Exchange Operations Specialist

Crypto.com

Operations role managing predictive market contracts at Crypto.com. Tracking live events and resolving disputes while ensuring compliance with CFTC standards.

Posted 6/24/2026full-timeRemote • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $110,000 per yearWebsite

About the role

Key responsibilities & impact

Own the end-to-end lifecycle of predictive market contracts—from event identification and market creation through live monitoring, settlement, and dispute resolution.
Track live sports, political, and macroeconomic events in real time. When breaking news hits, you respond—adjusting specs, flagging risks, and keeping markets accurate.
Verify outcomes using authoritative sources: official league stats, government releases, regulatory filings. If there’s an edge case, you anticipated it and wrote the rule for it.
Draft clear, unambiguous settlement language that accounts for postponements, cancellations, amended results, and anything else the world throws at you.
Investigate and resolve settlement disputes under time pressure, maintaining a full audit trail that meets CFTC standards.
Surface process gaps and work with the team to close them—this role has a direct line to how operations evolve.

Requirements

What you’ll need

A sports fanatic with a feel for markets. You follow the storylines, know the leagues, and understand why the details matter.
Sharp under pressure. When a game runs long and a market is live, you don’t freeze—you move.
A strong researcher. You find the authoritative source, not the first result. You know the difference.
Clear in your writing. Settlement rationales, escalation summaries, edge case documentation—you write them well and fast.
Honest about what you don’t know and quick to ask. This team moves fast; no room for ego.
Comfortable in tools and spreadsheets. Experience with basic scripting or data lookup is a plus but not required.

Benefits

Comp & perks

Competitive salary
Attractive annual leave entitlement including: birthday, work anniversary
401(k) plan with employer match
Eligible for company-sponsored group health, dental, vision, and life/disability insurance
Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up
Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

predictive market contractsevent identificationmarket creationlive monitoringsettlementdispute resolutionresearchwritingdata lookupscripting

Soft Skills

ability to work under pressurestrong research skillsclear communicationhonestyteam collaborationadaptabilityproblem-solvingattention to detailtime managementcritical thinking