Dandy

Graphics Designer

• Serve as the art director and visual authority for Dandy’s graphic design team – setting and holding the visual standard across all channels and touchpoints.
• Lead, manage, and develop a team of designers, elevating craft, conceptual thinking, and execution across the team.
• Establish and evolve scalable design systems, campaign frameworks, and governance processes that ensure consistency and efficiency across global markets.
• Oversee creative execution across all marketing channels and high impact initiatives to ensure best-in-class output.
• Own design team resourcing and capacity planning, balancing internal workloads while strategically leveraging agencies, freelancers, and contractors as needed.
• Partner cross-functionally across GTM teams to translate business objectives into high-impact creative.
• Lead structured design reviews and provide clear, actionable feedback that strengthens both the work and the team.
• Stay at the forefront of emerging design tools and technologies — including AI-powered creative workflows — identifying opportunities to improve speed, quality, scalability, and innovation across the team.
• Drive continuous elevation of Dandy’s visual identity through innovation, trend awareness, and a deep commitment to design excellence.

Senior Manager, Visual Design

Customer Support

• Deliver localized, high-impact onboarding (virtual and in-practice) that builds clinician confidence with scanning and digital workflows.
• Observe workflows and provide real-time coaching to reinforce best practices and elevate scan quality.
• Drive early digital utilization by removing clinical and workflow blockers and helping practices establish strong habits.
• Localize global training content to align with regional workflows, terminology, and regulatory norms.
• Build trust with clinicians and practice teams, helping them translate training into consistent, successful digital cases.
• Serve as the senior clinical escalation point for complex cases, providing clear guidance via chat, phone, video, and email.
• Troubleshoot clinical, scanning, and technical issues end-to-end, offering solutions that improve both quality and confidence.
• Assess scan and case quality against global standards and offer targeted coaching to drive continuous improvement.
• Act as the liaison between clinicians and the lab, translating clinical preferences into actionable direction for accurate case outcomes.
• Surface market-specific clinical insights to product, lab, and CX teams to support workflow localization and continuous improvement.
• Manage scheduling, confirmations, and travel logistics independently—especially in markets without local admin support.
• Act as a local SME for CX and training, supporting new hires and contributing to updates for SOPs and knowledge resources.
• Partner with cross-functional teams on projects that improve clinical processes, case quality, and customer experience.

Customer Experience, Dental Lab Technician – Fixed

• Deliver localized, high-impact onboarding (virtual and in-practice) that builds clinician confidence with scanning and digital workflows.
• Observe workflows and provide real-time coaching to reinforce best practices and elevate scan quality.
• Drive early digital utilization by removing clinical and workflow blockers and helping practices establish strong habits.
• Localize global training content to align with regional workflows, terminology, and regulatory norms.
• Build trust with clinicians and practice teams, helping them translate training into consistent, successful digital cases.
• Serve as the senior clinical escalation point for complex cases, providing clear guidance via chat, phone, video, and email.
• Troubleshoot clinical, scanning, and technical issues end-to-end, offering solutions that improve both quality and confidence.
• Assess scan and case quality against global standards and offer targeted coaching to drive continuous improvement.
• Act as the liaison between clinicians and the lab, translating clinical preferences into actionable direction for accurate case outcomes.
• Surface market-specific clinical insights to product, lab, and CX teams to support workflow localization and continuous improvement.
• Manage scheduling, confirmations, and travel logistics independently—especially in markets without local admin support.
• Act as a local SME for CX and training, supporting new hires and contributing to updates for SOPs and knowledge resources.
• Partner with cross-functional teams on projects that improve clinical processes, case quality, and customer experience.
• Maintain strong knowledge of local clinical standards, terminology, and regulatory requirements.

Dental Lab Technician, Removables

Product Designer

• Lead and Grow a High-Performing Design Team
• Manage and support a team of product designers across Clinical Experience and Growth. Provide coaching, feedback, and career development to help designers expand their impact and ownership. Foster a culture of curiosity, autonomy, and thoughtful problem-solving.
• Shape Product Direction with Cross-Functional Partners
• Partner closely with Product Management, Engineering, Clinical experts, and Go-To-Market teams to shape the roadmap and product direction for these areas. Help translate complex clinical workflows and business goals into clear, user-centered product strategies.
• Ensure High-Quality Design Across Complex Systems
• Ensure your team delivers thoughtful, high-quality design work across complex workflows that span patient care, lab collaboration, and practice growth. Provide design guidance and feedback at key moments to help teams move quickly while maintaining a high bar for usability and clarity.
• Advocate for Doctors and Their Workflows
• Champion the perspective of dental practices in product decisions. Ensure that the tools we build reduce friction for doctors, support confident patient conversations, and help practices operate more effectively.
• Connect Strategy to Execution
• Help your team move from early exploration and vision to concrete product outcomes. Guide designers in framing problems, forming hypotheses, and delivering iterative improvements that move key business and user metrics forward.
• Build Strong Cross-Team Alignment
• Clinical workflows and growth experiences often span multiple parts of the platform. You’ll work across teams to ensure design decisions are consistent, scalable, and aligned with the broader product system.
• Contribute to the Design Organization
• As a design manager, you’ll also help shape the broader design organization—participating in hiring, refining design processes, and contributing to how design operates and grows at Dandy.

