Associate Change Manager
Providge Consulting
Job Level
Lead
About the role
- Lead the ANZ Corporate Systems team responsible for development, testing, and deployment of technology solutions within scope.
- Provide functional and technical leadership for Salesforce and peripheral applications (e.g., Billing, Marketing) including solution design and implementation.
- Drive people leadership initiatives including mentoring, coaching, performance management, and talent development to build a high-performing team.
- Manage financial responsibilities including budgeting, vendor spend, and adherence to financial targets.
- Assess current operating models and develop plans for process improvements and automation while maintaining strong support levels.
- Track and report on key metrics to drive continuous improvement and operational efficiency.
- Participate in major corporate decisions where Corporate Systems influences competitive advantage and profitability.
- Ensure documentation hygiene for key policies and procedures related to systems.
- Cultivate strong relationships with business stakeholders and adjacent teams to meet or exceed delivery and service expectations.
- Manage vendor relationships and oversee delivery commitments.
- Support effort estimation for new projects and initiatives.
- Ensure internal control compliance across finance systems/applications, including access and change management, to support audits.
- Communicate regularly with executive and senior leadership on delivery progress, project status, and risk mitigation.
- Oversee sprint planning and delivery in alignment with Agile principles.
- Maintain a positive, supportive, and motivating work environment to improve and sustain employee engagement.
- Provide operational support for existing application systems, including issue resolution, performance monitoring, and user support.
Requirements
- Bachelor’s Degree required.
- 5+ years of experience with Salesforce technology and related implementations.
- 5+ years of proven people leadership experience, including team building and talent development.
- 5+ years of financial management experience, including budgeting and vendor spend oversight.
- Strong written and verbal communication skills with the ability to influence and resolve conflicts.
- Demonstrated experience with Scrum Agile methodologies and disciplined delivery practices.
- Proven ability to build strong relationships with business stakeholders and adjacent teams at all levels.
- Strong problem-solving skills and a continuous improvement mindset.
- Experience with processes, controls, and business principles, including compliance and audit readiness.
- Technically strong in Salesforce and understands the functional and business side of systems.
- Experience with solution design and implementation for Salesforce and peripheral applications (e.g., Billing, Marketing).
