CYBOT

Director

• Analyze productivity metrics and partner with regional operations teams to drive customer service improvement.
• Identify and implement best practices and new technologies to enhance productivity and operational efficiency.
• Lead and manage various projects focused on researching and analyzing service-level metrics to uncover trends, address common issues, and recommend corrective actions.
• Prepare financial models for senior management, providing reporting capability down to the customer level.
• Create and deliver cost analysis and supporting documentation for customer presentations (Cost Savings Presentation).
• Develop key performance indicators (KPIs) to measure success and identify opportunities for improvement.
• Evaluate and recommend upgrades to current inventory based upon data results.
• Coordinate and facilitate training.
• Participate in joint customer meetings and calls to strengthen relationships and align on objectives.
• Provide pricing support and conduct detailed pricing analysis.
• Create value add opportunity actions.
• Collaborate with various large Alliance customers in which the above benchmarks and reporting capabilities are required.

Director of Alliance Management

Sales

• Take orders in person, over the phone, and through email
• Greet and assist customers as they enter the branch
• Collaborate with customers to fulfill order requests
• Load orders into customers’ vehicles or delivery trucks
• Provide product information to customers (training will be provided)
• Assist colleagues in the back-of-store warehouse as needed

Counter Sales – Electrical Parts

Project Manager

• Utilization of internal programs such as Eclipse & Job Management
• Maintain strong communication between the customer, vendors, account manager, and project team members
• Obtain support from Account Manager or team leader when necessary
• Create and execute project work plans and revise as appropriate
• Manage day‐to‐day operational aspects of a project and scope
• Review deliverables prepared by team before passing to client
• Understand pricing strategy and billing procedures
• Proactively identify issues, work with team members to resolve issues in a timely fashion and escalate when appropriate
• Maintain up to date financial records for all active projects
• Monitor and facilitate all Pro Logistics Services activities related to projects under management
• Perform any other duties assigned that contribute to customer service, OPCO profitability and company success

Senior Sales Project Manager

Security Engineer

• Architect, deploy, and manage enterprise security solutions that align with organizational goals and compliance requirements across network, endpoint, and cloud environments.
• Design and implement cloud security architecture and controls, supporting secure migration and hybrid infrastructure.
• Provide expert-level technical consulting for internal projects, ensuring alignment with security best practices and compliance requirements.
• Collaborate with cross-functional teams to integrate security into project planning, architecture reviews, and operational workflows.
• Represent the security engineering function in cross-departmental initiatives and technical discussions.
• Contribute to strategic planning and roadmap development for security engineering initiatives.

Cyber Security Engineer

Account Executive

• Supports Outside Sales with customer orders
• Determines type of merchandise desired by becoming familiar with products sold and utilizing vendor catalogs and other reference materials
• Utilizes Eclipse program for pricing structure and order entry
• Estimates date of delivery based on knowledge of company delivery schedule
• Resolves customer order problems and complaints promptly
• Describes/demonstrates products using samples or catalogs showing features and benefits
• Sells and promotes branch and company-wide special promotions as directed

Inside Sales Representative

• The Director – Distribution Center Warehousing has accountability for driving all distribution center and warehouse operational staff planning, performance, continuous improvement, safety, and training/development
• This role has responsibility for strategy and execution in areas of performance, inventory control, cost management, talent development and customer service standards
• Participate in and support recruiting, hiring, performance management and associate evaluations
• Support direct-report managers in effective staffing of associates to align with facility peak times/seasons
• Develop/support the scaling of operational processes to align with Company and facility growth
• Establish performance goals and support facility leadership in developing and carrying out plans to achieve mutually agreed upon goals
• Effective P&L management and understanding
• Understand and effectively manage automation systems and approaches to optimize facility performance
• Act as forward-facing representative of the operation with company peers, leadership, branch managers, sales associates and our customer and vendor partners
• Foster healthy working relationship with Sales Leaders to develop short and long-term strategies that support growth and customer satisfaction
• Work with Transportation Team to create/promote best-in-class logistics platform
• Work with other Operations teams within Crawford and SUSA to share best-practice and process improvement
• Project manage facility-related construction projects, expansions, reconfigurations, process implementations, etc
• Use multiple software systems to manage transactional accounting, reporting, data analysis and other management functions
• Enforce all Sonepar business and operational policies, ensure that controls are in place and operating as planned

Director, Distribution Center – Warehousing

Procurement

• Support inventory control and manage stockouts at the branch
• Assist with supplier and product onboarding and communications
• Support commercial operations, including scheduling and events with suppliers
• Conduct price research and perform emergency purchases from competitors
• Verify invoices and resolve discrepancies in purchase orders

Junior Purchasing Analyst

Support Engineer

• atender chamadas de suporte técnico
• solucionar problemas de clientes
• colaborar com equipes internas para melhorar a experiência do cliente

Analista Suporte Técnico – Júnior

Financial Planning and Analysis

• Assist in preparing financial reports.
• Monitor and control expenses and revenues.
• Collaborate with the team on financial projects.
• Analyze data to support decision-making.

