CoreLogic

Customer Support

• Manages inbound tax inquiries escalated from Tier 1 customer care agents on behalf of client, acting as an extension of our client
• Provides outreach and updates to borrowers via outbound call
• Acts confidently in their role with little reliance on additional support
• Effectively considers the end-to-end process when troubleshooting and providing guidance to customer and internal stakeholders.
• Acts in a professional and appropriate manner while assisting with a resolution/answer to the issue
• Actively and accurately participates in new hire training support (i.e. chat, side by sides, etc.)
• Builds product and process knowledge to effectively interact with customers, within business guidelines
• Identify customers’ needs, research client systems, utilize tools to interpret and analyze data
• Complex use of multiple systems in order to service customer inquiries (can be up to 10 systems)
• Accurately documents customer interactions per established process.
• Ability to handle challenging customers effectively
• Provides accurate solutions and guidance, and uses the opportunity to educate customers where appropriate
• Builds trust in customer relationships through solving issues quickly and efficiently and by providing extra value, when appropriate
• Actively and accurately document discussions of inquiries and leverage internal tools for next-level resolution needs.
• Consistently meets or exceeds inquiry response times, some may be required by client contractual service levels
• May assist with escalated issues per business guidelines
• Meet personal/team production metrics and quality targets
• Must adhere to strict schedule and meet attendance guidelines

Senior Associate, Customer Care

Director

• Lead the ANZ Corporate Systems team responsible for development, testing, and deployment of technology solutions within scope.
• Provide functional and technical leadership for Salesforce and peripheral applications (e.g., Billing, Marketing) including solution design and implementation.
• Drive people leadership initiatives including mentoring, coaching, performance management, and talent development to build a high-performing team.
• Manage financial responsibilities including budgeting, vendor spend, and adherence to financial targets.
• Assess current operating models and develop plans for process improvements and automation while maintaining strong support levels.
• Track and report on key metrics to drive continuous improvement and operational efficiency.
• Participate in major corporate decisions where Corporate Systems influences competitive advantage and profitability.
• Ensure documentation hygiene for key policies and procedures related to systems.
• Cultivate strong relationships with business stakeholders and adjacent teams to meet or exceed delivery and service expectations.
• Manage vendor relationships and oversee delivery commitments.
• Support effort estimation for new projects and initiatives.
• Ensure internal control compliance across finance systems/applications, including access and change management, to support audits.
• Communicate regularly with executive and senior leadership on delivery progress, project status, and risk mitigation.
• Oversee sprint planning and delivery in alignment with Agile principles.
• Maintain a positive, supportive, and motivating work environment to improve and sustain employee engagement.
• Provide operational support for existing application systems, including issue resolution, performance monitoring, and user support.

Director, Corporate Systems

Product Manager

• Oversee entire product lifecycle for Location Intelligence, from customer discovery and innovation to roadmap execution and revenue planning
• Identify and evaluate new market opportunities by analyzing industry trends, customer needs, and competitive gaps
• Develop and execute strategic product plans, including financial modeling, ROI analysis, and alignment with broader business objectives
• Lead ideation, roadmap development, launch, and growth efforts with clear prioritization and cross-functional alignment
• Engage directly with clients and industry stakeholders to gather insights, validate needs, and represent Cotality at conferences and forums
• Define and execute go-to-market strategies, including product positioning, packaging, pricing, and distribution plans
• Collaborate with senior leaders, sales, account managers, and technical experts to align product vision and drive business impact
• Own revenue and profitability goals for the Location Intelligence portfolio, continuously optimizing performance through data-driven decision-making

Senior Product Manager – Geospatial Products

DevOps Engineer

• Lead, mentor, and work alongside a 24x7 site reliability team responsible for monitoring, incident response, and resolution of mission-critical systems
• Take hands-on ownership of incident management processes to ensure rapid detection, escalation, communication, and resolution in line with SLA targets
• Design, plan, and conduct disaster recovery (DR) drills to validate system resilience and recovery readiness
• Maintain and enforce SOC and ISO controls related to site reliability, security, and compliance
• Drive alignment and compliance with NIST cybersecurity and risk management frameworks in collaboration with security and audit teams
• Ensure the reliability and availability of complex H/A systems architected on Azure and AWS clouds
• Collaborate with development, infrastructure, and security teams to implement best practices for system reliability, automation, and scalability
• Drive continuous improvement of site reliability processes, automation, and tooling to enhance system performance and minimize downtime
• Manage capacity planning and resource allocation to sustain a resilient and responsive site reliability function
• Develop and maintain runbooks, documentation, and standards for incident response, recovery, and compliance
• Lead root cause analysis efforts and implement preventive measures to reduce recurrence of issues