Senior Manager, Product Design – Clinical Experience and Growth

Full-stack Engineer

• Define the Strategy: Lead the development of toolpath algorithms that serve as the core engine for Dandy’s next-generation dental lab automation.
• Multi-Modal Manufacturing: Build workflows for hybrid production—eg, 3D printing and injection molding, or 3D printing parts and then polishing or milling them back with high precision.
• Robotic Control: Develop novel robotic control mechanisms (6DoF) to automate high-dexterity tasks like polishing and finishing metal and acrylic partials.
• Bridging Software & Hardware: Research and implement toolpath simulation and collision avoidance algorithms to ensure "right-first-time" manufacturing.
• Cross-Functional Leadership: Partner across engineering and operations to transition theoretical robotics into production-ready deployments.
• Problem Solving: Solve the critical, high-impact manufacturing problems that are currently the bottleneck for global scaling.

Senior Software Engineer II, Toolpath Algorithms

Recruitment

• Be a strategic partner to Dandy’s leadership team
• Manage full-cycle recruiting process
• Lead talent management strategy across post-sales and marketing organizations
• Develop creative recruiting strategies and proactively build a robust pipeline of diverse A+ talent
• Build and provide weekly data-driven insights to business leaders
• Manage and drive projects contributing to the design, implementation, and improvement of recruiting tools and processes

Senior Recruiter, Commercial Launch

Operations

• Own Training Readiness
• Build and operationalize the readiness model that determines when an account is truly prepared for training
• Ensure customers complete key onboarding milestones before training occurs (equipment, scheduling, workflow, expectations, etc.)
• Create visibility into readiness gaps and drive resolution before they impact go-live
• Partner cross-functionally to eliminate delays between onboarding stages
• Drive Capacity & Throughput
• Forecast training demand and align capacity to support activation goals
• Manage scheduling systems to ensure the right training happens at the right time
• Ability to translate data into operational decisions (staffing, scheduling, sequencing, readiness timing)
• Lead the Coordinator Function
• Manage and develop a team of Leads and Training Coordinators
• Define clear ownership of readiness, scheduling, and workflows
• Establish performance metrics tied to outcomes (not just logistics)
• Build coaching systems to improve decision-making and prioritization
• Build Systems & Playbooks
• Create scalable processes that connect onboarding → readiness → training → activation
• Standardize workflows to reduce variability in customer experience

Training Operations Manager

Infrastructure Engineer

• Set the vision and technical direction for Dandy’s Data Infrastructure team, collaborating with stakeholders.
• Own Dandy’s data pipelines and warehouse, ingesting data from hundreds of sources.
• Develop and maintain infrastructure, systems, and tooling to support Dandy’s data engineering in a secure, well-tested, and performant way.
• Improve developer experience and productivity across our range of software repositories.
• Collaborate with stakeholders within the tech org to influence overall objectives and long-term goals.
• Advocate for improvements to product quality, security, and performance.
• Design improvements to infrastructure quality, security, and performance.
• Craft code that meets our internal standards for style, maintainability, and best practices.
• Foster a culture of proactive collaboration and systems resiliency and performance.
• Recognize impediments to our efficiency as a team ("technical debt"), propose and implement solutions.

Senior Data Infrastructure Engineer – Tech Lead

• Own TC operations end-to-end: daily routing, pod structure, productivity tracking, quality standards, and capacity planning
• Build the operational infrastructure — routing logic, productivity tracking, reporting, and capacity planning — that allows the TC team to scale efficiently
• Identify bottlenecks across our core operational workflows and design scalable solutions, partnering with Product and Engineering to automate and streamline where possible
• Build the performance management system for our treatment coordinators — define what a great day looks like, establish clear metrics, and create the accountability infrastructure to enforce them
• Build scalable SOPs and playbooks that codify institutional knowledge and allow the operation to grow without relying on any single person
• Partner with Recruiting and Enablement to build a TC hiring and ramp playbook that improves quality, reduces turnover, and scales hiring velocity

