DailyPay

Director

• Lead federal and military program management from pre-sales through implementation and long-term support
• Serve as a trusted advisor to federal partners (DoD, VA, Navy, Army, etc.), managing complex stakeholder relationships across program offices, IT, HR/payroll, and procurement
• Partner with VP of Public Sector to shape and execute DailyPay’s go-to-market strategy across defense and federal verticals
• Translate agency needs into clear product requirements and success metrics, working with internal cross-functional teams (product, engineering, legal, compliance)
• Support the development of strategic pilots, SBIR/STTR opportunities, IL4/FedRAMP compliance, and procurement pathways
• Manage program reporting, governance, and performance for executive sponsors
• Mentor internal teams on the nuances of federal delivery, contracting, and stakeholder management

Director, Federal Government Programs

Customer Success Manager

• DailyPay transforms how people get paid by providing on-demand pay solutions to employers and employees
• Develop strong relationships with clients, connect with key business executives, and drive adoption of DailyPay's product
• Serve as lead point of contact for client account management and advocate for client growth and retention
• Identify new business opportunities within existing accounts and suggest solutions to meet client needs
• Lead customer escalation situations, build post-launch business strategy, and collaborate with internal teams to drive adoption

Senior Client Success Manager

Data Scientist

• DailyPay is transforming the way people get paid as the industry’s leading on demand pay solution.
• Utilize various types of data to draw insights and build strategic recommendations to drive business value.
• Collaborate with Sales, Marketing, Product, and Customer Success; support development of customer-facing data products and analytics.
• Lead advanced analytics initiatives and take ownership of complex analytics projects.
• Partner with stakeholders to understand critical business challenges and identify data-driven solutions.
• Present data-driven recommendations and strategic insights to influence decision-making.
• Mentor and guide junior analysts on the team.

Program Manager

• DailyPay transforming the way people get paid; award-winning on-demand pay technology platform headquartered in New York City with operations in the United States and Belfast
• Seeking a Director of Program Management to lead the PMO and deliver the company’s most important, complex enterprise-level initiatives
• Define, implement, and drive a new product roadmap planning process that ensures accountability and tracks changes across business units
• Manage, mentor, and develop a team of seven program managers; establish best practices, technical repositories, and effective mechanics for the Program Management team
• Recruit, onboard, and retain top talent and build a high-performing technical program management team
• Oversee end-to-end development of product roadmap and go-to-market programs, ensuring on-time, on-budget, and high-quality delivery
• Develop and implement mechanisms for tracking roadmap changes and ensuring alignment with strategic objectives
• Serve as primary point of contact for executive stakeholders, providing regular updates on program status, risks, and strategic implications
• Develop and deliver clear presentations to executive leadership, technical teams, and external partners; champion cross-functional collaboration
• Lead company-wide adoption of program management processes and methodologies; ensure clarity and accountability across product lifecycle
• Proactively identify and mitigate technical and operational risks and develop contingency plans
• Facilitate effective communication between technical and non-technical stakeholders

Director, Program Management

Manager

• Design, develop, maintain and update training content to reflect changes in products, services, policies, and procedures to prepare our global agent base
• Own delivery and success of training programs in a variety of formats, including in-person classroom sessions, and online learning modules internally and with our BPO partners
• Develop and monitor assessment tools to evaluate the effectiveness of training programs and identify areas for improvement internally and with our BPO partners
• Analyze call center metrics (e.g., call handle time, customer satisfaction scores) to identify training needs and opportunities for performance enhancement
• Maintain Customer Operations Knowledge Base and support the use of these materials by agents and automated systems that handle end user and client inquiries
• Proactively identify opportunities to improve training programs and processes
• Collaborate with call center leadership and international stakeholders to ensure training aligns with business objectives and customer needs

Learning and Development Manager

Data Analyst

• DailyPay is looking for a Senior Data Analyst to join our growing Data Team! The Senior Data Analyst will utilize various types of data to draw insights and build strategic recommendations to drive business value for the company, while working collaboratively to empower internal teams including Sales, Marketing, Product and Customer Success. This position will also enable client success through supporting the development of customer-facing data products and analytics.
• The mission of the Data Team is critical for continuous development and success of our product, understanding the needs of our customers and partners, and maintaining DailyPay’s leading role in the early wage access industry -- and the Senior Data Analyst will be instrumental in helping to realize this vision for DailyPay.
• Lead advanced analytics initiatives and take ownership of complex analytics projects, proactively identifying opportunities to deliver actionable insights that drive strategic business outcomes.
• Partner strategically with key stakeholders to understand their critical business challenges and identify opportunities for data-driven solutions.
• Present data-driven recommendations and strategic insights to stakeholders, influencing decision-making at different levels of the organization.
• Mentor and guide junior analysts on the team, fostering their technical and analytical development

Senior Data Analyst

Technical Program Manager

• Drive the development and implementation of programs, products, and services within the R&D department.\n• The ideal candidate will have a background in managing strategic initiatives with complex dependencies, risk management, stakeholder management, and building technical roadmaps.\n• You will drive the team toward our mission of building durable and reliable data informed processes within DailyPay.\n• Organising and managing continuous improvement and automation initiatives and play a significant role in developing, driving and managing scalable, data-driven processes.\n• If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications.\n• Lead architecture, design, implementation and deployment of large-scale critical and complex financial applications, owning all aspects of solutions end-to-end, through full stack software development.\n• Partner closely with engineering leads, product managers, designers, and other teams to define program scope, requirements, and deliverables.\n• Establish clear and consistent communication channels. Provide regular updates on program status, progress, and blockers to all stakeholders, including senior leadership.\n• Proactively identify and manage cross-team dependencies, ensuring seamless integration and coordination.\n• Identify, assess, and mitigate risks throughout the program lifecycle. Develop contingency plans and escalate issues as appropriate.\n• Continuously evaluate and improve program & portfolio management processes, tools, and methodologies to enhance efficiency and effectiveness.\n• Mentor junior program managers or contribute to the development of best practices within the program management function.