DAT Freight & Analytics

Product Manager

• Understand business and stakeholder needs across Customer Service, Marketing, and Sales, then turn those requirements into a clear roadmap and prioritized work.
• Lead end-to-end feature development from discovery and scoping through launch and iteration.
• Own and evolve customer self-service capabilities within the identity domain, including initial sign-up to the DAT platform.
• Identify workflow inefficiencies and build internal tooling that improves how our Customer Service team helps customers, and evolves in tandem with customer-facing identity features.
• Work with both US-based, as well as India-based engineering teams.
• Present upcoming features, user experience changes, impacts, and schedules to broad audiences, including cross-functional stakeholders and leadership.
• Define success metrics, monitor results after launch, and use data and feedback to drive continuous improvement.

Account Manager

• Manage a designated portfolio of 150 to 200 high-value accounts.
• Achieve targets for account retention and identify and execute growth opportunities (upsell/cross-sell).
• Proactively monitor and report on key account performance metrics, ensuring client satisfaction and achieving revenue targets.
• Serve as the primary point of contact for resolving customer issues related to billing, contracts, and service adjustments (e.g., invoice questions, downgrades, cancellations).
• Act as a strategic consultant to customers, leveraging in-depth market knowledge of the full truckload marketplace to prescribe complex, multi-product SaaS and data solutions that address their most pressing operational and financial challenges.
• Partner with Product, Marketing, Legal, and Finance teams to secure resources, negotiate favorable national contracts, and champion customer needs, ensuring a superior end-to-end customer experience.
• Utilize and maintain Salesforce as the system of record for all account intelligence, pipeline management, and strategic initiatives, ensuring a high level of data integrity and sales process rigor.

Key Account Manager

Recruitment

• Own interview scheduling end-to-end across the recruiting team — coordinating phone screens, panel interviews, and virtual meetings across time zones with speed and accuracy.
• Serve as the primary scheduling liaison between candidates, recruiters, and hiring managers, ensuring every party is confirmed, prepped, and informed.
• Audit and clean up candidate records and requisitions in Greenhouse — resolving duplicate profiles, updating stale candidate stages, and closing out inactive requisitions.
• Assist with sourcing by building candidate lists and supporting initial outreach for open roles as bandwidth allows.

Talent Acquisition Coordinator

Account Executive

• Successfully establish new accounts by making outbound calls and diligently following up on leads.
• Maintain and drive a sales cycle using Salesforce.
• Prospect new business by establishing rapport with decision-makers, identifying needs, and asking for referrals.
• Be a logistics industry expert, and promote the value of the DAT suite of SaaS solutions.
• Leverage a range of communication tools, phone, email, internet, and more to engage prospects.
• Achieve and exceed sales goals while consistently meeting your quota.
• Attend company, industry and trade events to promote the full range of DAT’s SaaS solutions.

Broker Sales Representative

Customer Success Manager

• Account Planning: Use internal tools and data to develop customer engagement plans, identify gaps in usage, and take action to drive adoption.
• Customer Training & Enablement: Understand DAT’s product suite and services to effectively communicate value, provide training, and support day-to-day customer needs.
• Cross-Functional Collaboration: Work closely with internal stakeholders and bring in appropriate DAT resources to support customer success.
• Issue Resolution: Proactively resolve client issues or concerns, acting as a customer advocate within the organization. Solving for compliance and receivables for current enterprise customers.
• Proactively identifies upsell and cross-sell opportunities across the account base while also identifying at-risk accounts before they reach cancellation.
• Engagement Cadence: Maintain regular communication with customers to understand evolving needs and ensure alignment with DAT solutions.

Enterprise Carrier Success Manager

• Drive active sales cycles while building new business pipeline through prospecting and relationship building with brokerages, 3PLs, and shippers
• Finalize and close opportunities, develop integration timelines, and ensure customer success through coordination with operations team
• Meet and exceed quota targets set on monthly and quarterly basis
• Build and nurture long-term relationships with prospects and customers
• Sell into senior executives at the Director, VP, and C Suite levels
• Develop and maintain deep market and freight tech knowledge to serve as a resource for prospects and customers
• Summarize product feedback gathered from customer meetings and act as advocate for our customers with internal development and product teams

Account Executive – Enterprise Broker Automation

Vice President

• Market Intelligence: Serve as the commercial and analytical voice of our data
• Strategic Vision: Champion and build DAT’s analytics strategy and business
• Customer Ownership: Lead enterprise customer engagement
• Team Leadership: Build and scale our analytical advisory team

VP Freight Analytics – Advisory

• Run a high-velocity, full-cycle sales motion — prospecting, qualifying, demoing, and closing SMB brokerages on the Convoy Platform
• Grow an existing book of SMB accounts through proactive outreach, product education, and upsell/expansion opportunities
• Hit and exceed monthly and quarterly pipeline and quota targets
• Build strong relationships with owners, operations leads, and decision-makers at small and mid-sized brokerages
• Maintain a clean, up-to-date pipeline in Salesforce and accurately forecast your business
• Serve as a market-facing resource, feeding product and customer insights back to internal teams