Strategy & Operations Manager

• Own the end-to-end onboarding funnel, from sales handoff to confirmed practice activation and healthy ramp
• Define the key milestones, metrics, and success criteria for every stage of early practice lifecycle — and build the reporting infrastructure to track them
• Hire, onboard, and develop a high-performing team of Trainers, ensuring they are efficient, effective, and operating against clear performance standards
• Build scalable SOPs, playbooks, and training systems that codify institutional knowledge and eliminate reliance on any single person
• Identify and remove bottlenecks in the onboarding funnel, continuously compressing time-to-value for new practices
• Partner cross-functionally with Sales, Customer Success, and Operations to ensure seamless handoffs and a unified early customer experience
• Manage onboarding capacity and scheduling across a growing portfolio of practices, building systems that scale without linear headcount growth
• Engage directly with practices during early lifecycle to understand pain points and develop creative ways to drive adoption and delight

• Build the end-to-end customer success playbook: define touchpoints, intervention triggers, health scoring, and the full lifecycle journey for a ramped practice
• Own churn — understand its root causes, build the early warning systems to predict it, and develop the motion to prevent it
• Establish clear metrics for customer health and build the reporting infrastructure to track and act on them in real time
• Hire and onboard a high-performing team to deliver a best in-class experience to our dental practice clients across the nation with 24/7 support
• Partner with Onboarding to ensure a clean handoff from early lifecycle into ongoing success, with no gaps in customer experience
• Work closely with Product and Operations to surface customer feedback and advocate for changes that directly impact retention and satisfaction
• Build scalable, repeatable processes that allow the CS team to support a growing book of business without sacrificing quality
• Engage directly with at-risk or high-value practices to drive outcomes, serving as a hands-on escalation point when needed

Customer Experience Manager

Procurement

• Manage the day-to-day procurement relationship with manufacturers and distributors
• Developing and implementing purchasing strategies of materials
• Hold all assigned vendors accountable to expected turnaround times and proactively update orders in associated softwares

Procurement Analyst

• Design end-to-end experiences for core Chairside and Product Line workflows, including scanning and ordering.
• Take ownership of scoped problem areas or features, executing designs from early exploration through final UI and handoff.
• Ensure designs are clear, usable, and feasible within real technical and operational constraints.
• Create thoughtful interaction flows, wireframes, and high-fidelity designs that balance speed, quality, and user needs.
• Apply design system components consistently, while knowing when a problem requires something new.
• Sweat the details that matter for usability, accuracy, and confidence, especially in workflow-heavy, error-prone moments.
• Work day-to-day with Product and Engineering to clarify requirements, explore tradeoffs, and iterate toward strong solutions.
• Participate in critiques and design reviews with Senior and Staff Designers, incorporating feedback and raising the quality bar.
• Communicate design decisions clearly, grounding them in user needs and product goals.
• Participate in user research, usability testing, and customer interviews to inform design decisions.
• Use feedback, customer support insights, and basic product metrics to iterate on shipped work.
• Show curiosity about how your designs perform in the real world, and adjust accordingly.
• Gradually take on more ownership over problem framing and solution direction with support from senior design partners.
• Build confidence navigating ambiguity and contributing earlier in the product lifecycle.
• Learn when to push, when to align, and when to ask for help.

Senior Product Designer – Chairside, Product Lines

• Collaborate with Machine Learning Engineers to build the ML training pipelines that process massive 3D datasets, orchestrate model training, and enable continuous model improvements.
• Streamline the ML lifecycle, from data labeling and experimentation to deployment, by optimizing internal ML components and reducing technical debt.
• Develop and maintain cloud-native systems and tooling (GCP/Kubernetes) that support Dandy’s 3D dental products in a secure, well-tested, and high-performing manner.
• Write clean, maintainable code and tests that set the standard for our internal best practices.
• Partner with stakeholders across the Engineering organization to influence long-term architectural goals and maintain a high-quality bar.

Senior Software Engineer – ML Platform

• Design on-brand visual assets across multiple channels including paid media, web, lifecycle, organic social, sales, events, and direct mail.
• Translate brand guidelines and creative direction into scalable, production-ready design systems and assets
• Partner closely with Brand, Growth, Product Marketing, and Sales to deliver design solutions that meet business goals
• Execute quickly and iteratively, balancing speed with a high bar for craft and consistency
• Contribute to the evolution of Dandy’s visual language by identifying opportunities to refine, simplify, and strengthen the brand
• Collaborate and provide design feedback with both internal and external creative partners helping elevate team output.
• Most importantly, you will act as a steward of Dandy’s brand and a trusted partner, ensuring its visual identity is customer-centric and best-in-class.

Senior Manager, Visual Design

Customer Experience, Dental Lab Technician – Fixed

Dental Lab Technician, Removables

Senior Manager, Product Design – Clinical Experience and Growth

Senior Software Engineer II, Toolpath Algorithms

Senior Recruiter, Commercial Launch

Training Operations Manager

Senior Data Infrastructure Engineer – Tech Lead

Strategy & Operations Manager

Training Operations Manager

Customer Experience Manager

Procurement Analyst

Senior Product Designer – Chairside, Product Lines

Senior Software Engineer – ML Platform

Visual Design Lead