Enterprise Broker Customer Solutions Architect

DAT Freight & Analytics

Enterprise Customer Success Manager for DAT, managing customer engagement and product usage for key broker customers in a fast-paced environment.

Posted 7/7/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $75,000 - $113,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer engagement and training, utilizing strong communication and problem-solving skills to enhance customer success. Proficient in cross-functional collaboration and issue resolution to drive product adoption and satisfaction.

Highest-signal resume keywords

Customer Success ExperienceAccount ManagementInterpersonal SkillsProblem-Solving AbilitiesOrganizational Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Communication SkillsCustomer-First MentalityMultitasking Abilities

Tools & Technologies

Internal ToolsCustomer Engagement Plans

Industry Keywords

Customer TrainingCross-Functional CollaborationIssue ResolutionCustomer AdvocacyCustomer Needs Assessment

About the role

Key responsibilities & impact

Account Planning: Use internal tools and data to develop customer engagement plans, identify gaps in usage, and take action to drive adoption.
Customer Training & Enablement: Understand DAT’s product suite and services to effectively communicate value, provide training, and support day-to-day customer needs.
Cross-Functional Collaboration: Work closely with internal stakeholders and bring in appropriate DAT resources to support customer success.
Issue Resolution: Proactively resolve client issues or concerns, acting as a customer advocate within the organization.
Engagement Cadence: Maintain regular communication with customers to understand evolving needs and ensure alignment with DAT solutions.

Requirements

What you’ll need

1–3 years of experience in a Customer Success, Account Management, or similar customer-facing role.
Strong interpersonal and communication skills with a customer-first mentality.
Excellent problem-solving and multitasking abilities.
Highly organized and able to manage several initiatives simultaneously.
Bachelor’s degree preferred

Benefits

Comp & perks

Medical, Dental, Vision, Life, and AD&D insurance
Parental Leave
Flexible time off
An additional 10 holidays of paid time off per calendar year
401k matching (immediately vested)
Employee Stock Purchase Plan
Short- and Long-term disability sick leave
Flexible Spending Accounts
Health Savings Accounts
Employee Assistance Program
Additional programs - Employee Referral, Internal Recognition, and Wellness
Free TriMet transit pass (Beaverton Office)
Competitive salary and benefits package
Work on impactful projects in a cutting-edge environment
Collaborative and supportive team culture
Opportunity to make a real difference in the trucking industry
Employee Resource Groups