Enterprise Customer Success Manager

Criteria Corp

Enterprise Customer Success Manager at Criteria, managing enterprise accounts and driving measurable business outcomes. Serving as a trusted advisor to C-suite executives and ensuring long-term partnerships.

Posted 6/20/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Own the end-to-end customer relationship for a portfolio of 50-70 enterprise accounts
Develop and execute account success plans aligned with each customer's business objectives and hiring outcomes
Build and maintain relationships across customer organizations, from day-to-day users to HR and TA leadership
Serve as the primary point of accountability for customer health, adoption, retention, and expansion
Partner with customers to define success criteria and measurable outcomes tied to their use of Criteria's platform
Conduct regular business reviews that articulate realized value, product utilization, and forward-looking priorities
Translate usage data and product capabilities into clear business impact narratives
Identify adoption gaps and coordinate resources to close them
Own gross revenue retention (GRR) and influence net revenue retention (NRR) for your portfolio
Partner with Client Account Executives to identify and surface expansion opportunities
Lead renewal strategy and execution, engaging early to flag risk and support on-time renewals
Support business cases for additional product investment when expansion opportunities are identified
Route support, implementation, and product inquiries to the right internal resource; keep the customer informed throughout
Act as the voice of the customer internally, surfacing patterns that inform product and go-to-market decisions
Collaborate with Account Management on account strategy for shared accounts
Proactively identify adoption barriers, sentiment shifts, and churn risk through data and relationship signals
Develop and execute risk mitigation plans with clear timelines and ownership
Maintain accurate renewal forecasting and account health documentation in ChurnZero and Salesforce

Requirements

What you’ll need

3+ years in Enterprise Customer Success, Account Management, Management Consulting, or Sales at a B2B SaaS or technology company
Proven track record of 95%+ gross retention and net expansion in enterprise segments
Experience navigating complex, matrixed organizations with extended sales and renewal cycles
Financial fluency. Comfortable with P&L discussions, TCO, ROI, and building executive-level business cases
Demonstrated ability to build trusted advisor relationships with C-suite and VP-level executives
Exceptional communication and presentation skills with executive audiences
Strong analytical capabilities. Able to synthesize usage data, health scores, and business metrics into actionable insights
Experience developing and executing multi-year strategic account plans tied to measurable outcomes
Proficiency with CS platforms (ChurnZero), CRM (Salesforce), and BI tools
Familiarity with enterprise procurement, legal, and security review processes

