CYBOT

Supply Chain

• Lead and develop an operations team (2–15 associates) — including hiring, coaching, and performance management.
• Oversee daily workflow, staffing, and productivity to meet service levels and Viking Electric standards.
• Maintain a safe work environment through consistent training, compliance, and policy reinforcement.
• Drive continuous improvement in inventory control, service delivery, and business processes through analytics and workforce management.
• Manage facility assets, building maintenance, and operational services in collaboration with corporate partners.
• Monitor and manage departmental operating budgets and KPIs.
• Support overall location operations through professionalism, policy adherence, and teamwork.

Warehouse Inventory Control Manager

Account Executive

• Responsible for ensuring customer satisfaction through processing orders and coordinating customer service needs with other functions within the branch.
• This role serves as customer contact regarding such matters as pricing, scheduling, and shipping.
• Responsible for performance in the areas of sales, gross margin, gross margin percentage, market share growth, and profitability of all product lines.
• Receive and handle calls from existing and new customers to explain the type of services or products we can offer.
• Quote prices and use sales skills to complete the purchase.
• Outbound calls to follow up on previous quotes and place orders with others for filling and arrange delivery date.
• Record names, addresses, purchases, and reactions of prospects solicited.
• Work with the outside sales and manager to secure customer satisfaction on all accounts.
• Work with shipping dept to arrange special delivery circumstances.
• Prepare and work on reports on sales activities and expediting.
• Source product for “special” and “direct” non-stock customer orders.
• Prepare customer quotations and analyze quotation results.
• Provide appropriate report information to sales management and outside sales.
• Follow up after sending quotes.
• Adjust complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
• Ensure customer returns are handled in accordance with company policy.
• Provide support at the counter during peak customer times as needed.

Inside Sales Representative II

Sales

• Assist with the registration and updating of customers, products, suppliers and carriers in the system
• Support the preparation of commercial spreadsheets and reports, and perform follow-ups with suppliers
• Assist in preparing quotes and entering data into systems and platforms
• Provide support to the sales team, ensuring organization and efficiency in administrative processes

Sales Assistant

IT Support

• Pierwsza linia wsparcia technicznego - telefoniczne przyjmowanie oraz rejestrowanie zgłoszeń od pracowników firmy;
• Diagnozowanie i rozwiązywanie zgłoszonych problemów w zakresie sprzętu i oprogramowania;
• Rozwiązywanie problemów związanych z obsługą infrastruktury i systemów IT;
• Instalacja oprogramowania biznesowego (zgodnie z procedurami i przyjętymi standardami);
• Współpraca z pracownikami realizującymi zadania w obszarze infrastruktury i systemów IT.

Informatyk/Informatyczka, Help Desk

Bookkeeper

• Eigenständige Bearbeitung der Kreditorenbuchhaltung
• Prüfung, Kontierung und Verbuchung von Eingangsrechnungen
• Kommunikation mit Lieferanten sowie Abstimmung mit internen Abteilungen
• Überwachung von Zahlungszielen und Vorbereitung des wöchentlichen Zahllaufs
• Mitwirkung in der Haupt- und Anlagenbuchhaltung
• Durchführung von Kontenabstimmungen und laufende Saldenklärung
• Unterstützung bei Monats- und Jahresabschlüssen bis zur Rohbilanz
• Mitarbeit an der Optimierung und Digitalisierung von Buchhaltungsprozessen
• Allgemeine Aufgaben innerhalb der Finanzabteilung

Mitarbeiter:in Buchhaltung

• Provide telephone and in-person consultation to our customers in retail and the skilled trades
• Handle customer inquiries with technical expertise, develop solution proposals and prepare quotations
• Proactively sell and process customer orders
• Follow up on quotations and project statuses
• Collaborate with our experienced and successful sales team
• Long-term perspective with exciting development opportunities

Inside Sales Representative

Manager

• Oversee routine preventive maintenance operations
• Perform all necessary tasks related to machinery
• Carry out technical repair interventions
• Verify the compliance and quality of interventions
• Perform troubleshooting diagnostics and follow-ups

Maintenance and Safety Manager

Ecommerce

• Interested but have no experience in digital marketing? Don’t worry — we’ll train you to become an expert!
• With us, you’ll develop into a knowledgeable contact person for online retail and digital business models
• Your focus will be on operating and further developing online sales systems and digital services based on customer behavior

