Datavant

Customer Success Manager, Life Sciences

Datavant

full-time

Posted on:

Location: 🇺🇸 United States

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Salary

💰 $120,000 - $150,000 per year

Job Level

SeniorLead

About the role

  • Own account management and value management for a dedicated account portfolio of up to 15 accounts in our biopharma segment
  • Lead with curiosity and dive deep into learning and understanding the goals and strategies of our customers and how our solutions and products support those goals
  • Excel in advanced program management and decision-making, balancing thoughtful analysis with speed to execution
  • Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
  • Thrive in a fast-paced, continuous improvement environment, embracing gray areas and ambiguity
  • Work effectively with cross-functional partners, surfacing insights that influence product and sales strategies across account teams
  • Take a self-service-first approach to problem solving and navigating questions internally and externally
  • Be a proven communicator and presenter with a commitment to maintaining good internal and external relationships
  • Help create a company-wide culture of customer-centricity

Requirements

  • 7+ years experience in healthcare technology and customer facing roles (required)
  • Proven ability to build deep, trust-based relationships with customer stakeholders
  • Seasoned strategic program and project manager
  • Skilled at expanding relationships beyond direct contacts through rapport-building
  • Demonstrated ownership of complex, high-value customer accounts
  • Strategic thinker who connects cross-customer trends to shape value propositions
  • Effective and empathetic internal and external communication
  • Previous experience working in one or more of: RWD health analytic companies, CROs, or systems integrators in the healthcare sector; Application of RWD and RWE in the pharmaceutical and life sciences space; Understanding of drug development and/or clinical trials
  • This job is not eligible for employment sponsorship