Key Account Manager

DAT Freight & Analytics

Key Account Manager overseeing a portfolio of high-value accounts for DAT's Enterprise Sales Team. Focusing on client satisfaction, revenue retention, and growth opportunities in logistics.

Posted 6/9/2026full-timeRemote • Colorado, Montana, Oregon, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $26 - $40 per hourWebsite

About the role

Key responsibilities & impact

Manage a designated portfolio of 150 to 200 high-value accounts.
Achieve targets for account retention and identify and execute growth opportunities (upsell/cross-sell).
Proactively monitor and report on key account performance metrics, ensuring client satisfaction and achieving revenue targets.
Serve as the primary point of contact for resolving customer issues related to billing, contracts, and service adjustments (e.g., invoice questions, downgrades, cancellations).
Act as a strategic consultant to customers, leveraging in-depth market knowledge of the full truckload marketplace to prescribe complex, multi-product SaaS and data solutions that address their most pressing operational and financial challenges.
Partner with Product, Marketing, Legal, and Finance teams to secure resources, negotiate favorable national contracts, and champion customer needs, ensuring a superior end-to-end customer experience.
Utilize and maintain Salesforce as the system of record for all account intelligence, pipeline management, and strategic initiatives, ensuring a high level of data integrity and sales process rigor.

Requirements

What you’ll need

Bachelor's Degree is required.
Minimum of 3+ years of professional experience in Key Account Management, Sales, or a related commercial role.
3+ years of experience in transportation/logistics or within the SaaS (Software as a Service) industry serving the transportation sector is required.
Demonstrated ability to manage a large portfolio of accounts while achieving retention and growth targets.
Exceptional skills in building and maintaining strong client relationships, including C-suite and primary decision-makers.
Strong analytical skills for reviewing product usage, adoption data, and key performance indicators (KPIs).
Proficiency with CRM software (e.g., Salesforce) and experience tracking deal stages, forecasts, and renewal activities.
Excellent communication, presentation, and negotiation skills.

Benefits

Comp & perks

Medical, Dental, Vision, Life, and AD&D insurance
Parental Leave
Flexible Time Off (FTO) program
An additional 10 holidays of paid time off per calendar year
401k matching (immediately vested)
Employee Stock Purchase Plan
Short- and Long-term disability sick leave
Flexible Spending Accounts
Health Savings Accounts
Employee Assistance Program
Additional programs - Employee Referral, Internal Recognition, and Wellness
Free TriMet transit pass (Beaverton Office)
Competitive salary and benefits package
Work on impactful projects in a cutting-edge environment
Collaborative and supportive team culture
Opportunity to make a real difference in the trucking industry
Employee Resource Groups

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

account managementsalesdata analysisSaaS solutionsperformance metricsupsellingcross-sellingcontract negotiationcustomer issue resolutionportfolio management

Soft Skills

client relationship buildingcommunicationpresentationnegotiationstrategic consultinganalytical thinkingproblem-solvingcollaborationcustomer satisfaction focusteamwork

Certifications

Bachelor's Degree