Cushman & Wakefield

Network Operations

• Supervise, facilitate training, and coach Customer Service Representatives (CSRs) to ensure exceptional customer service and operational consistency.
• Oversee daily shift performance, ensuring accurate call handling, documentation, and adherence to internal processes.
• Create and maintain schedules and shift assignments to ensure adequate 24/7/365 coverage.
• Monitor attendance and timekeeping for assigned staff, review and validate payroll, and ensure timely submission of hours for approval.
• Initiate and document corrective actions related to performance or policy violations in coordination with the Manager for review and approval.
• Conduct one-on-one meetings, performance discussions, and feedback sessions to foster employee growth and accountability.
• Maintain team morale, promote engagement, and support a positive and professional work environment.
• Oversee the service delivery of all work requests from inception to completion for assigned national client(s).
• Oversite of facilities work order requests entered through the work order management system to ensure due dates and SLAs are met.
• Serve as the primary liaison between clients, technicians, and subcontractors, facilitating clear communication and issue resolution.
• Build and maintain positive working relationships with clients, subcontractors, and internal partners to support service continuity.
• Maybe asked to assist in the procurement and oversight of subcontractors, ensuring quality performance and compliance with client contracts.
• Act as the key contact for questions or escalations related to client or subcontractor service issues.
• Escalate any potential risks to SLA or client satisfaction to management promptly.
• Prepare and distribute daily, weekly, and monthly reports related to SLA compliance, response time, and team productivity.
• Track and analyze service trends to identify recurring issues and recommend corrective or preventive actions.
• Collaborate with management to develop, document, and implement process improvements that enhance workflow efficiency and service quality.
• Maintain accuracy and data integrity within CMMS and reporting tools.
• Support audits and data requests by ensuring all records and documentation are accurate and up to date.
• Partner with management to implement performance metrics, dashboards, and team scorecards.

NOC Supervisor

Product Designer

• Provide support to new construction, reinvestments, rollouts, and the day-to-day needs of our business
• Develop and maintain design strategies, solutions and standards for assigned categories to support client’s ongoing innovation of our restaurant designs while ensuring value, product availability, and quality.
• Provide a deep understanding of the total cost of ownership of building materials/assets and will maintain awareness of internal customer needs and supplier capabilities
• Serve as a liaison to regional design teams and stakeholders to drive alignment, clarity, support, and learning.
• Develop effective relationships with key internal customers to both identify their needs and increase their understanding of existing standards and solutions.
• Consult on the creation of new documentation and review drawing updates to approve final release.
• Assist cross-functional teams through the innovation process including identifying clear requirements, imagining new solutions, prototyping, supplier selection and launch.
• Understand industry best practices and respond to changes in the internal and external business environment to secure the best solution from the supply base
• Apply knowledge of contractual terms and conditions to ensure appropriate risk mitigation is addressed in master contracts
• Document project terms and communicates requirements to cross functional teams and supply partners
• Forecast building construction material requirements to the supplier base
• Provide feedback on supplier performance
• Track and report program improvements and financial benefits
• Travel as required to build relationships and be connected to the work
• Provide clear direction, leadership, and support to a team of design professionals
• Ability to plan and meet deadlines independently for multiple projects simultaneously

Project Design Manager

Customer Success Manager

• Clearly communicate insights and recommendations to the team backed by data
• Help define subsets of the total addressable market where C&W Services has a higher likelihood of winning business
• Collaborate with the Business Development organization and deliver a win/loss analysis to ensure target alignment
• Work with the Operations teams to identify opportunities for revenue and margin expansion and retention within our existing base of clients
• Support marketing & CRM campaigns with audience definition and list operations for outbound marketing campaigns that deliver against revenue-driving goals
• Work with the Marketing team to analyze and report on campaign results and user behavior to identify opportunities to improve targeting and engagement
• Collaborate with the Solutions team to align target markets with a solutions-view on feasibility with a goal of helping the team identify opportunities for new or enhanced solutions and services
• Partner with the Technology team on predictive analytics, segmentation, and modeling
• Contribute to ideation process with strategic insights, supporting the development of CRM tactics and revenue driving opportunities

