CVS Health

Operations

• Lead a high-performing team bridging client needs with enterprise technology solutions
• Ensure operational excellence across all Lines of Business
• Act as a strategic liaison between Technology, Account Management, and Product teams
• Serve as the voice of the client, championing their needs internally
• Drive innovation, issue resolution, and service delivery
• Impact member satisfaction, client retention, and execution of complex digital initiatives

Senior Manager – Client Operations

Data Engineer

• Responsible for defining, delivering, and evolving a scalable, secure, and high‑value data platform
• Partner closely with engineering, architecture, and business stakeholders
• Translate business needs into platform capabilities
• Drive adoption and ensure the platform delivers measurable value
• Own the platform vision and roadmap
• Prioritize features and technical investments

Product Manager, Data Platform

• Provide strategic leadership over Prior Authorization Administration
• Architect and deliver scalable solutions for client needs
• Manage annual operating expenses and oversee performance guarantee budgets
• Drive business model innovation and operational excellence
• Serve as executive partner for clients and oversee partnership with CVS Health partners
• Lead, inspire, and develop high-performing teams

Executive Director, Clinical Services Operations

Network Operations

• Implementing new networks through overseeing provider demographic data
• Communicating regularly and efficiently with clients
• Overseeing contractual rates and performing configurations as needed
• Regularly use data and technical skills to configure information within internal Meritain system
• Utilizing previous industry knowledge to best communicate with providers and other related external parties
• Perform other duties as assigned

Network Operations Specialist

Customer Support

• Provide multi-lateral clinical support to field and account teams, employers, and healthcare consultants
• Support clinical discussions, presentations, and related activities to help commercial plan sponsors advance the quintuple aim
• Demonstrate leadership across high‑cost claimant reviews, periodic plan performance reviews, and the review and articulation of the company’s clinical models, programs, and point solutions
• Provide RFI/RFP support, capabilities presentations, and finalist meetings
• Partner with consultants, brokers, and producers
• Answer clinically related account questions
• Develop health promotion and prevention strategies
• Bring the voice of the customer back to the organization

Lead Director, Clinical Business Support Specialist

Account Manager

• Serves as day-to-day contact for customers
• Supports customer-level questions and requests on enrollment
• Claims questions and escalated issues
• Onsite meetings and educational sessions with students
• Serves as a liaison between Aetna Student Health and the customer

Account Representative

Program Manager

• Lead and coordinate large-scale programs that advance our data strategy for the data warehouse
• Orchestrate end-to-end execution across multiple workstreams—managing scope, timelines, risks, and dependencies
• Ensure that engineering, analytics, and business priorities stay synchronized
• Work closely with data engineering, software engineering, business intelligence, and business stakeholders to translate ambiguous requirements into executable plans
• Surface and resolve cross-team dependencies and drive programs to predictable outcomes that support analytical and operational needs across the organization

Program Manager – Digital Product

Compliance

• Coordinate market conduct exams across business areas and with Legal.
• Serve as the main point of contact for state regulators and third‑party auditors.
• Ensure accurate, timely collection and delivery of exam materials.
• Oversee responses to exam findings and corrective action plans.
• Maintain strong documentation of all exam-related work.

Senior Manager, Corporate Compliance

Data Analyst

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Senior Manager, Data Analytics – Interoperability

Project Manager

• Develops improvement recommendations based on complex data and root cause analysis
• Manages all areas of project management including planning, design, development, implementation, and ongoing maintenance of project(s)
• Keen focus on Process Improvement initiatives, Automation, driving effective Business System initiatives, and facilitating Kaizen Events
• Maintains project scope focused on impacting process, system, function, and/or product
• Proactively leads projects by preparing project elements including project charter, scope, resource requirements (cost), project schedules, and milestones
• Advocate for change, anticipate potential objections, and communicate difficult and complex ideas with ability to drive influence and lead others
• Perform stakeholder analysis to effectively coach & develop supportive sponsors, advocates, & champions of the proposed change
• Facilitate effective project team meetings minimizing waste by maintaining focus, managing the conversation, and meeting project objectives
• Leads collaboration across all parties to gain buy-in, develop solutions, and guide project team through completion
• Builds communication plan & schedule for successful implementation and ensures all impacted stakeholders are informed of progress
• Develops effective project plans demonstrating leadership in planning & monitoring all project tasks
• Assist with the management of internal relationships, processes, and performance, and identify issues that may stall project

