Crescent Hotels & Resorts

Payroll

• Process the payroll for assigned pay groups from start to finish
• Oversee and participate in the review, verification, auditing and processing of payroll forms, records, and documents.
• Reconcile all payrolls that were processed.
• Review time records and work with the property to correct inaccuracies.
• Ensuring wage and salary calculations are correct.
• Conduct regular audits on payroll procedures and associate data.
• Provide service and support to associates and property contacts related to payroll questions / issues.
• Research system issues (UKG Pro and Workforce Management) for payroll errors
• Audit assigned payrolls.
• Stay current on state and federal payroll and tax laws.

Corporate Payroll Administrator

Revenue Operations

• Lead the development and implementation of revenue management and commercial strategy initiatives across multiple properties within the portfolio
• Conduct regular performance reviews and analysis of key performance indicators (KPIs) to assess the effectiveness of revenue management strategies and identify areas for improvement.
• Collaborate with property general managers, sales directors, and marketing managers to develop and execute integrated sales and marketing campaigns that drive revenue growth and enhance market position.
• Monitor market trends, competitor pricing, and demand factors to adjust pricing strategies and optimize revenue potential for each property.
• Analyze historical data, booking patterns, and demand forecasts to make informed decisions regarding pricing, inventory allocation, and distribution strategies.
• Utilize revenue management systems and tools to generate reports, track performance metrics, and identify opportunities for revenue optimization across the area.
• Develop and maintain strong relationships with online travel agencies (OTAs), global distribution systems (GDS), and other distribution partners to maximize visibility and reach for all properties.
• Collaborate with property teams to negotiate and manage contracts with group clients, corporate accounts, and other key revenue-generating accounts.
• Stay informed about emerging trends, industry developments, and technological advancements in revenue management and commercial strategy, and incorporate relevant insights into area-wide initiatives.

Area Director – Revenue Strategy

• Lead revenue strategy integration efforts for newly acquired, converted, or transitioning hotels joining Crescent’s managed portfolio, ensuring commercial priorities are clearly defined, sequenced, and executed.
• Serve as a corporate revenue transition leader by influencing cross-functional stakeholders, promoting Crescent’s commercial fundamentals, supporting hotel teams through change, and driving accountability during fast-paced transition periods.
• Translate revenue strategies identified during transition planning into actionable onboarding and stabilization plans, including pricing, distribution, forecasting, reporting, system readiness, and stakeholder communication.
• Establish and manage the revenue transition roadmap for each assigned hotel, identifying immediate risks, opportunities, system gaps, distribution concerns, and key actions required for stabilization.
• Partner with Operations, Sales, Marketing, Digital, Finance, Brand teams, system vendors, Ownership groups, Asset Managers, property leaders, and Regional Revenue Strategy leaders to ensure revenue-related transition priorities remain on track.
• Support the hotel transition and stabilization period by aligning revenue systems, pricing strategy, inventory controls, segmentation, market mix, channel availability, reporting cadence, and forecast process.
• Review system setup, rate plans, room types, market segmentation, channel connectivity, restrictions, inventory controls, and reporting access to ensure the hotel is positioned to execute revenue strategies effectively.
• Monitor early transition performance, including pace, demand trends, market conditions, competitive positioning, forecast accuracy, channel contribution, distribution costs, and key revenue KPIs.
• Support the onboarding of new Revenue Management leaders assigned to transition or integration hotels by providing transition history, strategic priorities, system and process guidance, stakeholder context, and open action items.
• Prepare and deliver transition documentation, performance insights, open items, risks, and recommendations to support a clean handoff to the assigned Regional Revenue Strategy team.

Corporate Director of Revenue Strategy – Integrations, Transitions

• Lead revenue strategy integration efforts for newly acquired, converted, or transitioning hotels joining Crescent’s managed portfolio, ensuring commercial priorities are clearly defined, sequenced, and executed
• Serve as a corporate revenue transition leader by influencing cross-functional stakeholders, promoting Crescent’s commercial fundamentals, supporting hotel teams through change, and driving accountability during fast-paced transition periods
• Translate revenue strategies identified during transition planning into actionable onboarding and stabilization plans, including pricing, distribution, forecasting, reporting, system readiness, and stakeholder communication
• Establish and manage the revenue transition roadmap for each assigned hotel, identifying immediate risks, opportunities, system gaps, distribution concerns, and key actions required for stabilization
• Partner with Operations, Sales, Marketing, Digital, Finance, Brand teams, system vendors, Ownership groups, Asset Managers, property leaders, and Regional Revenue Strategy leaders to ensure revenue-related transition priorities remain on track
• Support the hotel transition and stabilization period by aligning revenue systems, pricing strategy, inventory controls, segmentation, market mix, channel availability, reporting cadence, and forecast process
• Review system setup, rate plans, room types, market segmentation, channel connectivity, restrictions, inventory controls, and reporting access to ensure the hotel is positioned to execute revenue strategies effectively
• Monitor early transition performance, including pace, demand trends, market conditions, competitive positioning, forecast accuracy, channel contribution, distribution costs, and key revenue KPIs
• Support the onboarding of new Revenue Management leaders assigned to transition or integration hotels by providing transition history, strategic priorities, system and process guidance, stakeholder context, and open action items
• Prepare and deliver transition documentation, performance insights, open items, risks, and recommendations to support a clean handoff to the assigned Regional Revenue Strategy team

