Dandy

Events

• Execute on Dandy’s North America enterprise event portfolio, including conferences, regional field events, and premium hosted experiences.
• Coordinate logistics for the regional events program and manage the event-in-a-box toolkit to enable scalable field event execution.
• Update budgets, vendor contracts, and timelines to ensure every event is delivered on time, on brand, and within budget.
• Track event ROI metrics, providing data-driven insights to optimize future performance.
• Manage the enterprise event content calendar, including amplification of events through organic social, blog posts, and other content initiatives.
• Maintain and manage event inventory, including event materials, signage, and swag.
• Partner cross-functionally with Marketing, Sales, and Operations to align event goals and prepare teams for successful customer and prospect engagement.

Enterprise Events Lead

General Counsel

• Serve as Dandy’s primary regulatory and compliance counsel, providing proactive, practical guidance across the business and acting as a trusted advisor to founders, the executive team, and cross-functional leaders on regulatory risk and compliance matters.
• Develop regulatory and compliance strategy for Dandy’s medical device portfolio across domestic and international markets, ensuring ongoing compliance with applicable federal, state, local, and global regulations.
• Be a core member of Dandy’s international expansion and globalization efforts, developing and executing regulatory and compliance plans to support new market entry and global growth.
• Lead and support new market launches, including hands-on involvement in multiple international market entries and advising on global market access requirements.
• Act as the front-line resource for identifying, interpreting, and applying applicable global and local laws, regulations, standards, and guidance to business activities.
• Develop and draft market-specific regulatory strategies in close partnership with Product, Quality, Operations, Manufacturing, R&D, Commercial, and other stakeholders.
• Implement and maintain regulatory compliance structures and processes across the business, with a particular focus on medical device regulatory frameworks
• Serve as the primary point of contact with domestic and international regulatory agencies, managing routine communications, administrative matters, inspections, and escalations
• Provide guidance on marketing and post-market compliance, including AKS/referral considerations, advertising and promotion requirements, and post-market obligations.
• Advise on and support data privacy and GDPR compliance as applicable to international operations

Senior Counsel, Regulatory and Compliance

Account Manager

• Oversee daily queue operations to ensure timely and high-quality responses across all customer cases, maintaining accountability for queue volume, throughput, and SLA adherence.
• Actively monitor team activity and staffing coverage, ensuring all scheduled queue sessions are attended and that daily case volumes are cleared by end of day.
• Jump into the queue as needed to support high-demand periods, respond to or quarter back quick response to escalations, and/or assist with urgent customer cases.
• Engage directly with customers as needed for NPS detractor outreach, escalated calls, or complex issue resolution, in partnership with the AMs, modeling best-in-class communication and problem-solving.
• Serve as the first line of guidance for Pool Practice AMs, helping prioritize workloads, troubleshoot issues, and uphold SLAs.
• Model strong execution standards (organization, responsiveness, and attention to detail) to lead by example for Dandy Speed urgency, quality and efficiency.
• Support onboarding and continuous training for new AMs through shadowing, workflow demos, and feedback loops.
• Conduct weekly performance and coaching conversations: review daily/weekly activity dashboards, provide feedback on trends, listen to calls and flag outliers to leadership.
• Reinforce consistency in workflows, communication, talk tracks, and documentation across the team.
• Identify workflow gaps or inefficiencies and make actionable recommendations to improve processes, templates, and automation opportunities.
• Support leadership in implementing playbooks, campaign rollouts, and customer engagement experiments.
• Assist in driving compliance on accurate and timely Vitally and SalesForce workflows to ensure visibility, context sharing, and operational tracking for the Pool customer base.
• Leverage team and customer data to spot emerging patterns in churn risk, adoption, or satisfaction and take initiative to course-correct using automated campaigns in Vitally.
• Partner with leadership on KPI reviews (outreach SLAs, adoption rates, renewal readiness) and help maintain data hygiene across systems.
• Partner cross-functionally with CX, Sales, Ops, and Product to drive alignment, streamline processes, and ensure a cohesive customer experience.
• Act as a point of contact for operational coordination between the Pool Practice AM team and other departments.

