Carrier Success Manager

DAT Freight & Analytics

Carrier Success Manager managing DAT's carrier customer base in Illinois. Responsible for retention outcomes and driving upsell strategies in a B2B environment.

Posted 7/7/2026full-timeRemote • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $33 - $53 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and customer relationship building within the freight and logistics industry, focusing on retention and growth strategies. Capable of translating field intelligence into actionable insights to enhance product and service offerings.

Highest-signal resume keywords

Account ManagementCustomer Relationship BuildingFreight and Logistics Industry KnowledgeStrategic ThinkingMulti-Project Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Detail OrientedAdaptableEffective Communication

Industry Keywords

B2B EnvironmentRetention StrategiesUpsell and Cross-SellTerritory ManagementCustomer Success

About the role

Key responsibilities & impact

The Carrier Success Manager is responsible for retaining and growing DAT's carrier customer base within a dedicated territory.
This role manages retention outcomes, executes upsell and cross-sell strategies, maintains territory health, and cultivates strong customer relationships.
Serves as the primary point of contact for their territory, translating field intelligence into actionable insights for product, marketing, and support teams.

Requirements

What you’ll need

Highly effective account manager who will build and maintain relationships with customers in a B2B environment
Deep understanding of the freight and logistics industry
Strategic thinker with demonstrated experience developing profitable relationships with customers
Detail oriented and adaptable multi-tasker who can manage multiple projects in a fast-paced environment.

Benefits

Comp & perks

Medical, Dental, Vision, Life, and AD&D insurance
Parental Leave
Up to 20 days of paid time off starting in year one
An additional 10 holidays of paid time off per calendar year
401k matching (immediately vested)
Employee Stock Purchase Plan
Short- and Long-term disability sick leave
Flexible Spending Accounts
Health Savings Accounts
Employee Assistance Program
Additional programs - Employee Referral, Internal Recognition, and Wellness
Free TriMet transit pass (Beaverton Office)
Competitive salary and benefits package
Work on impactful projects in a cutting-edge environment
Collaborative and supportive team culture
Opportunity to make a real difference in the trucking industry
Employee Resource Groups