DATAGROUP

IT Support

• You are the first point of contact for issues related to e-forms and provide our customers with fast, competent assistance
• You document and classify tickets in the ticketing system
• You manage and administer inquiries in the Service Portal (Mon–Sat, between 7 AM and 7 PM), up to 5 days a week and 8 hours per day
• You expertly escalate tickets to downstream support units
• You control and monitor tickets according to our Service Level Agreements

IT Support Specialist

Full-stack Engineer

• You lead an interdisciplinary development team (5–8 people or more), support the professional growth of your team members, and foster a culture of trust, learning and technical excellence
• You hold technical responsibility for sometimes large development projects, manage resources efficiently, and ensure we meet our milestones on time and within budget
• You work hands-on in both frontend and backend development and ensure we deliver modern, scalable and maintainable solutions
• You are the primary contact for our clients, present solutions confidently, negotiate pricing on equal terms, and find the right approach and tone even in challenging situations
• You enjoy evaluating and introducing new technologies and accompanying your team during integration

Team Lead, Full Stack Development

• You are the first point of contact for issues with e-forms and provide our customers with prompt, competent support
• You document and classify tickets in the ticketing system
• You handle and administer inquiries in the Service Portal (Mon–Sat, between 7:00 and 19:00), up to 5 days a week and 8 hours per day
• You skillfully escalate tickets to downstream support units
• You manage and monitor tickets in accordance with our Service Level Agreements

Systems Engineer

• Independently analyze and resolve faults in various applications on Windows and Linux servers
• Analyze and interpret event logs, log files and system messages
• Perform and analyze network traces to identify performance or communication issues
• Closely collaborate with business units, developers and external partners in root cause analysis of complex incidents
• Plan and execute maintenance tasks such as patching, certificate replacement, or configuration changes
• Maintain and document system environments and troubleshooting processes
• Actively contribute to the development and automation of infrastructure and monitoring solutions
• Support the rollout of new systems and technical migration projects

Senior IT Systems Engineer

Content Marketing Manager

• Planning, creation and editing of articles, case studies, press releases and interviews
• Development and implementation of a consistent PR and communications strategy
• Maintenance and expansion of media contacts
• Monitoring of media coverage, trends and topic areas
• Close collaboration with the marketing team, management and external agencies

Content Marketing & PR Expert

• rotate through all relevant departments of an IT outsourcing provider
• configure networks and firewalls
• administer servers and central infrastructure components
• actively participate in customer projects
• gain insight into ITIL processes, IT security, data security and GDPR

IT Specialist for System Integration

Bookkeeper

• Aktive Mitarbeit in der Kreditorenbuchhaltung
• Unterstützung bei der Erstellung von Monats- und Jahresabschlüssen
• Bearbeitung von Kreditoren über das System Invoice Monitor
• Unterstützung des Teams im laufenden Geschäftsbetrieb

Werkstudent – Buchhaltung

Manager

• You are the central point of contact and advisor for all matters concerning selected customers
• You take full responsibility for these customer engagements and for service delivery across all DATAGROUP departments
• Ensuring compliance with SLAs is also part of your responsibilities
• You are also responsible for customer billing of contractual services and cost control
• Your passion is the continuous optimization of delivery processes
• As a sales-oriented personality, you develop customer relationships further and drive strategic expansion
• Additionally, you support team leadership and account management with special topics
• In short: You make sure that your customers are satisfied with DATAGROUP's service

Senior Service Manager

Administration

• After a comprehensive onboarding period, you will be responsible for ensuring system availability for our customers
• Analyze and resolve operational incidents via the ticketing system
• Administration of server infrastructures (servers, network, backup, firewall, Microsoft SQL Server databases, virtualized environments)
• Communication and coordination of technical tasks with the customers' IT contacts
• Creation of operational documentation in our ITSM tool
• Proactively incorporate technological innovations and insights

