Patient Care Coordinator

CVS Health

Patient Care Coordinator for CVS Health supporting new infusion patients through onboarding and education. Handling patient inquiries and collaborating with healthcare providers in a remote setting.

Posted 7/14/2026full-timeRemote • California, Minnesota, Pennsylvania • 🇺🇸 United StatesJuniorMid-Level💰 $18 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and active listening skills while providing empathetic support to patients and caregivers. Proficient in navigating multiple computer systems and managing high call volumes in a healthcare or customer service environment.

Highest-signal resume keywords

Healthcare ExperienceCustomer Service SkillsActive ListeningMicrosoft Office ProficiencyEmpathy

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient OnboardingInsurance Benefits KnowledgeMultitaskingData EntryProblem Resolution

Soft Skills

Verbal CommunicationWritten CommunicationOrganizationReliabilityProfessionalism

Tools & Technologies

Computer SystemsMicrosoft Office

Industry Keywords

HealthcarePatient CareCall HandlingDe-escalation SkillsCaregiver Support

About the role

Key responsibilities & impact

Serve as the first point of contact for patients, caregivers, and healthcare providers—answering questions, resolving concerns, and providing education.
Guide new patients through the onboarding process with empathy, professionalism, and attention to detail.
Handle a high volume of phone calls, using active listening and de-escalation skills for challenging situations.
Multitask and prioritize effectively—navigating multiple computer screens and systems while capturing all necessary patient information.
Work independently from home, reliably following shift, break, and lunch requirements.
Collaborate with internal teams to support referrals and admissions.

Requirements

What you’ll need

2+ years’ experience in healthcare or customer service, including working with insurance benefits
Strong verbal and written communication, empathy, and active listening—especially by phone
Comfort with computers and Microsoft Office; able to multitask and navigate multiple screens
Reliable, organized, and able to work independently from home as scheduled
High school diploma or GED

Benefits

Comp & perks

medical, dental, and vision coverage
paid time off
retirement savings options
wellness programs