Manager

• Manage Branch: Oversee the branch, ensuring effective operations and leadership.
• Financial Oversight: Be responsible for all functions and financial metrics for the branch.
• Annual Operating Plan: Develop the Annual Operating Plan with input from Business Development; manage the business to this plan and monitor key business metrics.
• Market Analysis: Conduct and manage market analysis within your span of responsibilities.
• Business Growth: Ensure business growth by managing the annual marketing and sales plan, developing and maintaining customer relationships, and forming new business partnerships and alliances.
• Customer Satisfaction: Manage customer satisfaction for the branches, encourage a culture of customer service, and recruit, develop, motivate, and retain high-quality customer service employees.
• Warranty Management: Oversee warranty submission and rejection processes, understand repetitive warranty issues, provide feedback for product and service improvement, and monitor Repair Event Cycle Time.
• Compliance Management: Ensure compliance with health, safety, and environmental standards; oversee related audits.
• Additional duties: Negotiations, safety culture influence, service capability and capacity analysis, and ensuring parts/tools/qualified technicians are available.

General Manager

Assistant Plant Manager

Assistant Store Manager

Dual Service Manager

Public Sector Advisory Manager

Foundation Board Engagement Manager