DATAGROUP

IT Support Specialist, German-speaking IT Support

DATAGROUP

full-time

Posted on:

Location Type: Hybrid

Location: Leinfelden-Echterdingen • Germany

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About the role

  • You are the first point of contact for requests involving e‑forms and provide our customers with fast, competent assistance
  • You document and classify tickets in the ticketing system
  • You manage and administer requests in the ticketing system and its webshop
  • You expertly escalate tickets to downstream support units
  • You control and monitor tickets in accordance with our Service Level Agreements (SLAs)

Requirements

  • You distinguish yourself through a customer-friendly, service-oriented working style
  • You have a quick grasp of new information and a structured, conscientious way of working
  • Excellent communication skills and a good command of expression (written and verbal) are among your key strengths
  • It is an advantage if you already have some professional experience in an IT environment
  • Very good German skills (C1) and good English skills (B2) in spoken and written form complete your profile
Benefits
  • A secure future – a permanent employment contract
  • Maximum work–life balance – remote work by arrangement, up to 100% possible
  • Flexibility – work from home or at one of our DATAGROUP locations
  • Top equipment – choice of technical equipment, modern offices with ergonomic workstations
  • Health benefits – contributions toward workplace eyewear, bike leasing, regular vitamins and support for sports activities
  • Skip the traffic – Deutschlandticket for €37
  • Get off to a great start – with our personal, professional onboarding and feel‑good management
  • Growth – we plan your professional development together and support you with free training opportunities
  • You matter to us – various benefits, company breakfasts, celebrations and team events for enjoyment and team cohesion
  • Approachable – high appreciation with short communication and decision-making paths
  • In the heart of the city – office with good public transport connections
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer-friendlyservice-orientedstructured working styleconscientious working styleexcellent communication skillsgood command of expressionquick grasp of new information