Scaled Customer Success Manager
Dropbox DocSend
Senior Client Success Manager
DailyPay
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $83,000 - $125,000 per year
Job Level
Senior
About the role
- DailyPay transforms how people get paid by providing on-demand pay solutions to employers and employees
- Develop strong relationships with clients, connect with key business executives, and drive adoption of DailyPay's product
- Serve as lead point of contact for client account management and advocate for client growth and retention
- Identify new business opportunities within existing accounts and suggest solutions to meet client needs
- Lead customer escalation situations, build post-launch business strategy, and collaborate with internal teams to drive adoption
Requirements
- Proven work experience of 5+ years as a CSM or Sales
- Demonstrable ability to communicate, present and influence client C-Level stakeholders
- Solid experience with Account Management reporting systems, CRM software (e.g. Salesforce or Gainsight), Google Suite, and MS Office (particularly MS Excel)
- Understanding of sales performance metrics or KPIs
- Experience delivering client-focused solutions to client needs
- Availability to travel as needed
- Occasional need to work outside of normal business hours as required to support customers
- Nice to Haves: HR/Payroll experience
