Customer Success Manager
Datavant
Customer Success Manager, Life Sciences
Datavant
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $120,000 - $150,000 per year
Job Level
SeniorLead
About the role
- Own account management and value management for a dedicated account portfolio of up to 15 accounts in our biopharma segment
- Lead with curiosity and dive deep into learning and understanding the goals and strategies of our customers and how our solutions and products support those goals
- Excel in advanced program management and decision-making, balancing thoughtful analysis with speed to execution
- Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
- Thrive in a fast-paced, continuous improvement environment, embracing gray areas and ambiguity
- Work effectively with cross-functional partners, surfacing insights that influence product and sales strategies across account teams
- Take a self-service-first approach to problem solving and navigating questions internally and externally
- Be a proven communicator and presenter with a commitment to maintaining good internal and external relationships
- Help create a company-wide culture of customer-centricity
Requirements
- 7+ years experience in healthcare technology and customer facing roles (required)
- Proven ability to build deep, trust-based relationships with customer stakeholders
- Seasoned strategic program and project manager
- Skilled at expanding relationships beyond direct contacts through rapport-building
- Demonstrated ownership of complex, high-value customer accounts
- Strategic thinker who connects cross-customer trends to shape value propositions
- Effective and empathetic internal and external communication
- Previous experience working in one or more of: RWD health analytic companies, CROs, or systems integrators in the healthcare sector; Application of RWD and RWE in the pharmaceutical and life sciences space; Understanding of drug development and/or clinical trials
- This job is not eligible for employment sponsorship