Site Reliability Engineering Manager, Windows Server, IIS, Azure

Operations

• Serve as the primary point of contact for new and existing clients, managing work and priorities throughout the onboarding and implementation lifecycle, including discovery and technical/onboarding calls.
• Create, configure, and maintain client infrastructure in staging and production environments customized to client requirements.
• Oversee implementation of SaaS solutions, coordinating with internal engineering, client success and product teams to meet project timelines and deliverables.
• Maintain projects in a project management tool (e.g., ClickUp), track progress, and provide regular reports to clients and senior management.
• Proactively identify and resolve issues during delivery, including infrastructure, services, or configuration problems; participate in troubleshooting.
• Share deployment duties to upgrade code for clients' Staging and Production environments and various microservices; participate in on-call rotation.
• Act as subject matter expert for third-party integrations; work with clients to understand and implement APIs, workflows, and configurations.
• Gather client feedback and work with product development to drive continuous improvement of SaaS offerings, implementation processes, and quality guidelines.

Senior Professional, Client Delivery and Technical Operations

• Lead and manage a team of front-facing customer care associates who liaise between clients and customers
• Foster open and effective communication channels and demonstrate empathy in all client interactions
• Mentor, coach, counsel, and train customer care associates, including drafting and presenting formal coaching and performance improvement plans
• Manage client relationships through weekly/monthly status updates, annual business reviews, escalation resolution, and adherence to Service Level Agreements
• Monitor quality of calls, provide verbal and written feedback, and drive accountability for Production and Quality Control
• Develop and measure key performance indicators (schedule adherence, after call work, quality, efficient call-handling, attendance/reliability)
• Interview, select, onboard, and train new employees in departmental operations, processes, procedures, and requirements
• Present data to internal and external stakeholders to drive vision and purpose
• Lead root cause analysis (RCA) for recurring issues and implement long-term solutions
• Maintain a culture of continuous improvement, professional development, cross-training, and business continuity
• Provide coverage assistance to Contact Center management team, including evening/weekend shifts and occasional extended hours

Associate Manager, Customer Care

Technical Product Manager

• About Cotality Join the team that powers the global real estate economy - Cotality is an innovative, future focused company whose vision is to deliver unique property-level insights that power the global real estate economy.
• We are in search of a visionary Technical Product Manager to join as a founding member of our engineering team.
• This role is crucial in delivery & execution of our product, all while embracing the Pivotal Labs framework to foster a culture of collaboration, rapid iteration, and user-centric design.
• Lead our dynamic team, comprising designers, full-stack engineers, QA, and DevOps, along with a group of domain-expert stakeholders, to deliver innovative solutions that meet our customers' evolving needs.
• Co-lead the User-Centered Design & Development process alongside UX designers.
• Establish an Outcome-Oriented Product Roadmap, planning around outcomes to achieve business objectives.
• Own, manage, and prioritize the development product backlog, defining features and constructing user stories that deliver individual value.
• Facilitate development & delivery orchestration, ensuring adherence to XP Values and weekly delivery cadences.
• Oversee release management & execution, including planning and blue/green deployments, while supporting change management and resolving production incidents.
• Provide guidance and support to a balanced team, removing blockers and helping maintain a sustainable pace.
• Manage stakeholder relationships across various levels within the organization, translating business needs into technical terms and vice versa.

Principal Technical Product Manager

Manager

• Lead day-to-day operations of the MMS Client Enablement team
• Drive client enablement focused on retention, growth, and customer satisfaction
• Support Head of Real Estate in executing strategic initiatives aligned with corporate goals
• Collaborate with Partnerships to deliver partner strategies and manage integrations
• Act as liaison between Real Estate and corporate functions such as finance and legal
• Align Real Estate initiatives with other product lines to maximise cross-functional benefits
• Define success metrics and deliver business-critical and BAU initiatives
• Foster a culture of continuous improvement across real estate solutions
• Work closely with stakeholders across product, design, tech, legal, marketing
• Ensure timely delivery of initiatives within budget and with measurable impact
• Champion the voice of the customer across the broader business