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Criteria Corp Website LinkedIn All Job Openings 51 - 200 employees Founded 2006 👥 HR Tech ☁️ SaaS 🏢 Enterprise 💰 Private Equity Round on 2019-05 HR Tech
SaaS
Enterprise Criteria Corp is a company that specializes in talent acquisition and management through its Talent Success Platform. They offer a comprehensive suite of tools designed to improve hiring outcomes and enhance the candidate experience. Their services include cognitive aptitude and personality assessments, emotional intelligence tests, and game-based interviews to simplify the recruitment process and predict candidate success. By providing tools that foster teamwork and communication, Criteria Corp aims to optimize team performance and employee growth. Trusted by over 4,000 companies, their platform promises a significant reduction in turnover, improved time to hire, and greater hiring success. Enterprise Customer Success Manager Job not on LinkedIn 🔥 1 hour ago 🏄 California – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Own the end-to-end customer relationship for a portfolio of 50-70 enterprise accounts
Develop and execute account success plans aligned with each customer's business objectives and hiring outcomes
Build and maintain relationships across customer organizations, from day-to-day users to HR and TA leadership
Serve as the primary point of accountability for customer health, adoption, retention, and expansion
Partner with customers to define success criteria and measurable outcomes tied to their use of Criteria's platform
Conduct regular business reviews that articulate realized value, product utilization, and forward-looking priorities
Translate usage data and product capabilities into clear business impact narratives
Identify adoption gaps and coordinate resources to close them
Own gross revenue retention (GRR) and influence net revenue retention (NRR) for your portfolio
Partner with Client Account Executives to identify and surface expansion opportunities
Lead renewal strategy and execution, engaging early to flag risk and support on-time renewals
Support business cases for additional product investment when expansion opportunities are identified
Route support, implementation, and product inquiries to the right internal resource; keep the customer informed throughout
Act as the voice of the customer internally, surfacing patterns that inform product and go-to-market decisions
Collaborate with Account Management on account strategy for shared accounts
Proactively identify adoption barriers, sentiment shifts, and churn risk through data and relationship signals
Develop and execute risk mitigation plans with clear timelines and ownership
Maintain accurate renewal forecasting and account health documentation in ChurnZero and Salesforce 🎯 Requirements
3+ years in Enterprise Customer Success, Account Management, Management Consulting, or Sales at a B2B SaaS or technology company
Proven track record of 95%+ gross retention and net expansion in enterprise segments
Experience navigating complex, matrixed organizations with extended sales and renewal cycles
Financial fluency. Comfortable with P&L discussions, TCO, ROI, and building executive-level business cases
Demonstrated ability to build trusted advisor relationships with C-suite and VP-level executives
Exceptional communication and presentation skills with executive audiences
Strong analytical capabilities. Able to synthesize usage data, health scores, and business metrics into actionable insights
Experience developing and executing multi-year strategic account plans tied to measurable outcomes
Proficiency with CS platforms (ChurnZero), CRM (Salesforce), and BI tools
Familiarity with enterprise procurement, legal, and security review processes Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Success Manager 🔥 1 hour ago Claravine 51 - 200 Website LinkedIn All Job Openings Customer Success Manager ensuring clients realize value from The Data Standards Cloud. Responsibilities include onboarding, support, and collaboration across internal teams to drive adoption. 🇺🇸 United States – Remote 💵 $95k - $115k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Customer Success Manager 🔥 1 hour ago BrightFire 11 - 50 🤝 B2B Website LinkedIn All Job Openings Customer Success Manager at BrightFire managing client relationships and digital marketing strategies across key accounts. Focus on customer satisfaction, service expansion, and performance metrics. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Customer Success Manager, Mortgage 🔥 1 hour ago Argyle 51 - 200 💳 Fintech 🏦 Banking 🤝 B2B Website LinkedIn All Job Openings Customer Success Manager driving adoption of Argyle's client solutions for strategic customers in the mortgage industry. Managing relationships and enhancing customer value through data analysis and support. 🇺🇸 United States – Remote 💵 $110k - $130k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Senior Director, Customer Success Ops 🔥 4 hours ago Quest Software 1001 - 5000 🔒 Cybersecurity ☁️ SaaS Website LinkedIn All Job Openings Senior Director of CX Centralized Operations leading operational excellence in Customer Experience across data governance and automation. Overseeing systems, processes, and capabilities for scalable customer outcomes. 🇺🇸 United States – Remote ⏰ Full Time 🟠 Senior 🏆 Customer Success 🦅 H1B Visa Sponsor Customer Success Manager 🔥 4 hours ago Versapay 201 - 500 🤝 B2B 💳 Fintech ☁️ SaaS Website LinkedIn All Job Openings Customer Success Manager managing relationships with Commercial Real Estate customers at Versapay. Driving engagement, retention, and maximizing ROI through strategic advisory and scalable programs. 🇺🇸 United States – Remote 💵 $70k - $78k / year 💰 $4M Post-IPO Debt on 2019-11 ⏰ Full Time 🟢 Junior 🟡 Mid-level 🏆 Customer Success View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

customer successaccount managementmanagement consultingsalesgross revenue retentionnet revenue retentionfinancial fluencyanalytical capabilitiesstrategic account planningbusiness case development

Soft Skills

relationship buildingcommunication skillspresentation skillstrusted advisorcollaborationrisk mitigationproactive identificationexecutive engagementsynthesizing insightscustomer advocacy