Customer Service Representative, Series 7 Registered

Crypto.com

Customer Service Representative helping grow Crypto.com's regulated securities business via customer interactions. Delivering excellent service through phone, email, and chat channels while facilitating equity trading inquiries.

Posted 7/3/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $60,000 - $80,000 per yearWebsite

About the role

Key responsibilities & impact

Deliver white-glove customer service through phone, email, and chat channels.
Drive continuous improvement to the customer service experience by identifying and deploying enhancements to the customer service process.
Expand your financial services expertise as you develop deep subject mastery of equities trading, margin, and options.

Requirements

What you’ll need

Active FINRA Series 7 and 63 Licenses with 1+ years of customer-facing brokerage experience including equities trading, margin accounts, and options trading.
Series 24 and supervisory experience welcome but not required.
Clean regulatory record with no Disclosure Events.
Excellent customer service, written, and verbal communication skills.
Willingness to deliver excellent customer experience through phone and text-based channels.
Ability to quickly build rapport & credibility with clients.
Self-starter and ambitious learner who is comfortable with ambiguity and a fast-paced environment.
Familiarity with front-end mobile trading applications.
Able to exercise independent thought and judgment, adapt to new tasks, and prioritize tasks in a multi-task environment.
Enthusiasm for building a customer service culture.

Benefits

Comp & perks

Competitive salary
Attractive annual leave entitlement including: birthday, work anniversary
401(k) plan with employer match
Eligible for company-sponsored group health, dental, vision, and life/disability insurance
Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up
Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Equities TradingMargin AccountsOptions TradingCustomer Service Process ImprovementFront-End Mobile Trading Applications

Soft Skills

Excellent Communication SkillsAbility to Build RapportSelf-StarterAmbitious LearnerAdaptability

Certifications

FINRA Series 7 LicenseFINRA Series 63 LicenseFINRA Series 24 License