CYBOT

Director of Alliance Management

CYBOT

full-time

Posted on:

Location Type: Office

Location: West Valley City • Utah • United States

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Lead

About the role

  • Analyze productivity metrics and partner with regional operations teams to drive customer service improvement.
  • Identify and implement best practices and new technologies to enhance productivity and operational efficiency.
  • Lead and manage various projects focused on researching and analyzing service-level metrics to uncover trends, address common issues, and recommend corrective actions.
  • Prepare financial models for senior management, providing reporting capability down to the customer level.
  • Create and deliver cost analysis and supporting documentation for customer presentations (Cost Savings Presentation).
  • Develop key performance indicators (KPIs) to measure success and identify opportunities for improvement.
  • Evaluate and recommend upgrades to current inventory based upon data results.
  • Coordinate and facilitate training.
  • Participate in joint customer meetings and calls to strengthen relationships and align on objectives.
  • Provide pricing support and conduct detailed pricing analysis.
  • Create value add opportunity actions.
  • Collaborate with various large Alliance customers in which the above benchmarks and reporting capabilities are required.

Requirements

  • Ability to travel 25%-50%
  • Advanced proficiency in Microsoft Office Suite, such as Excel, Word, Teams, PowerPoint
  • Ability to clearly explain complex concepts and deliver effective training in both individual and group settings
  • Strong verbal and written communication skills
  • Strong organizational and analytical abilities
  • Excellent problem solving and decision-making skills
  • Highly process-driven with strong attention to detail
  • Collaborative team player who fosters synergy and can perform under pressure to meet deadlines
  • Proficiency in Eclipse
  • Bachelor's degree (B. A.) from four-year College or university; or three to five years related experience and/or training; or equivalent combination of education and experience.
Benefits
  • 401K Plan
  • Competitive Medical Plans (medical, dental, and vision)
  • Paid Time Off
  • Paid Company Holidays
  • Floating Holiday
  • On Demand Pay
  • Flexible Spending Accounts (Health and Dependent Care)
  • Employee Assistance Program
  • Tuition Reimbursement
  • Employee Discounts
  • Long-term and Short-term Disability
  • Life Insurance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisfinancial modelingcost analysiskey performance indicatorspricing analysisinventory evaluationproject managementcustomer service improvementproductivity metricsoperational efficiency
Soft Skills
strong verbal communicationstrong written communicationorganizational abilitiesanalytical abilitiesproblem solvingdecision-makingattention to detailcollaborative team playertraining deliveryability to work under pressure