Senior Director, Engineering
BNY
General Manager
Cummins Inc.
full-time
Posted on:
Origin: • 🇺🇸 United States • Ohio
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Manage Branch: Oversee the branch, ensuring effective operations and leadership.
- Financial Oversight: Be responsible for all functions and financial metrics for the branch.
- Annual Operating Plan: Develop the Annual Operating Plan with input from Business Development; manage the business to this plan and monitor key business metrics.
- Market Analysis: Conduct and manage market analysis within your span of responsibilities.
- Business Growth: Ensure business growth by managing the annual marketing and sales plan, developing and maintaining customer relationships, and forming new business partnerships and alliances.
- Customer Satisfaction: Manage customer satisfaction for the branches, encourage a culture of customer service, and recruit, develop, motivate, and retain high-quality customer service employees.
- Warranty Management: Oversee warranty submission and rejection processes, understand repetitive warranty issues, provide feedback for product and service improvement, and monitor Repair Event Cycle Time.
- Compliance Management: Ensure compliance with health, safety, and environmental standards; oversee related audits.
- Additional duties: Negotiations, safety culture influence, service capability and capacity analysis, and ensuring parts/tools/qualified technicians are available.
Requirements
- College, university, or equivalent degree in required Business Administration, Engineering, or related subject required.
- Six Sigma Green Belt certification or Sponsor certification required.
- Significant relevant experience required, including managerial and budgetary experience.
- Negotiations excellence - utilize tools and methods in negotiations to achieve Cummins stakeholder objectives and achieve a mutually agreed upon all contract terms between all parties.
- Looking for a leader who actively demonstrates the Cummins Leadership Behaviors and associated people management practices.
- Strong emphasis on safety culture and striving to deliver world-class customer service and business growth.
- Build effective teams, establish clear, achievable goals, and encourage open communication and collaboration.
- Customer focus - develop strong relationships with customers by being responsive, reliable, and empathetic.
- Influence the Health, Safety and Environmental Culture - champion positive health and safety behaviors.
- Service Capability, Capacity and Coverage - analyze service capability metrics and ensure right parts, information, tools, and qualified technicians are available.
