Sr. Manager, Client Leadership
Firework
Salary
💰 $125,000 - $150,000 per year
Job Level
SeniorLead
About the role
- Own account management and value management for a dedicated account portfolio of up to 35 accounts, with a special focus on end-to-end accelerating value within your portfolio.
- Lead with curiosity and dive deep into learning and understanding the goals and strategies of our customers and how our solutions and products support those goals
- Excel in advanced account management and decision-making, balancing thoughtful analysis with speed to execution, appropriately prioritizing, and knowing when and how to escalate complex edge cases effectively
- Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
- Thrive in a fast-paced, continuous improvement environment, embracing gray areas and ambiguity, while seeking to drive clarity and scalability for your customers and the business
- Work effectively with your cross-functional partners - surfacing insights that influence product and sales strategies across account teams for your portfolio accounts.
- Take a self-service-first approach to problem solving and navigating questions internally and externally
- Be a proven communicator and presenter with a commitment to maintaining good internal and external relationships through passion, empathy, and hard work
- Help create a company-wide culture of customer-centricity
Requirements
- 7+ years experience in healthcare technology and customer facing roles (required)
- Proven ability to build deep, trust-based relationships with senior stakeholders
- Skilled at expanding relationships beyond direct contacts through rapport-building
- Demonstrated ownership of complex, high-value customer accounts
- Strategic thinker who connects cross-customer trends to shape value propositions
- Effective and empathetic internal and external communication
- Previous experience working within RWD health analytic companies, CROs, or systems integrators in the healthcare sector (strongly desired)
- Application of RWD and RWE in the pharmaceutical and life sciences space (strongly desired)
- Understanding of drug development and/or clinical trials (strongly desired)
- This job is not eligible for employment sponsorship.
