Crypto.com

QA Engineer

• Design, develop, and execute detailed test cases, test scripts, and automation frameworks for functional, and regression testing.
• Lead testing efforts for complex features and critical product components, ensuring high reliability and performance.
• Collaborate closely with developers and product managers to define clear quality criteria and testing requirements.
• Analyze requirements, user stories, and technical specifications to create effective test strategies and plans.
• Identify, report, and track defects using test management tools, advocating for timely resolution with the development team.
• Develop and maintain automated test scripts and frameworks to improve testing efficiency and coverage.
• Mentor junior QA engineers and contribute to knowledge sharing and process improvements within the QA team.
• Stay updated on emerging QA technologies, tools, and trends, incorporating best practices into testing processes.
• Communicate test results, risks, and quality status clearly to stakeholders.

Senior Quality Assurance Engineer – Crypto.com APP/Equity

• The Senior QA Engineer is responsible for designing, developing, and executing comprehensive test plans to ensure the quality and reliability of software products.
• This role requires deep technical expertise, strong analytical skills, and a proactive approach to identifying defects and improving test processes.
• The Senior QA Engineer will collaborate with development, product, and operations teams to drive quality assurance best practices and support continuous integration and delivery.
• Design, develop, and execute detailed test cases, test scripts, and automation frameworks for functional, and regression testing.
• Lead testing efforts for complex features and critical product components, ensuring high reliability and performance.
• Collaborate closely with developers and product managers to define clear quality criteria and testing requirements.
• Analyze requirements, user stories, and technical specifications to create effective test strategies and plans.
• Identify, report, and track defects using test management tools, advocating for timely resolution with the development team.
• Develop and maintain automated test scripts and frameworks to improve testing efficiency and coverage.
• Mentor junior QA engineers and contribute to knowledge sharing and process improvements within the QA team.
• Stay updated on emerging QA technologies, tools, and trends, incorporating best practices into testing processes.
• Communicate test results, risks, and quality status clearly to stakeholders.

Senior Quality Assurance Engineer – Crypto.com APP, Fiat

Blockchain Engineer

• Development activities include development, proposing architectural decisions, participating in designs, design review, code review, and implementation Identify issues and implement solutions to complex problems in the blockchain protocol
• Analyze and solve difficult problems across the blockchain protocol
• Work closely with operations and infrastructure to build high scale backend services
• Management of documentation of all code and functionalities implemented
• Work closely with DevOps and ecosystem engineers to improve tech stack for long-term engineering initiatives

Rust Engineer – Blockchain Security Engineer

3D Artist

• Identify and propose new opportunities to bring motion into the app experience and website
• Apply motion design to all levels of a product, from UI micro-interactions, charts and data, to icons and illustrations
• Expanding existing or static assets to bring them to life
• Assess the right tool for the right job, and fluently jump between them
• Building files in a simple and clear way that can be shared easily
• Build a workflow to support balancing multiple workstreams and projects
• Collaborate and communicate with different teams, developing concepts, presenting work, managing timelines, and collecting feedback
• Work with developers to implement animation and motion faithfully

Senior Product Motion Designer

• Development activities include development, proposing architectural decisions, participating in designs, design review, code review, and implementation. Identify issues and implement solutions to complex problems in the blockchain protocol.
• Analyze and solve difficult problems across the blockchain protocol.
• Work closely with operations and infrastructure to build high scale backend services.
• Management of documentation of all code and functionalities implemented.
• Work closely with DevOps and ecosystem engineers to improve tech stack for long-term engineering initiatives.

Customer Success Manager

• Design and implement data-driven customer lifecycle strategies, including innovative gamification approaches, to drive activation, retention, upsell, cross-sell, and churn management for Crypto.com’s products. Strong candidates must demonstrate a proven record of implementing end-to-end gamification strategies and delivering measurable results.
• Work closely with marketing, product, technical, and creative teams to deliver impactful and aligned CRM campaigns that resonate with users and drive business growth.
• Map and continuously improve customer journeys, ensuring seamless funnel conversion, enhanced user experiences, and increased engagement across all touchpoints.
• Focus on achieving and exceeding key performance indicators, including DAU/MAU, ARPU, retention, and conversion rates, by leveraging data-driven insights and innovative CRM approaches.
• Lead A/B testing initiatives to evaluate campaign effectiveness, analyze results, and refine strategies to maximize performance and ROI.
• Take full ownership of campaign execution, from ideation to delivery, ensuring high-quality outcomes that align with the organization’s goals.
• Leverage AI/ML technologies to enhance targeting, segmentation, and predictive modeling, delivering hyper-personalized and real-time customer engagement.
• Drive customer engagement and loyalty through gamification strategies, crafting innovative experiences that encourage participation and long-term retention.
• Prepare actionable insights and intuitive dashboards using data visualization tools to track and report CRM campaign performance, enabling data-driven decision-making.
• Automate repetitive tasks, workflows, and engagement mechanisms to improve operational efficiency and scalability, ensuring faster execution and better outcomes.
• Partner with data engineering and MarTech teams to ensure CRM data pipelines, customer data lakes, and CDP workflows are accurate, up-to-date, and optimized for performance.
• Market Awareness: Stay informed on crypto market trends, Web3 advancements, and evolving customer behaviors to refine CRM strategies and maintain a competitive edge.
• Exhibit a must-do attitude by identifying challenges early and implementing solutions to ensure campaigns are delivered on time and with accuracy.