Apprenticeship E‑Commerce Specialist

Vice President

• Develop and execute a comprehensive vendor relations strategy aligned with corporate goals.
• Provide leadership and mentorship to the Vendor Relations team, including Financial Analyst and Financial Rebate Analyst.
• Establish KPIs and performance metrics for vendor programs and financial analysis.
• Negotiate high-value vendor agreements, including year-end rebates, pricing structures, and terms.
• Evaluate new vendor opportunities, investment levels, and potential conflicts to ensure strategic alignment.
• Build and maintain executive-level relationships with key vendors.
• Oversee financial modeling and profitability analysis of vendor programs.
• Ensure accurate forecasting and reporting of rebate income and vendor-related financial performance.
• Collaborate with Finance and Operations to align vendor strategies with budgetary objectives.
• Implement controls to minimize financial and operational risks associated with vendor agreements.
• Monitor compliance with contractual obligations and corporate policies.
• Partner with Purchasing, Operations, and Branch leadership to ensure vendor strategies support business needs.
• Represent the organization in high-level negotiations and industry forums.
• Drive process improvements in vendor management and rebate tracking systems.
• Leverage analytics to identify trends and opportunities for cost optimization.

Vice President – Vendor Relations

Account Manager

• Account managers are responsible for being a business manager and leader for the assigned account package in the Twin Cities market.
• Account managers provide value to our customers with the services and solutions available through Viking Electric.
• The goal of the account manager is to grow the volume and profitability of the account base and promoting all of Viking's products and services in a professional and ethical manner.
• Negotiating with customers and vendors to obtain orders, meet schedules, enhance profitability, and to ensure that each customer uses Viking as their primary source of material.
• Promoting and selling the people, products and services and solutions of Viking Electric.
• Working with Account Representatives, Project Team associates and all other specialists to make sure the customer is receiving quality service, resolving customer disputes, coordinating efforts with the credit department by obtaining the accounts receivable goals, and prospecting for new accounts as applicable.

Account Manager – Electrical Parts Wholesale

• Handle incoming customer phone calls
• Greet walk-in customers
• Assist customer with order and provide appropriate product selection
• Pick customer order from warehouse and bring to counter
• Prepare customer sales ticket and charge accordingly
• Promote and sell company’s product promotions
• Provide assistance to certain warehouse functions
• Reach monthly goals in sales and gross margin
• Courtesy and politeness toward customers
• Multi-task and continually prioritize tasks to be completed throughout the day
• Other duties as required

Counter Sales Representative

• Manage a portfolio of complex accounts and drive sales growth through proactive engagement
• Upsell and cross-sell electrical products and value-added services
• Develop strategic sales plans to meet or exceed company targets
• Collaborate with outside sales and marketing teams to align goals and strategies
• Build and maintain strong, long-lasting customer relationships
• Conduct needs assessments and present tailored solutions
• Handle customer inquiries, process orders, and ensure timely delivery
• Stay informed on industry trends, competitive pricing, and product innovations
• Report on customer feedback and market insights to management
• Mentor junior sales staff and support team development
• Lead initiatives to improve sales processes and customer satisfaction

Lead Inside Sales Representative

Pricing Analyst

• Proactively analyze and implement pricing strategies
• Contribute to the design and rollout of new pricing initiatives
• Educate salespeople on optimal pricing strategies
• Investigate and resolve pricing issues

Pricing Specialist

• Take orders in person, over the phone, and through email
• Greet and assist customers as they enter the branch
• Collaborate with customers to fulfill order requests
• Load orders into customers’ vehicles or delivery trucks
• Provide product information to customers (training will be provided)
• Assist colleagues in the back-of-store warehouse as needed

Counter Sales, Electrical Parts

Operations

• Provide operational excellence in the branch customer service and safety by coordinating operations functions.
• Supporting and mentoring associates to provide superior customer service to high safety standards.
• Ensuring that all business processes, work instruction and OH&S procedures are investigated and developed.
• Identify solutions to issues that may affect the service, efficiency, and productivity of the branch.
• Ensure branch continuous improvement in administrative tasks performance.
• Manage Branch Occupational Health and Safety Program ensuring implementation and compliance by staff and customers.
• Responsible for training associates on all system and branch operation tasks.