Enterprise Customer Success Manager

Criteria Corp

Enterprise Customer Success Manager developing customer relationships and ensuring satisfaction with Criteria's platform. Drive customer retention and value maximization for enterprise clients in Australia.

Posted 6/14/2026full-timeRemote • 🇦🇺 AustraliaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Ensure that Enterprise customers derive maximum value from their subscription investment.
Onboard new clients, managing all aspects of the account, user administration and provide product training based upon client specific use cases and objectives.
Partner with Enterprise Account Managers to support client renewal, retention and ongoing satisfaction.
Understand Criteria’s strategic and competitive position and be an effective advocate for our product.
Identify, analyze, and remove roadblocks to growth to ensure customer success.
Develop success plans for each client.
Rapidly and efficiently respond to incoming customer support calls and emails.
Provide web-based training and product implementation support.
Proactively manage all customer requests to satisfactory conclusion.
Document all customer interactions in our CRM software.
Drive product improvements and help inform product development initiatives by listening to customer feedback and relaying it to our product development team.

Requirements

What you’ll need

High school diploma or equivalent, required.
Bachelor’s degree, preferred.
Previous related experience (in any of the following fields: recruitment, talent acquisition, customer success, account management, customer service, SaaS training or technical support).
Solid business acumen, and experience with SaaS model, preferred.
Strong verbal and written communication skills.
Exceptional interpersonal and customer service skills.
Excellent sales and customer service skills.
Solid organizational skills, follow-through, and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Proven ability to prioritize tasks and to delegate them when appropriate.
Knowledge and understanding of web-based technologies, curiosity, and enthusiasm.
Proficient with Microsoft Office Suite or related software.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Criteria Corp Website LinkedIn All Job Openings 51 - 200 employees Founded 2006 👥 HR Tech ☁️ SaaS 🏢 Enterprise 💰 Private Equity Round on 2019-05 HR Tech
SaaS
Enterprise Criteria Corp is a company that specializes in talent acquisition and management through its Talent Success Platform. They offer a comprehensive suite of tools designed to improve hiring outcomes and enhance the candidate experience. Their services include cognitive aptitude and personality assessments, emotional intelligence tests, and game-based interviews to simplify the recruitment process and predict candidate success. By providing tools that foster teamwork and communication, Criteria Corp aims to optimize team performance and employee growth. Trusted by over 4,000 companies, their platform promises a significant reduction in turnover, improved time to hire, and greater hiring success. Enterprise Customer Success Manager Job not on LinkedIn 🔥 39 minutes ago 🇦🇺 Australia – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Ensure that Enterprise customers derive maximum value from their subscription investment.
Onboard new clients, managing all aspects of the account, user administration and provide product training based upon client specific use cases and objectives.
Partner with Enterprise Account Managers to support client renewal, retention and ongoing satisfaction.
Understand Criteria’s strategic and competitive position and be an effective advocate for our product.
Identify, analyze, and remove roadblocks to growth to ensure customer success.
Develop success plans for each client.
Rapidly and efficiently respond to incoming customer support calls and emails.
Provide web-based training and product implementation support.
Proactively manage all customer requests to satisfactory conclusion.
Document all customer interactions in our CRM software.
Drive product improvements and help inform product development initiatives by listening to customer feedback and relaying it to our product development team. 🎯 Requirements
High school diploma or equivalent, required.
Bachelor’s degree, preferred.
Previous related experience (in any of the following fields: recruitment, talent acquisition, customer success, account management, customer service, SaaS training or technical support).
Solid business acumen, and experience with SaaS model, preferred.
Strong verbal and written communication skills.
Exceptional interpersonal and customer service skills.
Excellent sales and customer service skills.
Solid organizational skills, follow-through, and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Proven ability to prioritize tasks and to delegate them when appropriate.
Knowledge and understanding of web-based technologies, curiosity, and enthusiasm.
Proficient with Microsoft Office Suite or related software. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Success Partner – Mental Health 🕒 4 days ago Medibank 1001 - 5000 ⚕️ Healthcare Insurance 🧘 Wellness Website LinkedIn All Job Openings Customer Success Partner leading the future of Mental Health services at Amplar Health. Shaping strategic partnerships and driving innovative, person-centred solutions in Australia. 🇦🇺 Australia – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Customer Success Partner – Aged Care 🕒 4 days ago Medibank 1001 - 5000 ⚕️ Healthcare Insurance 🧘 Wellness Website LinkedIn All Job Openings Customer Success Partner at Amplar Health improving Aged Care delivery across Australia by sharing insights and developing partnerships. Driving growth through customer relationships and innovative solutions. 🇦🇺 Australia – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Customer Success Manager 🕒 June 5 Aspire Software 1001 - 5000 ☁️ SaaS 🏢 Enterprise 🤝 B2B Website LinkedIn All Job Openings Customer Success Manager responsible for onboarding and managing relationships with restaurant partners at Sadie, an AI-driven hospitality company. Focus on customer satisfaction, relationship building, and feedback analysis. 🇦🇺 Australia – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success School Success Manager 🕒 June 4 Atomi 51 - 200 📚 Education 🤖 Artificial Intelligence ☁️ SaaS Website LinkedIn All Job Openings School Success Manager driving the use of Atomi's platform in schools. Building relationships with educators to enhance teaching and learning practices. 🇦🇺 Australia – Remote 💰 Series A on 2021-12 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Client Success Manager 🕒 June 2 Omnidian 51 - 200 ⚡ Energy Website LinkedIn All Job Openings Client Success Manager supporting service delivery to clients in renewable energy. Coordinating between clients and internal teams while working remotely across the East Coast of Australia. 🇦🇺 Australia – Remote 💵 $90k - $130k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

customer successaccount managementSaaS trainingtechnical supportbusiness acumenanalytical skillsproblem-solving skillstime managementorganizational skillsattention to detail

Soft Skills

verbal communicationwritten communicationinterpersonal skillscustomer service skillssales skillsfollow-throughprioritizationdelegationcuriosityenthusiasm

Certifications

high school diplomabachelor's degree