Crisis Prevention Institute

Sales

• Lead, coach, and develop a team of Small Business Account Executives and Sales Development Representatives.
• Drive achievement of SMB revenue, pipeline, and conversion targets.
• Establish performance expectations and accountability around activity, pipeline creation, opportunity progression, and closed business.
• Develop and pilot outbound prospecting strategies to supplement inbound lead generation and increase market penetration.
• Design and refine territory, segmentation, and lead management strategies to maximize sales productivity.
• Partner with Marketing to optimize lead flow, lead quality, campaign effectiveness, and handoff processes.
• Collaborate with Revenue Operations to establish reporting, dashboards, forecasting, and performance analytics.
• Monitor inbound lead response times, conversion rates, pipeline health, and sales cycle effectiveness.
• Identify opportunities to expand SDR support and build scalable prospecting processes across multiple sales segments.
• Conduct regular coaching sessions, call reviews, deal reviews, and pipeline inspections to improve individual and team performance.
• Work cross-functionally with Product, Customer Success, Legal, Finance, and Marketing to remove obstacles and accelerate sales outcomes.
• Contribute to overall sales strategy and serve as a leader in CPI's growth initiatives.
• Perform other position-related duties as assigned.

Manager, Small Business Sales

Full-stack Engineer

• Serve as the senior technical development lead during team projects and sprints.
• Develop, test, deploy, and maintain software, while collaborating with team members on product refinements, sprint planning, execution, and reviews.
• Own services end-to-end, including defining and meeting SLOs/SLAs, participating in on-call rotations, and leading incident response and postmortems to continuously improve system reliability.
• Design and maintain CI/CD pipelines and infrastructure as code (IaC) (e.g., GitHub Actions/Azure DevOps, Terraform), enabling automated, repeatable, and secure delivery across environments.
• Integrate AI capabilities into applications, including the use of LLM APIs, retrieval-augmented workflows, or intelligent automation to deliver enhanced product functionality.
• Drive quality and reliability engineering practices, including automated testing strategies (unit, integration, contract, performance) and proactive validation techniques such as load testing or chaos engineering.
• Develop positive relationships with clients, stakeholders, and internal teams with the ability to discuss problems, solutions, functions, and benefits your work has achieved.
• Design and implement microservices-based architecture.
• Build and maintain event-driven systems using messaging platforms (e.g., Azure Service Bus, Event Grid).
• Develop and operate REST and asynchronous APIs.
• Implement observability (logging, tracing, metrics) using Azure-native tooling.
• Ensure resilience patterns (retry, circuit breaker, idempotency, eventual consistency).
• Optimize and manage cloud infrastructure (cost, performance, scaling).
• Contribute to platform standards (API design, service contracts, messaging patterns).
• Provide support for onsite and system emergencies.
• Evaluate new technical developments and investments that will advance company objectives.
• Transform complex customer requirements into working, maintainable solutions.
• Work collaboratively on creative solutions with engineers, product managers, and designers in an Agile (Scrum/Kanban) delivery model.
• Perform, design and code reviews.
• Assist in preparation of functional and technical documentation to provide troubleshooting to end users.
• Investigate and resolve critical application functionality related issues and provide high level support to the Service Desk team.
• Process build and pull requests, change form requests, and manage the release of code into production.
• Operate as a mentor, offering technical guidance to less experienced engineers on the team, both onshore and offshore.
• Perform other position-related duties as assigned.
• Assess existing and new technologies that may advance function, performance, or scale.

Senior Software Engineer

Account Executive

• Drive the entire sales process – from prospecting to contract execution – to achieve and exceed CPI’s sales and revenue targets.
• Serve as the principal representative of CPI for potential customers.
• Strategically identify, engage, and convert new opportunities in the education or healthcare markets through targeted account-based approaches.
• Deliver compelling, solution-oriented presentations that address customer needs and showcase CPI’s unique value proposition.
• Forge and nurture executive-level relationships, aligning CPI’s training solutions with customer business challenges for maximum impact.
• Build and manage a robust pipeline of qualified prospects, leveraging CRM and sales tools for accurate activity tracking and forecasting.
• Partner with cross-functional teams, including marketing, product management, and customer care, to ensure seamless customer experiences and successful solution implementations.
• Provide actionable insights to leadership on industry trends, competitive activity, and client feedback to support strategic planning.
• Report on sales performance, customer engagements, and pipeline progress to leadership.
• Represent CPI at trade shows, conferences, and other industry events to expand market presence and build valuable connections.
• Stay ahead of industry trends, competitive offerings, and regulatory requirements to position CPI competitively.
• Perform other position-related duties as assigned.

Crisis Prevention Institute

Manager, Small Business Sales

Senior Software Engineer

Strategic Account Executive II

Strategic Account Executive II