DAT Freight & Analytics

Solutions Engineer

• Account Planning: Use internal tools and data to develop customer engagement plans, identify gaps in usage, and take action to drive adoption.
• Customer Training & Enablement: Understand DAT’s product suite and services to effectively communicate value, provide training, and support day-to-day customer needs.
• Cross-Functional Collaboration: Work closely with internal stakeholders and bring in appropriate DAT resources to support customer success.
• Issue Resolution: Proactively resolve client issues or concerns, acting as a customer advocate within the organization.
• Engagement Cadence: Maintain regular communication with customers to understand evolving needs and ensure alignment with DAT solutions.

Enterprise Broker Customer Solutions Architect

Customer Success Manager

• The Carrier Success Manager is responsible for retaining and growing DAT's carrier customer base within a dedicated territory.
• This role manages retention outcomes, executes upsell and cross-sell strategies, maintains territory health, and cultivates strong customer relationships.
• Serves as the primary point of contact for their territory, translating field intelligence into actionable insights for product, marketing, and support teams.

Carrier Success Manager

Product Manager

• Understand business and stakeholder needs across Customer Service, Marketing, and Sales, then turn those requirements into a clear roadmap and prioritized work.
• Lead end-to-end feature development from discovery and scoping through launch and iteration.
• Own and evolve customer self-service capabilities within the identity domain, including initial sign-up to the DAT platform.
• Identify workflow inefficiencies and build internal tooling that improves how our Customer Service team helps customers, and evolves in tandem with customer-facing identity features.
• Work with both US-based, as well as India-based engineering teams.
• Present upcoming features, user experience changes, impacts, and schedules to broad audiences, including cross-functional stakeholders and leadership.
• Define success metrics, monitor results after launch, and use data and feedback to drive continuous improvement.

Account Manager

• Manage a designated portfolio of 150 to 200 high-value accounts.
• Achieve targets for account retention and identify and execute growth opportunities (upsell/cross-sell).
• Proactively monitor and report on key account performance metrics, ensuring client satisfaction and achieving revenue targets.
• Serve as the primary point of contact for resolving customer issues related to billing, contracts, and service adjustments (e.g., invoice questions, downgrades, cancellations).
• Act as a strategic consultant to customers, leveraging in-depth market knowledge of the full truckload marketplace to prescribe complex, multi-product SaaS and data solutions that address their most pressing operational and financial challenges.
• Partner with Product, Marketing, Legal, and Finance teams to secure resources, negotiate favorable national contracts, and champion customer needs, ensuring a superior end-to-end customer experience.
• Utilize and maintain Salesforce as the system of record for all account intelligence, pipeline management, and strategic initiatives, ensuring a high level of data integrity and sales process rigor.

Key Account Manager

Recruitment

• Own interview scheduling end-to-end across the recruiting team — coordinating phone screens, panel interviews, and virtual meetings across time zones with speed and accuracy.
• Serve as the primary scheduling liaison between candidates, recruiters, and hiring managers, ensuring every party is confirmed, prepped, and informed.
• Audit and clean up candidate records and requisitions in Greenhouse — resolving duplicate profiles, updating stale candidate stages, and closing out inactive requisitions.
• Assist with sourcing by building candidate lists and supporting initial outreach for open roles as bandwidth allows.

Talent Acquisition Coordinator

Account Executive

• Successfully establish new accounts by making outbound calls and diligently following up on leads.
• Maintain and drive a sales cycle using Salesforce.
• Prospect new business by establishing rapport with decision-makers, identifying needs, and asking for referrals.
• Be a logistics industry expert, and promote the value of the DAT suite of SaaS solutions.
• Leverage a range of communication tools, phone, email, internet, and more to engage prospects.
• Achieve and exceed sales goals while consistently meeting your quota.
• Attend company, industry and trade events to promote the full range of DAT’s SaaS solutions.

Enterprise Broker Customer Solutions Architect

Carrier Success Manager

Product Manager

Key Account Manager

Talent Acquisition Coordinator

Broker Sales Representative