CYBOT

Director of Alliance Management

CYBOT

full-time

Posted on:

Location Type: Office

Location: West Valley City • Utah • United States

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Job Level

Lead

About the role

  • Analyze productivity metrics and partner with regional operations teams to drive customer service improvement.
  • Identify and implement best practices and new technologies to enhance productivity and operational efficiency.
  • Lead and manage various projects focused on researching and analyzing service-level metrics to uncover trends, address common issues, and recommend corrective actions.
  • Prepare financial models for senior management, providing reporting capability down to the customer level.
  • Create and deliver cost analysis and supporting documentation for customer presentations (Cost Savings Presentation).
  • Develop key performance indicators (KPIs) to measure success and identify opportunities for improvement.
  • Evaluate and recommend upgrades to current inventory based upon data results.
  • Coordinate and facilitate training.
  • Participate in joint customer meetings and calls to strengthen relationships and align on objectives.
  • Provide pricing support and conduct detailed pricing analysis.
  • Create value add opportunity actions.
  • Collaborate with various large Alliance customers in which the above benchmarks and reporting capabilities are required.

Requirements

  • Ability to travel 25%-50%
  • Advanced proficiency in Microsoft Office Suite, such as Excel, Word, Teams, PowerPoint
  • Ability to clearly explain complex concepts and deliver effective training in both individual and group settings
  • Strong verbal and written communication skills
  • Strong organizational and analytical abilities
  • Excellent problem solving and decision-making skills
  • Highly process-driven with strong attention to detail
  • Collaborative team player who fosters synergy and can perform under pressure to meet deadlines
  • Proficiency in Eclipse
  • Bachelor's degree (B. A.) from four-year College or university; or three to five years related experience and/or training; or equivalent combination of education and experience.
Benefits
  • 401K Plan
  • Competitive Medical Plans (medical, dental, and vision)
  • Paid Time Off
  • Paid Company Holidays
  • Floating Holiday
  • On Demand Pay
  • Flexible Spending Accounts (Health and Dependent Care)
  • Employee Assistance Program
  • Tuition Reimbursement
  • Employee Discounts
  • Long-term and Short-term Disability
  • Life Insurance

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data analysisfinancial modelingcost analysiskey performance indicatorspricing analysisinventory evaluationproject managementcustomer service improvementproductivity metricsoperational efficiency
Soft skills
strong verbal communicationstrong written communicationorganizational abilitiesanalytical abilitiesproblem solvingdecision-makingattention to detailcollaborative team playertraining deliveryability to work under pressure