Senior CRM Manager, Retention & Gamification

Product Manager

• Define the vision for automated trading, prioritizing the launch and optimization of Spot & Futures Grid Trading, DCA (Dollar Cost Averaging), Martingale, and Infinity Grid bots.
• Collaborate with Quant Researchers to define the logic for technical indicators (e.g., RSI, MACD, Bollinger Bands) and how they trigger automated buy/sell signals within our bot framework.
• Build and maintain high-fidelity backtesting engines that allow users to simulate strategy performance against historical tick data with precision.
• Translate complex mathematical parameters (e.g., arithmetic vs. geometric grids, trailing up/down, price ranges) into a seamless, "one-tap" mobile and web experience.
• Partner with the Matching Engine and Liquidity teams to optimize bot execution speed, minimize slippage, and manage high-frequency order updates.
• Explore and implement social features, allowing users to discover, share, and copy high-performing bot configurations within a secure environment.
• Implement advanced safeguard mechanisms, including dynamic stop-losses, cooling-off periods, and "Neutral" market settings to protect users during extreme volatility.

Senior Product Manager, Exchange – Trading Bot

Translator

• Coordinate the localization of UI, Marketing, and Help Center content across 30+ languages
• Manage timelines and hand-offs in TMS
• Apply best practices in prompting for AI-generated content
• Spot-check LLM outputs for hallucinations or tone inconsistencies
• Provide feedback on AI tool performance
• Maintain central glossaries
• Manage the LQA process
• Support vendors onboarding to new workflows
• Work with Product Managers to clarify ambiguous English strings

Senior Localization Project Associate

• Coordinate the localization of UI, Marketing, and Help Center content across 30+ languages.
• Manage timelines and hand-offs in our TMS.
• Apply best practices in prompting for AI-generated content.
• Act as the first line of defense by spot-checking LLM outputs.
• Provide structured feedback to the Localization Manager.
• Maintain central glossaries for accurate terminology.
• Manage the LQA process to trace app bugs back to the source.
• Support onboarding of vendors for new workflows.
• Work with Product Managers to clarify ambiguous English strings.

• - Coordinate the localization of UI, Marketing, and Help Center content across 30+ languages.
• - Manage timelines and hand-offs in our TMS, ensuring files are delivered to linguists or AI workflows correctly.
• - **Prompting & Context:** Apply best practices in prompting to ensure AI-generated content receives the correct context.
• - **AI Quality Spot-Checks:** Act as the first line of defense by spot-checking LLM outputs for obvious hallucinations or tone inconsistencies before passing them to human editors.
• - **Feedback Loop:** Provide structured feedback to the Localization Manager on how our AI tools are performing.
• - Maintain our central glossaries to ensure both human linguists and AI models have up-to-date terminology.
• - Manage the LQA (Linguistic Quality Assurance) process, ensuring that any bugs found in the app are traced back to the source and fixed.
• - Support the onboarding of vendors to new workflows, including Post-Editing (MTPE) processes.
• - Work with Product Managers to clarify ambiguous English strings so that translations (human or machine) are accurate from the start.

• Coordinate the localization of UI, Marketing, and Help Center content across 30+ languages.
• Manage timelines and hand-offs in our TMS, ensuring files are delivered to linguists or AI workflows correctly.
• **Prompting & Context:** Apply best practices in prompting to ensure AI-generated content receives the correct context.
• **AI Quality Spot-Checks:** Act as the first line of defense by spot-checking LLM outputs for obvious hallucinations or tone inconsistencies before passing them to human editors.
• **Feedback Loop:** Provide structured feedback to the Localization Manager on how our AI tools are performing.
• Maintain our central glossaries to ensure both human linguists and AI models have up-to-date terminology.
• Manage the LQA (Linguistic Quality Assurance) process, ensuring that any bugs found in the app are traced back to the source and fixed.
• Support the onboarding of vendors to new workflows, including Post-Editing (MTPE) processes.
• Work with Product Managers to clarify ambiguous English strings so that translations (human or machine) are accurate from the start.

• Coordinate the localization of UI, Marketing, and Help Center content across 30+ languages.
• Manage timelines and hand-offs in our TMS.
• Apply best practices in prompting to ensure AI-generated content receives the correct context.
• Spot-check LLM outputs for obvious hallucinations or tone inconsistencies.
• Provide structured feedback to the Localization Manager on AI tools performance.
• Maintain central glossaries for terminology accuracy.
• Manage LQA process for app bugs.

Operations

• Provide expert-level remote management, administration, and support for the Production and Demo trading exchange, including updating underlying symbols, creating and scheduling contracts, performing end-of-day processing, settling expired contracts, and assisting with problem resolution.
• Contribute to the development, ongoing refinement, enhancement, and continuous process improvement of services.
• Assist in the investigation, implementation, and operation of third-party tools to enhance, automate, and streamline service delivery.
• Support quality assurance testing to ensure service reliability and accuracy.
• Handle a wide variety of issues, both within and beyond the defined job description.

Senior Quality Assurance Engineer – Crypto.com APP/Equity

Senior Quality Assurance Engineer – Crypto.com APP, Fiat

Rust Engineer – Blockchain Security Engineer

Senior Product Motion Designer

Rust Engineer – Blockchain Security Engineer

Senior CRM Manager, Retention & Gamification

Senior Product Manager, Exchange – Trading Bot

Senior Localization Project Associate

Senior Localization Project Associate

Senior Localization Project Associate

Senior Localization Project Associate

Senior Localization Project Associate

Senior Localization Project Associate

Senior Localization Project Associate

Exchange Operations Specialist