Associate Professional, Workforce Management – Systems Analyst, Real Time Coordinator

CoreLogic

WFM Systems Analyst and Real-Time Coordinator at Cotality, overseeing Workforce Management systems and real-time coordination. Monitoring operations and driving process improvements in a contact center environment.

Posted 4/25/2026full-timeDallas • California, Mississippi, New York, Texas • 🇺🇸 United StatesJuniorMid-Level💰 $47,200 - $63,440 per yearWebsite

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Act as the lead technical SME for our internal WFM system, overseeing system implementations, upgrades, and optimal configurations to support staffing needs.
Monitor inbound voice, email, and chat queues independently to ensure agent adherence and optimal coverage during peak intervals.
Stabilize real-time metrics and identify opportunities to automate or improve existing workflows and scheduling rules.
Act as the first line of defense for WFM application issues, researching root causes and implementing technical solutions with limited instruction on day-to-day work.
Conduct business process evaluations and interview stakeholders to gather technical requirements for system enhancements or new toolsets.
Operate with high autonomy during contact center hours (7 am – 8 pm) to make independent decisions regarding queue routing and staffing pivots.
Create and maintain scheduling databases, providing regular reports to management on workload patterns and staff productivity.

Requirements

What you’ll need

HS diploma or equivalent (bachelor’s degree preferred).
Requires previous work experience in a related field, specifically 2+ years of technical WFM or contact center support experience.
Proven proficiency with Calabrio (or comparable workforce management software) is required.
Experience with Cisco telephony, Tableau, or other comparable tools is highly desired.

Benefits

Comp & perks

Generous PTO and 11 paid holidays, plus well-being and volunteer time off.
Up to 16 weeks of fully paid parental leave and a baby stipend.
Multiple medical plan options with mental health and wellness support offerings.
401(k) with company match and vesting after one year.
$400 annual well-being stipend and tuition assistance up to $5,250.
Recognition Rewards, Referral bonuses, exclusive discounts and more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

workforce management (WFM)system implementationstechnical solutionsbusiness process evaluationsscheduling databasesautomationworkflow improvementroot cause analysisreportingstaff productivity

Soft Skills

independent decision makingstakeholder interviewingautonomyproblem solvingcommunication

Certifications

HS diplomabachelor’s degree