Customer Support

• Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical record status
• Comfortable working in a high-volume production environment
• Documenting information in multiple platforms using two computer monitors
• Take inbound calls in a call center environment and provide status updates on medical records
• Participate in comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor

CPC Processor – Customer Support

Claims Support Representative

Pharmaceutical Support Specialist

Licensed Customer Service Representative

Bilingual Licensed Customer Service Representative

Customer Experience Specialist