Lead, SMB Account Management

Operations

• Develop the global strategy for where, when, and how to operate fulfillment capabilities as the company enters new international markets
• Assess build vs. partner decisions, including use of third-party warehouses, 3PLs, or contract fulfillment providers
• Lead the end-to-end execution of new fulfillment operations, including:
• Company-owned fulfillment centers (site readiness, process design, staffing, and go-live)
• Third-party fulfillment or storage partners (selection, onboarding, operating model definition, and performance management)
• Translate strategic plans into clear execution roadmaps with timelines, owners, and success metrics
• Ensure new operations launch on time, within budget, and at defined service levels
• Design and implement core fulfillment KPIs (e.g., on-time ship, on-time delivery, order cycle time, cost efficiency)
• Build reporting mechanisms and operating rhythms to track performance and drive accountability
• Use data to identify bottlenecks & prioritize improvements
• Diagnose inefficiencies in the current fulfillment operation and develop a clear, prioritized improvement plan
• Redesign processes that are manual, fragmented, or outdated to improve throughput, accuracy, and scalability
• Drive change management on the ground, working closely with operators and frontline leaders

Senior Operations Manager – Global Fulfillment

Recruitment

• Partner with senior leaders across Sales to understand team needs and craft tailored, scalable hiring strategies both domestically and internationally as we launch in new countries.
• Deliver high calibre talent at scale: partner with our sales organization and xfn partners to ensure we continue to hire exceptional talent at speed and scale.
• Lead and grow a team of recruiters and sourcers, focusing on performance, development, and scaling capacity.
• Build and optimize recruiting processes that improve efficiency and enhance candidate experience, with special attention to sourcing strategies, employer branding, and inclusive practices.
• Leverage data and insights to monitor funnel health, identify gaps, and influence decisions with real-time market and pipeline analysis.
• Design and execute strategic hiring initiatives to fill mission-critical roles, particularly at the leadership level.
• Collaborate cross-functionally to resolve hiring challenges, streamline operations, and align talent strategies with business goals.
• Support the growth of recruiting infrastructure, from tools and systems to workflows and reporting.
• Quality of Hire: Drive a culture of continuous improvement to ensure every hire meets Dandy's high technical and cultural standards.
• Champion Dandy Drivers: the values that continue to enable us to deliver our best work.

Head of Sales Recruiting

Sales Operations Manager

• Partner directly with Enterprise sales leaders to diagnose challenges and design solutions
• Build and implement enablement solutions from the ground up
• Operationalize the vision of sales leaders into programs and initiatives
• Serve as the key enablement partner to cross-functional teams

Sales Enablement Manager, Enterprise

• Support the planning of field events across North America
• Coordinate vendor relationships, booth materials, shipments, and event staffing needs
• Partner closely with Marketing, Sales, and Operations teams
• Track event performance, assist with ROI reporting
• Ensure each field event reinforces Dandy’s brand promise
• Assist with budget tracking, vendor negotiations
• Contribute to building scalable event processes

Field Events Associate

Full-stack Engineer

• Develop and maintain infrastructure, systems, and tooling to support Dandy’s products in a secure, well-tested, and performant way.
• Improve developer experience and productivity across our range of software repositories.
• Collaborate with stakeholders within the tech org to influence overall objectives and long-term goals of your team.
• Advocate for improvements to product quality, security, and performance that have a particular impact across your team and others.
• Craft code that meets our internal standards for style, maintainability, and best practices.
• Recognize impediments to our efficiency as a team ("technical debt"), propose and implement solutions.

Senior Software Engineer II, Platform

Manager

• Lead and develop Principal Manufacturing Technicians across distributed sites.
• Drive consistent interpretation and application of manufacturing quality standards across locations.
• Define and maintain manufacturing quality rubrics that translate expert judgment into objective, auditable criteria.
• Convert clinician feedback (returns, remakes, qualitative notes) into quantitative specifications and CTQs (Critical to Quality).
• Align manufacturing rubrics with design rubrics in partnership with the Manager of Design Quality.
• Lead Attribute Agreement Analysis (AAA) and calibration programs for inspection consistency.
• Establish SPC/control charts and action thresholds for key CTQs.
• Apply Lean Six Sigma methods to reduce variation and improve FPY.
• Partner with the Automation team to ensure end-of-line 3DQC measures the correct attributes and thresholds defined by Principal Technicians.
• Validate 3DQC performance (repeatability, drift, coverage) and ensure data is used for upstream improvement, not just sorting.
• Build and operate a Red Rabbits (golden cases / known-defect sets) program to verify that human and automated QC reliably detect critical defects.
• Use Red Rabbits to detect drift, trigger retraining, and validate changes.
• Run DOEs to resolve spec disputes, validate changes, and improve process capability.
• Define certification and re-certification requirements for manufacturing and QC roles.
• Support audit readiness through clear standards, evidence, and sustained compliance.