CRM Analyst, Segmentation

Executive Assistant

• Provide administrative support for senior-level executives, anticipating needs and proactively addressing them
• Own and manage complex executive calendars, balancing competing priorities and ensuring alignment with strategic goals
• Arrange internal meetings, external appointments, conference calls, and conference rooms
• Screen calls and emails, identifying and tracking high-priority items and deadlines
• Provide appropriate responses in coordination with the executive
• Initiate and respond to executive correspondence, handling confidential and non-routine information with discretion
• Provide exceptional hospitality to guests, consistently going above and beyond to ensure a welcoming environment and a high level of customer service
• Coordinate and book travel in alignment with corporate policies and executive preferences
• Anticipate potential travel changes and/or disruptions and adjust travel plans accordingly (often highly time-sensitive)
• Prepare and reconcile expense reports, obtain receipts, and ensure accurate credit card charge reconciliation
• Track action items and deadlines, ensuring timely follow-up and completion
• Perform advanced tasks using Microsoft Office Suite, including creating, editing and updating documents, presentations and spreadsheets
• Organize and facilitate large team events and special projects, sometimes acting as project manager
• Coordinate, schedule, and manage logistics for internal and external meetings, leadership offsites, client engagements, and high-profile events
• May include pre-registration/registration of guests at meeting locations, greeting guests upon arrival, group hotel booking, catering arrangements, restaurant reservations, and group activities

Billing Specialist

• Engagement Setup & Compliance: Create and maintain engagement/job records in the financial system.
• Billing & Invoicing: Generate accurate invoices and review reconciliations.
• Accounts Receivable Support: Issue invoices and support monitoring of collections.
• Internal Partnerships: Collaborate with Producers and Contracts Manager.
• Controls & Audit: Maintain compliance with internal controls and documentation standards.
• Special Projects & Operational Support: Support client-facing operational tasks.
• Continuous Improvement: Identify process gaps and recommend improvements.

Engagement and Billing Specialist

Designer

• Formulate preliminary space plans and sketches that integrate the client’s needs
• Confirm preliminary space plans and design concepts are safe, functional, aesthetically appropriate, and meet all public health, safety and welfare requirements
• Determine selection of colors, materials and finishes to appropriately convey the concept and to meet socio-psychological, functional, maintenance, lifecycle performance, environmental, and safety requirements
• Establish selection and specification of furniture, fixtures, equipment and millwork, including layout drawings and detailed product description; and provision of contract documentation to facilitate pricing, procurement and installation of furniture
• Coordinate and collaborate with other allied design professionals who may be retained to provide consulting services
• Confirm construction documents for non-structural and/or non-seismic construction are signed and sealed by the responsible interior designer, as applicable to jurisdictional requirements for filing with code enforcement officials
• Assist with administration of contract documents, bids and negotiations as the client’s agent
• Provide reporting on the implementation of projects while in progress and upon completion

Project Designer

Manager

• Leads and drives business transformation and change initiatives to create and sustain world-class, visually managed processes for instantaneous recognition of wastes.
• Implements CI/Lean methods to drive improvement in alignment with strategic goals and objectives.
• Facilitates and/or conducts continuous improvement training programs, Kaizen events, and other lean initiatives.
• Assesses, coaches, and provides constructive feedback to teams to strengthen competencies.
• Serves as a change facilitator, develops, and collaborates with business leaders and influences leadership in the transformation to and in support of a continuous improvement culture.
• Develops and manages multiple processes, long and short-term, sustainable, improvement related visual action plans as well as assigned key projects.
• Monitors existing and new processes for improvement opportunities in cost productivity through problem solving methodology and takes appropriate follow-up action.
• Tracks, measures, and reports progress on improvements using standard, established KPI’s.
• Assists in the preparation of budgets, schedules, and other financial reports regarding the impact of improvements, waste reduction, and achieving ROI, as indicated by lean accounting principles.
• Organizes and facilitates the Americas CI Steering Committee.
• Maintains professional and technical knowledge through benchmarking world-class improvement organizations and delivering improvement related training.
• Hires, trains, develops, coaches, and provides team member guidance and supervision in the event of having direct report(s).