Manager, Project Management – Commercial

Implementation Specialist

• Lead the deployment of EHR functionality and capabilities that support the electronic exchange of clinical data
• Partner closely with providers, customers, internal stakeholders, and end users to ensure solutions meet business, clinical, and regulatory needs
• Shape business and go‑to‑market strategies, working with vendor and DDAT partners to deliver technical enablement across multiple EMR platforms
• Collaborate with Business, Clinical, Compliance, DDAT, Legal, and Vendor teams to deliver technologies and processes that advance our strategy for seamless clinical data exchange and meet all government requirements
• Build business cases and collaborate with DDAT Product Owners in PI planning and execution
• Drive DDAT prioritization and identify gaps and recommend enhancements related to new and/or existing products, services and workflows based on broad view of the industry

Senior Implementation Manager

Financial Planning and Analysis

• Lead and support finance transformation initiatives focused on improving efficiency, scalability, and standardization across finance operations
• Execute transformation projects aligned with the organization’s finance strategy and operational priorities
• Identify opportunities to streamline processes, eliminate manual work, and improve data quality
• Serve as a subject matter expert in finance and accounting processes, including Finance Planning and Analysis, Record-to-Report (R2R), Procure-to-Pay (P2P), and Order-to-Cash (O2C)
• Partner with accounting teams to enhance financial close, reconciliations, and reporting processes
• Drive initiatives to improve finance processes through automation, standardization, and technology solutions
• Manage multiple transformation workstreams, ensuring projects are delivered on time and within scope
• Partner with finance leaders, accounting teams, IT, and business stakeholders to define and implement improvement initiatives

Senior Finance Transformation Manager

Director

• Own and manage the Frictionless Provider Experience (FPX) portfolio, ensuring alignment to enterprise and business-unit strategies.
• Translate strategic objectives into an integrated portfolio roadmap, including sequencing, prioritization, and coordination.
• Partner with executive sponsors and leaders to define success criteria and value realization.
• Continuously assess portfolio health, balancing risk, dependencies, capacity, and value delivery.
• Lead and support Senior Managers and delivery teams accountable for major FPX focus areas.
• Ensure initiatives operate with clear plans, defined deliverables, and measurable outcomes.
• Drive consistent operating rhythms including planning, milestone management, and risk mitigation.
• Address complex delivery challenges to maintain momentum and confidence.
• Establish and maintain program and portfolio governance frameworks.
• Standardize program management practices, reporting, and RAID management.
• Define and monitor portfolio metrics and KPIs.
• Align methodologies and standards with PMO and enterprise partners.
• Serve as the central connector across executives, business, technology, and operations.
• Lead executive communications with clear, actionable insights.
• Anticipate dependencies and drive cross-functional solutions.
• Support portfolio-level prioritization and investment decisions.
• Directly manage 3–6 Senior Managers and oversee a 20+ person organization.
• Coach and develop senior leaders and future-ready teams.
• Foster a culture of accountability, transparency, and collaboration.
• Role-model CVS Health values and values-driven leadership.

Lead Director, Frictionless Provider Experience

• Project implementation, requirements gathering, system setup
• Development of use cases
• Acting as a liaison between developers and users
• Assessing project readiness
• Software training and support of new client business with major organizations throughout the United States
• Operations prod support and troubleshooting
• Requirements gathering support and UAT testing
• Communicate ongoing status and new risks/delays to Project Manager and requestors in a timely manner

Senior Analyst – Digital Operations

Manager

• Coordinate care for members with chronic medical and behavioral health conditions
• Conduct comprehensive assessments to evaluate members’ needs
• Connect members with appropriate resources and support services
• Develop and implement individualized care plans
• Monitor member progress and advocate for necessary services
• Collaborate with the interdisciplinary care team for optimal health outcomes
• Document assessments and interventions in electronic health records
• Participate in team meetings to discuss member status and care strategies