Crisis Prevention Institute

Account Executive

• Champion strategic customer partnerships in the assigned territory, serving as the indispensable advisor and delivering lasting value to every customer.
• Serve as the principal representative of CPI for actual or potential customers.
• Accelerate business growth by uncovering and capitalizing on opportunities to expand existing accounts through strategic upselling and cross-selling of CPI’s programs, products, and services.
• Develop and execute strategic account plans to increase customer lifetime value.
• Elevate customer satisfaction and loyalty by implementing proactive strategies that reduce churn and maximize retention.
• Deliver compelling, solution-oriented presentations that address customer needs and showcase CPI’s unique value proposition.
• Maintain accurate records of all customer interactions and sales activities, leveraging CRM and sales tools for accurate tracking and forecasting.
• Partner with cross-functional teams, including marketing, product management, and customer care, to ensure seamless customer experiences and successful solution implementations.
• Provide actionable insights to leadership on industry trends, competitive activity, and client feedback to support strategic planning.
• Report regularly on sales performance, customer engagements, and pipeline progress to leadership.
• Represent CPI at trade shows, conferences, and other industry events to expand market presence and build valuable connections.
• Stay ahead of industry trends, competitive offerings, and regulatory requirements to position CPI competitively.
• Perform other position-related duties as assigned.

Account Executive I

Sales

• Lead and inspire a team of high-performing new business sales managers, setting ambitious targets and cultivating a culture of relentless achievement.
• Design and execute game-changing sales strategies to accelerate new customer acquisition and drive revenue growth, leveraging creative prospecting to unlock new opportunities.
• Oversee the entire sales cycle - from first contact to lasting advocacy – delivering seamless customer experiences that convert prospects into passionate CPI champions.
• Track and elevate key performance metrics, continuously refining tactics to optimize prospecting, qualification, and conversion rates.
• Champion proactive revenue streams and drive CPI’s financial strength with strategic foresight.
• Deliver cutting-edge sales training and development programs, empowering the team with advanced skills and the confidence to excel and grow.
• Foster a vibrant, collaborative, and competitive team environment that sparks innovation and accelerates results.
• Build strong cross-functional alliances with marketing, finance, product development, customer care, training, and other departments – amplifying new initiatives, product launches, and customer delight.
• Serve as the trusted escalation point for key customers, nurturing enduring relationships and resolving complex challenges with agility and care.
• Represent CPI at industry events, conferences, and forums, expanding the company’s influence and cultivating strategic partnerships.
• Stay ahead of market trends and competitive shifts, proactively adapting strategies to seize emerging opportunities and keep CPI at the forefront.
• Drive continuous innovation in new business acquisition, process optimization, and technology adoption, relentlessly pursuing greater efficiency and effectiveness.
• Make business decisions that are financially responsible, accountable, justifiable, and defensible in accordance with organization policies and procedures.
• Perform other position-related duties as assigned.

Director, Sales – New Business

• Champion strategic customer partnerships in the assigned territory, serving as the indispensable advisor and delivering lasting value to every customer.
• Accelerate business growth by uncovering and capitalizing on opportunities to expand existing accounts through strategic upselling and cross-selling of DCS’s programs, consultation, product solutions, and services.
• Develop and execute strategic account plans to increase customer lifetime value.
• Elevate customer satisfaction and loyalty by implementing proactive strategies that reduce churn and maximize retention.
• Deliver compelling, solution-oriented presentations that address customer needs and showcase DCS’s unique value proposition.
• Maintain accurate records of all customer interactions and sales activities, leveraging CRM and sales tools for accurate tracking and forecasting within their accounts.
• Partner with cross-functional teams, including marketing, product management, and customer care, to ensure seamless customer experiences and successful solution implementations.
• Provide actionable insights to leadership on industry trends, competitive activity, and client feedback to support strategic planning.
• Report regularly on sales performance, customer engagements, and pipeline progress to leadership.
• As requested, represent DCS at trade shows, conferences, and other industry events to expand market presence and build valuable connections.
• Stay ahead of industry trends, competitive offerings, and regulatory requirements to position DCS competitively.
• Perform other position-related duties as assigned.

Crisis Prevention Institute

Account Executive I

Director, Sales – New Business

Dementia Care Specialist – Sales Executive

Dementia Care Specialist, Account Executive