Continuous Improvement Manager

• Oversee a portfolio of farm assets
• Travel to Ranch locations and client meetings
• Deliver management services across diverse agricultural markets
• Prioritize and manage multiple complex projects
• Build and maintain strong working relationships

Trust Asset Manager

Engineer

• Ensure the efficient operation and maintenance of mechanical, electrical and plumbing equipment and systems
• Perform all plumbing, electrical, or HVAC requirements of the building(s)
• Maintain heating equipment, chillers, pumps, cooling towers, and air distribution systems
• Monitor Energy Management and perform necessary repairs or adjustments
• Respond immediately to emergency situations and customer concerns

Operating Engineer

Project Manager

• Provide day-to-day administrative and operational support for the design team
• Act as the central point of contact for multiple vendors
• Coordinate schedules for site visits
• Manage deliverables and information accuracy
• Ensure meetings are productive and records are organized
• Prepare various project reports
• Provide administrative support to Design Managers
• Assist design managers in planning and executing test fit projects
• Responsible for coordination of site visits with vendors
• Monitor project progress and track milestones
• Prepare and maintain project documentation
• Communicate project status to stakeholders
• Monitor quality standards of site surveys and due diligence reports
• Support time management tracking for invoicing and client deliverables
• Track and manage existing contracts
• Support project closeout activities

Project Coordinator

Administration

• Responsible for reviewing leased and owned property documents
• Compiling and maintaining critical location data, including financial and contractual obligations
• Maintain file retrieval/storage, scan documents, and open/distribute mail
• Ensure that task priorities and schedules for portfolio objectives are established

Senior Portfolio Administration Coordinator

• Provide professional project management experience to designated projects and assignments
• Interact with client representatives onsite, receiving direction and coordinating with management team
• Monitor and coordinate the execution of various services and processes relating to client contracted agreements
• Prepare agendas, manage master project budgets and timelines to meet objectives
• Prepare project reports and drawing reviews at various project phases
• Assist in consultant and construction team selection and oversight
• Review requisitions, change orders, and confer on costs and impacts
• Support marketing of services to clients as requested
• Adhere to corporate, building, and client policies and procedures
• Cooperate with building personnel to achieve quality, service, cost, and profit goals
• Report major problems and findings to immediate supervisor with recommendations
• Advise management on potential organizational changes and expenditures
• Maintain high qualitative and quantitative work standards
• Strive to improve skills and work knowledge continuously

• Provide professional project management experience to designated projects and assignments at a client site
• Collaborate closely with clients, facility managers, building engineers, and consultants
• Oversee all aspects of project management for multiple retail projects, including planning, design, construction, and closeout
• Develop and maintain comprehensive project plans, schedules, and milestones aligned with client objectives
• Manage project budgets and ensure financial accountability throughout the project
• Monitor project progress, track deliverables, and proactively identify and mitigate risks
• Communicate project status clearly and consistently to clients and management on a bi-weekly basis
• Assist in the selection, contracting, and oversight of consultants and construction teams
• Review requisitions, change orders, and invoices, and collaborate with clients on cost impacts
• Ensure compliance with corporate, building, and client policies and procedures

• Oversee day-to-day operations of facilities, high rise or campus ensuring that all services are effectively delivered and facility needs are met including custodial, life-safety, engineering and general maintenance.
• Ensure that staff implements and provides these services in a manner consistent with C&W policies and ownership directives
• Manage service contracts cost effectively
• Responsible for all aspects of service delivery pursuant to these contracts
• Lead the facility management team in the supervision of maintenance programs relating to the interior and exterior conditions and appearance and operation of the facilities
• Ensure that facility management staff consistently provides positive and prompt response to requests from the client and building tenants/occupants
• Prepare and deliver consolidated reporting and reviews of all budgets, financial reports (monthly and quarterly) related to the facility(s) or complex
• Develop, prepare and explain the annual facility budget, quarterly forecasts, and business plans

Regional Facilities Manager

• Own Gainsight administration and its integrations
• Design and optimize dashboards for client success teams
• Produce executive-ready client reports and insights
• Manage data quality and best practices for CSMs and stakeholders

NOC Supervisor

Project Design Manager

CRM Analyst, Segmentation

Executive Assistant

Engagement and Billing Specialist

Project Designer

Continuous Improvement Manager

Trust Asset Manager

Operating Engineer

Project Coordinator

Senior Portfolio Administration Coordinator

Project Manager

Project Manager

Regional Facilities Manager

Customer Success Operations Lead