering, Data

Data Analyst

• Lead deep-dive analyses into product performance, user behavior, and company-level KPIs—translating insights/findings into clear, actionable recommendations.
• Channel Attribution & Modelling: Own attribution logic and models, including ongoing maintenance of methodology and reattribution updates.
• Reporting & Dashboarding: Build and scale UA (User Acquisition) dashboards that empower stakeholders across the business to access and act on data.
• Provide data insights to support media optimization across publisher, creative, OS, device, and other key dimensions.
• Incrementality Testing: collaborating with UA team on design and execution of incrementality test plans, including geo selection and own test readouts.
• Analyze marketing and growth performance, connecting acquisition spend to conversion to optimize the ROI of Marketing spend.
• Respond to urgent, high-priority business questions with structured investigations, ensuring leadership has the clarity to make fast, confident decisions.
• Share best practices and elevate the broader team by modeling disciplined analysis, thoughtful communication, and curiosity-driven problem-solving.