Culligan

Customer Support

• The C&I Billing Coordinator is responsible for managing the setup and billing process for new commercial and industrial (C&I) customers
• Ensure smooth coordination of commercial installations, accurate ordering of equipment, and timely processing of project-related billing, including progress payments and cash collection
• Set up new commercial customers in the system, ensuring all required information is accurately captured
• Work closely with sales, operations, and finance teams to facilitate a smooth onboarding process for commercial accounts
• Schedule and coordinate installations and Service for new commercial projects, ensuring alignment with internal teams and external vendors
• Communicate installation timelines and requirements with customers and field service teams
• Monitor installation progress and address any issues or delays as they arise
• Relay Job Package and equipment details to be ordered by branch for commercial projects based on project specifications and requirements
• Track equipment shipments, confirm deliveries, and coordinate with service teams to ensure availability for installations
• Set up Progressive Payments individual projects
• Generate and process invoices for commercial projects, ensuring accuracy and compliance with contractual agreements
• Manage progress billing for large-scale commercial installations, tracking payment milestones and issuing invoices accordingly
• Coordinate with customers and internal teams to resolve billing discrepancies and ensure timely payments
• Maintain accurate records of all billing transactions and customer accounts.

C&I Customer Service Representative

Account Executive

• Growing the existing customer base
• Prospecting on local businesses and new construction projects
• Following up on incoming sales leads
• Researching new building projects
• Bidding on projects
• Establishing and maintaining a professional relationship with engineers, contractors, construction managers, and business owners and operators
• Building and maintaining customer relationships, providing ongoing support and handling service issues

Commercial and Industrial Sales Representative

Social Media Manager

• Support content creation across social media, email marketing, blog articles, and promotional materials.
• Create organic content for social media and adhere to the Culligan brand guidelines across all platforms and locations.
• Construct compelling, audience-targeted copy and visuals catered to our residential and commercial customer base.
• Assist with video content production, including scripting, scheduling, and coordinating employee spotlights and educational video series.
• Manage and update company social media platforms across all five locations, ensuring consistency in brand voice and timely posting.
• Build and maintain a collaborative monthly content calendar with scheduled posts, campaign milestones, and promotional timing.
• Help plan, execute, and monitor marketing campaigns and promotions, including seasonal pushes, product-focused initiatives, and special events.
• Create, execute, and analyze social media and digital marketing campaigns; compile performance reports with key metrics.
• Support multi-location paid advertising efforts, including tracking budgets, monitoring campaign performance, and flagging optimization opportunities.
• Assist in planning and coordinating community events, local sponsorships, and charity initiatives across all markets.
• Attend events as needed to capture content, represent the brand, and support on-site promotional efforts.
• Help identify and pursue local partnership opportunities that align with Culligan's community presence.
• Maintain and organize campaign assets, creative files, and project timelines using Monday.com.
• Monitor dealership websites, social media pages, and local business listings for accuracy and brand consistency.
• Maintain positive working relationships with management and employees across all locations.
• Complete projects assigned by the Marketing Department with proficiency in digital and remote tools.
• Willingness to stay current on AI developments relevant to marketing and adapt practices accordingly.

Marketing and Social Media Intern

Sales

• Love to hunt & close new business B2B opportunities
• Achieve monthly performance quotas
• Generate appointments by daily prospecting
• Manage business activities/results in CRM

B2B Sales Specialist

Ecommerce

• The Director, eCommerce will play a pivotal role in driving the online sales and marketing strategy for Hydroviv.
• This leader will be responsible for developing and implementing effective eCommerce strategies to maximize revenue, enhance the customer experience, and strengthen Hydroviv’s online presence.
• Developing and executing a comprehensive eCommerce strategy aligned with the overall Hydroviv and Culligan business objectives.
• Identifying and capitalizing on market trends, consumer behavior, and competitive opportunities to drive growth.
• Overseeing the management and optimization of the Company's eCommerce website, ensuring a seamless and user-friendly experience.
• Collaborating with cross-functional teams to implement website enhancements, updates, and new features.
• Leading digital marketing efforts, including online advertising, social media, email campaigns, and SEO, to drive traffic and sales.
• Managing marketing and advertising budgets efficiently to maximize topline revenue.
• Developing and executing promotional campaigns to drive customer acquisition, retention, and loyalty.
• Prioritizing and enhancing the overall customer journey, from website navigation to post-purchase support.
• Implementing customer feedback mechanisms and utilize data analytics to continuously improve the online shopping experience.
• Analyzing eCommerce KPIs and sales performance data to identify areas for improvement and implement strategies for growth.
• Preparing regular reports for Culligan and Hydroviv senior leadership, providing insights into eCommerce performance and market trends.