Manufacturing Standards Manager

• Build scalable systems: Collaborate with workforce, quality, and training teams to improve systems, build data reporting, and innovate new workstreams
• Partner with product to develop custom tooling and automated solutions that increase efficiency and promote high quality outcomes
• Own architecture & strategy: Partner with Product and Data to define system requirements, align on architecture decisions, and roll out enhancements
• Work with 3rd party vendors to create automated design solutions
• Ensure visibility & accountability: Build data tracking to analyze workforce and tooling performance to drive continuous improvement across teams
• Understand deep technical problems and translate them into high level summaries for senior management and executive teams
• Operationalize improvements: Diagnose bottlenecks, design solutions, and lead pilots/rollouts to close gaps
• Cross-functional leadership: Act as the connective tissue between Strategy Operations, Product, Data, Design, and Manufacturing, ensuring system architecture reflects operational realities and future scale needs

Operations Manager – Performance Management

Engineer

• Collaborate with 3rd party integrators and internal engineering teams to scale R&D solutions into high volume production processes
• Drive process development work to quickly solve problems and optimize for cost, quality, and efficiency
• Participate in FAT/SAT, IQ/OQ/PQ, and other commissioning activities
• Develop, validate, and document manufacturing process improvements including automation, equipment utilization, fixture design, etc.

Advanced Manufacturing Engineer

Technical Program Manager

• You will take the lead in driving the technical, operational and lifecycle of various manufacturing automation initiatives within the organization.
• Innovate factory processes, concepts, and design to enable an ideal automated manufacturing process.
• Work closely with factory teams to create and achieve OKRs for automation and continuous improvement programs.
• Work with our factory team to draft requirements documents, develop concepts, and envision the automated manufacturing process.
• Create Request for Quotation/Proposal (RFQ/RFPs) that documents the design requirements of the automated equipment, delivery schedule, required documentation and qualification for acceptance at machine supplier facility and our factory.
• Engage with vendors to construct the machines, ensuring the system aligns with Dandy's specifications and standards.
• Ensure vendors are conforming to Dandy’s ARS specs and requirements.
• Approve vendor process, process flow and automation equipment design.
• Design and execute FAT, SAT (acceptance testing) and commissioning of automation equipment/line into our factories.
• Lead the initiative in integrating the newly built machines into the factory, working alongside engineers and manufacturing teams to ensure optimal operation.
• Supervise and report OEE, Yield, manufacturing metrics (CpK, FMEA etc.) from automated systems. Interpret machine output metrics to drive improvement programs as appropriate.
• Routine status reporting to executives and escalation of issues as needed.
• Set bold targets and drive plans to achieve.

Compliance

• Support registrations, submissions, and lifecycle maintenance activities required to commercialize and maintain products in Canada, the UK, and Europe.
• Compile, format, and maintain technical documentation and submission-ready records in collaboration with cross-functional teams.
• Monitor regulatory changes and guidance updates; summarize impacts and propose updates to internal processes, labeling, or documentation.
• Coordinate information requests and document retrieval for external reviewers.
• Help maintain and improve QMS processes and records to support ISO 13485 certification and ongoing compliance.
• Support internal and external audits by preparing objective evidence, retrieving records, and assisting with responses to audit observations.
• Create, format, route, and maintain controlled documents in the eQMS, including version control, periodic review, and archival of obsolete documents.
• Receive, log, review, and route product complaints for investigation; ensure timely, complete, and compliant documentation and closure.
• Support analysis and trending of complaints and post-market data; communicate signals and feed learnings into CAPA, risk management, and continuous improvement activities.

Quality and Regulatory Affairs Associate

• Build and maintain core ordering flows used by our end customers every day.
• Dig in and learn about the dental restoratives market. You will know more about dentures than you ever imagined!
• Work with other engineers and product managers, along with product GMs, process engineers, operations managers, marketers, CAD designers, etc etc to launch innovative new products for our users. We interface with a lot of teams!

Software Engineer II, Product Lines Engineer – Full Stack

Product Manager

• Product strategy & execution. Own the end-to-end product lifecycle for Anterior Crown & Bridge (C&B) and develop features that contribute to achieving Dandy’s >50% market share goals.
• Marketing/GTM strategy. Align every initiative with Dandy's goal of dominating the Anterior C&B market.
• Customer obsession. Transform customer feedback, usage data, and market intelligence into actionable product recommendations.
• Collaborate with cross-functional teams. Work across departments to implement product features and improvements.
• Develop a deep understanding of Anterior C&B workflows to identify opportunities for improvement.
• Work with the ML/AI and robotics team to accelerate the product development lifecycle.
• Define, track, and report on key metrics that measure performance and user satisfaction.