Enterprise Customer Success Manager – APAC

Criteria Corp

Enterprise Customer Success Manager developing relationships to ensure customer loyalty and retention for Criteria’s platform. Onboarding clients and providing training for optimum product use.

Posted 7/16/2026full-timeRemote • 🇦🇺 AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer relationship management and account management skills, with a focus on customer retention and satisfaction. Proficient in providing training and support for SaaS products while effectively communicating and documenting customer interactions.

Highest-signal resume keywords

Customer Relationship ManagementAccount ManagementSaaS TrainingCustomer Service SkillsAnalytical Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SuccessUser AdministrationProduct TrainingCRM SoftwareWeb-Based Technologies

Soft Skills

Verbal CommunicationWritten CommunicationInterpersonal SkillsOrganizational SkillsTime Management

Tools & Technologies

Microsoft Office Suite

Industry Keywords

Talent AcquisitionCustomer SupportSaaS ModelProduct DevelopmentCustomer Feedback

About the role

Key responsibilities & impact

Develop customer relationships that promote customer retention and loyalty
Onboard new clients, managing all aspects of the account, user administration and provide product training
Partner with Enterprise Account Managers to support client renewal, retention and ongoing satisfaction
Understand Criteria’s strategic and competitive position and be an effective advocate for our product
Identify, analyze, and remove roadblocks to growth to ensure customer success
Develop success plans for each client
Rapidly and efficiently respond to incoming customer support calls and emails
Provide web-based training and product implementation support
Proactively manage all customer requests to satisfactory conclusion
Document all customer interactions in our CRM software
Drive product improvements and help inform product development initiatives by listening to customer feedback and relaying it to our product development team

Requirements

What you’ll need

High school diploma or equivalent, required
Bachelor’s degree, preferred
Previous related experience in recruitment, talent acquisition, customer success, account management, customer service, SaaS training or technical support
Solid business acumen, and experience with SaaS model, preferred
Strong verbal and written communication skills
Exceptional interpersonal and customer service skills
Excellent sales and customer service skills
Solid organizational skills, follow-through, and attention to detail
Excellent time management skills with a proven ability to meet deadlines
Strong analytical and problem-solving skills
Proven ability to prioritize tasks and to delegate them when appropriate
Knowledge and understanding of web-based technologies, curiosity, and enthusiasm
Proficient with Microsoft Office Suite or related software

Benefits

Comp & perks

Flexible work arrangements
Professional development opportunities