Criteria Corp

Account Manager

• Own end-to-end renewal and expansion process within assigned enterprise accounts, driving GRR and NRR attainment.
• Develop multithreaded relationships with senior stakeholders across HR, Talent, and Business Operations.
• Identify whitespace and expansion opportunities across Criteria’s product suite (e.g., Interview Intelligence, Develop, Cognitive and EI Assessments).
• Collaborate cross-functionally with Product, Customer Success, and Solutions teams to deliver customer outcomes and advocate for client needs.
• Maintain accurate forecasting and pipeline hygiene within Salesforce; partner with leadership to ensure predictable revenue.
• Lead business reviews, present ROI and usage insights, and negotiate renewals or upsells in collaboration with legal and finance.

Enterprise Account Manager