Director

• Lead and manage the Rooms Division teams to deliver exceptional guest experiences.
• Oversee daily operations of Front Office, Housekeeping, Laundry, and Guest Services departments.
• Inventory management to include linen, pars, etc.
• Ensure seamless interdepartmental communication and collaboration.
• Monitor and respond to guest feedback, ensuring effective service recovery and continuous improvement.
• Manage departmental budgets, labor productivity, and cost controls to meet or exceed financial targets.
• Develop and implement strategies to elevate service quality and operational efficiency.
• Recruit, train, mentor, and develop department leaders and team members.
• Ensure compliance with all safety, hygiene, and brand standards.
• Maintain a visible presence during peak guest periods to support the team and engage with guests.
• Collaborate with other departments such as Sales, Engineering, and Food & Beverage to drive overall success.

Director of Rooms

• Team Management: Leverage practical management experience to set realistic goals and allocate suitable resources to achieve them.
• Develop relationships with all leaders within Crescent, ownership groups, asset managers, operations, sales, digital, business development, and finance to create and execute yield-generating strategies, assess hotel offerings, and identify pricing opportunities.
• Work with area and corporate directors to maximize time spent with hotel teams to efficiently execute strategies.
• Engage the digital department to provide ideas and support for online distribution of strategies and creative assets for strategy optimization in the digital space.
• Identify weaknesses, develop solutions, implement corrective measures, and hold teams accountable to achieve desired outcomes.
• Metrics: Monitor performance and manage proper hotel metrics, including KPIs and index scorecards.
• Develop and execute initiatives that increase revenue and market share.
• Develop and utilize advanced analytical models that measure elasticity and yield.
• Assess pricing strategies for ancillary offerings and total hotel revenue.
• Effectively communicate company revenue management standards through property visits, remote auditing, training, and analysis of hotel revenue performance against established goals.
• Lead a team of revenue managers to drive property and regional performance, improve business processes, and manage high-profile strategic accounts.
• Train and coach property leaders on producing accurate revenue forecasts by market segment, including 30-, 60-, and 90-day forecasts on an ongoing basis.
• Lower distribution costs across all channels, including CRO, GDS, brand.com, and third-party channels.
• Leadership: Display leadership skills that inspire and encourage staff to deliver the highest standard of revenue strategy and management.
• Effectively promote revenue generation across departments that may not have direct revenue responsibility, building a culture of revenue focus throughout the organization.

Regional Director – Revenue Strategy

• Leverage practical management experience to set realistic goals and allocate suitable resources to achieve them.
• Develop relationships with all leaders within Crescent, ownership groups, asset managers, operations, sales, digital, business development, and finance to create and execute yield-generating strategies, assess hotel offerings, and identify pricing opportunities.
• Work with area and corporate directors to maximize time spent with hotel teams to efficiently execute strategies.
• Engage the digital department to provide ideas and support for online distribution of strategies and creative assets for strategy optimization in the digital space.
• Identify weaknesses, develop solutions, implement corrective measures, and hold teams accountable to achieve desired outcomes.
• Monitor performance and manage proper hotel metrics, including KPIs and index scorecards.
• Develop and execute initiatives that increase revenue and market share.
• Develop and utilize advanced analytical models that measure elasticity and yield.
• Assess pricing strategies for ancillary offerings and total hotel revenue.
• Effectively communicate company revenue management standards through property visits, remote auditing, training, and analysis of hotel revenue performance against established goals.
• Lead a team of revenue managers to drive property and regional performance, improve business processes, and manage high-profile strategic accounts.
• Train and coach property leaders on producing accurate revenue forecasts by market segment, including 30-, 60-, and 90-day forecasts on an ongoing basis.
• Lower distribution costs across all channels, including CRO, GDS, brand.com, and third-party channels.
• Display leadership skills that inspire and encourage staff to deliver the highest standard of revenue strategy and management.