Financial Assistant

• Follow branch and company procedures to maintain minimum inventory levels while avoiding branch shortages of necessary materials to service our customers.
• Review inventory levels through system and create vendor purchase orders to fulfill branch inventory needs on stock items as well as purchase non-stock items when needed for sales force.
• Review and maintain purchasing parameters on items within system to provide proper service levels to our customers.
• Work with product team to ensure the product data base has accurate pricing, costing, product descriptions, and vendor information.
• Expedite and track all outstanding orders.
• Make recommendations for major purchases of materials based on anticipated changes in pricing or unusual availability situations.
• Establish professional vendor and branch relationships to develop trust and a solid working relationship to accomplish common goals.
• Work with sales force to help resolve vendor procurement issues.
• Maintain confidentiality of proprietary and sensitive business information.
• Other responsibilities as deemed necessary.

Senior Purchasing Agent

• Counter Sales for Contractor, Industrial & OEM Market
• Quotations, order entry, tracking and proactive Customer Service
• Establish and maintain strong working relationships with key vendors
• Commit to proactive and team approach to sales
• Identify and pursue gross margin and market share growth opportunities
• Promote heavily the DOTP (Deliver on the Promise) CSG’s (Customer Service Guarantees) for increased share
• Relationship building with Will Call customers
• Daily merchandising display maintenance
• Helping warehouse as needed (wire cuts, filling orders, loading delivery truck)
• Other duties as assigned

Counter Sales Representative

• Responsible for developing and maintaining positive customer relationships.
• Ensuring that customers are satisfied with regard to order taking, product, pricing, deliveries and overall service.
• Contacting current customers and identifying new products and potential up-selling.
• Responding to and processing incoming calls and orders.
• Opening new accounts.
• Developing customer base and sales leads by making cold and warm calls.
• Entering orders into system.
• Maintaining knowledge base on current products and learning about new products.
• Identifying products that the customer requires that may not be stocked by the Company and sourcing these products.
• Providing pricing quotations, follow-up on quotes and Technical support on products.
• Purchasing for direct orders and doing counter Sales.
• Shipping & Receiving - daily verify orders and fill-in if the shipper/receiver is absent.

• Responsible for providing excellent service to customers who visit the branch to either place orders, and/or pickup their product requirements.
• Filling orders and ensure they are completed in a timely manner.
• Informing customer and/or the Sales Department of any issues that might occur with filling product requested.
• Continuously updating Branch Manager of customer interests and issues.
• Entering sales order for product(s) selected by the customer and ensuring all materials have been entered accordingly and documentation is complete within the close of sale.
• Assisting customers with identifying the specific product they are looking for based on their requirements and suggesting alternatives if required and/or up-selling of related product(s).
• Physically locating/picking order once product order has been finalized.
• Maintaining a safe and clean working environment.
• Assisting with the overflow of sales calls.
• Shipping/Receiving and storing product/inventory.
• Completing wire cuts for orders.
• Other duties as required.

Counter Sales Associate

Outside Sales

• Prospecting new business and seek out innovative solutions for key industry segments
• Creating and executing a territory sales plan that meets or exceeds set sales goals.
• Optimizing call routes to maximize time in the field and overall efficiency.
• Meeting regularly with customers in sales territory to understand their needs.
• Educating customers on Crawford’s value-add offerings.
• Identifying and pursuing new customer acquisition opportunities in assigned territory.
• Conducting cold calls to acquire new customers in assigned sales territory.
• Building long-term, productive, and mutually beneficial relationships with new customers
• Championing Crawford's brand in the local community and assigned area.
• Being regularly available and responsive to customers' real-time needs.
• Identifying and executing local marketing activities to enhance presence and grow sales.

Industrial Outside Sales

Operations

• Oversee Service Center operations to include all Sales, Warehouse, and Delivery activities ensuring Standardized Operating Procedures are closely followed
• Act as liaison between the Service Centers and the Regional Distribution Center to improve the internal and external customer experience
• Promote a strong safety culture across all territory branches and ensure all safety requirements are met.
• Oversee logistics operations across the territory and collaborate closely with the Corporate Transportation Manager to ensure efficiency and cost-effectiveness.
• Monitor KPIs and implement strategies to improve Branch/Territory performance.
• Review monthly with associates and service center managers to determine improvement opportunities and rectify non-compliance.
• Ensure compliance with safety, regulatory, and company policies.
• Collaborate with Sales Managers, Regional Managers, and other cross-functional teams to support sales and customer satisfaction goals.
• Lead Operations associates to provide support and coverage throughout all Oregon Territory Branches
• Regular cadence of branch visits and audits
• Active member in the Operations Excellence Team (OET) focusing on error elimination and process improvement
• Identify needs and facilitate training opportunities for the Service Center associates – Eclipse ERP, O365, SSM, and Power BI.
• Become an expert for new initiatives, processes, and procedures as they are introduced.

Director of Alliance Management

Counter Sales – Electrical Parts

Senior Sales Project Manager

Cyber Security Engineer

Inside Sales Representative

Director, Distribution Center – Warehousing

Junior Purchasing Analyst

Analista Suporte Técnico – Júnior

Financial Assistant

Senior Purchasing Agent

Counter Sales Representative

Inside Sales Representative

Counter Sales Associate

Industrial Outside Sales

Oregon Territory Operations Manager