IT Systems Administrator, IT Specialist

• Independently analyze and resolve faults in various applications on Windows and Linux servers
• Evaluate and interpret event logs, log files and system messages
• Perform and analyze network traces (e.g., with Wireshark) to identify performance or communication issues
• Work closely with business departments, developers and external partners to determine the root causes of complex incidents
• Plan and execute maintenance tasks such as patching, certificate replacement or configuration changes
• Maintain and document system environments and troubleshooting processes
• Actively participate in the further development and automation of infrastructure and monitoring solutions
• Support the rollout of new systems and technical migration projects

Senior IT System Engineer – All Genders

QA Engineer

• Du konzipierst, erstellst und pflegst automatisierte Tests und Testszenarien für Web-Frontend und API.
• Die Ausführung automatisierter Tests, Identifizierung von Fehlern und Kommunikation an die Entwicklungsabteilung gehören ebenfalls zu Deinem Aufgabenspektrum.
• Du erweiterst unsere Testsets für Regressions- und Smoketest.
• Das Arbeiten mit Jira, Xray und Katalon gehören zu Deiner täglichen Routine.
• Du integrierst automatisierte Tests in Build- und Deploymentpipelines in GitLab.
• Du analysierst Spezifikationen und stimmst den Automatisierungsbedarf mit unseren Fachberatern und dem Testmanagement ab.
• Und rundest mit einer engen Zusammenarbeit mit Entwicklern, Testern und Projektmanagern (all genders) deinen Arbeitstag ab.

Senior Softwaretester – Testautomatisierung

• Du übernimmst die Verantwortung für einzelne Ausschreibungs­prozesse von der internen Kick-off-Besprechung bis zum finalen Vertrags­abschluss.
• Dabei stellst Du sicher, dass interne Terminplanungen eingehalten werden, Angebote kunden­spezifisch ausge­arbeitet und termingerecht eingereicht werden
• In enger Abstimmung mit Vertrieb, Presales, Fachabteilungen, Recht sowie Finanzen entwickelst Du maß­geschneiderte Angebote, die den Mehrwert und die IT-Kompetenz von DATAGROUP optimal darstellen
• Du koordinierst die internen Freigabe­prozesse und sorgst dafür, dass alle relevanten Stakeholder frühzeitig eingebunden sind
• Du prüfst alle Angebotsunterlagen auf Vollständigkeit, inhaltliche Genauigkeit sowie auf die Einhaltung rechtlicher, technischer und regulatorischer Vorgaben
• Du verwaltest relevante Ausschreibungsplattformen und stellst sicher, dass portfoliorelevante Ausschreibungen in die Fachteams gelangen

Bid Manager – IT Services

• Incident, change and problem handling for heterogeneous customer networks (2nd and 3rd level, primarily remote)
• Planning and implementation of network projects
• Analysis of network faults
• Communication with vendors and, if necessary, directly with customers to resolve network issues
• Maintenance of network documentation and CMDBs
• Presales support in the area of network and security technologies
• Participation in a 24/7 on-call rotation

IT System Engineer – Network and Security

Architect

• Develop and implement IT architectures and solutions for specific customer problems
• Analyze the technology environment and customer-specific conditions
• Gather, analyze and document requirements
• Design solutions that take business requirements into account
• Coordinate the Solution Leads of our delivery units
• Conduct risk analyses
• Support the preparation of proposals and customer presentations
• Provide subject-matter guidance and support for complex projects
• Contribute to the team’s continuous development of our methods and standards

IT Solution Architect – all genders

Sales

• Identify and acquire new customers in the Hannover region
• Serve as the primary sales contact for our Managed Services portfolio and products from leading IT vendors
• Establish and continuously develop close business relationships with upper mid-market companies
• Responsible for the entire sales cycle: from lead generation through proposal preparation and contract negotiation to handover to our project teams
• Supported by an experienced Inside Sales team and PreSales colleagues

IT Support Specialist

Team Lead, Full Stack Development

IT Support Specialist

Senior IT Systems Engineer

Content Marketing & PR Expert

IT Specialist for System Integration

Werkstudent – Buchhaltung

Senior Service Manager

IT Systems Administrator, IT Specialist

Senior IT System Engineer – All Genders

Senior Softwaretester – Testautomatisierung

Bid Manager – IT Services

IT System Engineer – Network and Security

IT Solution Architect – all genders

IT Sales Manager – Managed Services